2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jack P
1 star01/04/2024
On December 28th, 2023, I brought my Infiniti to Ancira Nissan for a routine oil change. I have used Ancira for the past eight years. I was a loyal customer, giving them high recommendations in the past. But sadly, they were not loyal to me. I received a call from the service advisor that my vehicle was ready for pickup. He also informed me that my central drive belt was torn and needed to be replaced. The service tech sent him a photo to show me. There were eight other recommendations totaling around 3k. I then arrived shortly after that and met with the service advisor. He showed me a photo of the broken belt and told me that part of it had broken off my central drive belt. The service technician also wrote on the customer detailed copy that I had a torn belt. I declined all their recommendations. When I arrived home, I inspected my main drive belt, and it was intact and had no damage. I then called the service advisor and asked for a photo. After receiving the photo, I confirmed there is no damage to the central drive belt. I then met with the service manager on December 30th, 2023, to discuss my concerns. In that meeting, he told me he asked the tech if that piece of torn belt came from my main drive belt, and the tech told him that it did. He asked me to bring in my vehicle on January 2nd so he could inspect and confirm any damage or tear from the drive belt. He and 4 other techs confirmed there were no signs of physical damage. While we were in the garage, another employee named ****** arrived and inspected my belt, and he insulted me by saying that the broken belt was already there because it came from another belt. Not only did Ancira Nissan take responsibility for misrepresenting needed repairs, but they also told me that my accusation was unfounded. I have a photo and written evidence from them that I had a torn belt and needed to be replaced. Clearly, they manufactured needed repairs to defraud me. I LOST ALL TRUST with Ancira Nissan.Review from Et R
1 star05/13/2023
May 13, 2023 SERVICE VISIT. I will NOT be taking my car back to this location (Ancira SouthPark Nissan) Dropped off my car for an oil change and described a ruffled sound from my speaker on front passanger side. When I picked up my car it had 58 miles and when I questioned the service manager (*********************************) and service advisor (*************************) they just said the technician needed to drive my car to figure out where the sound came from. Which I then said they drove my car over 50 miles to determine a sound from a speaker? When I first arrived for a scheduled appointment, *********************** told me he couldn't find my car in the system.(vehicle was purchased at Ancira on I-10). I had called back in March to schedule my first oil change and receptionist had no problem finding my vehicle and confirmed it would be free. I find it hard to believe that SouthPark NIssan would drive 58 miles to hear a muffled sound coming from the speaker/door. They also left dirt all on my dashboard. Do NOT take your cars to this location. I have reached out to speak to an additional manager and NO ONE seems to have a contact person. **** did not seem knowledgeable using the system used by Ancira to lookup my new vehicle information to confirm services. I am extremely upset that no one could tell me why my vehicle needed to be driven 58 miles!
Ancira Nissan Inc. Response
05/15/2023
********************** I am sorry for your recent experience however this is Ancira Nissan, The location as to which this complaint should be sent to is South Park Nissan. I will get with the management for that location and inform them of this issue. Also the General Manager for that location is ************************* and he can be reached at ***********************************
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