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Business Profile

Meats

Backyard Butchers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased this deal for 20 ribeye's for $39 then upgraded to a larger package of $176 which included several other boxes of steaks. The salesman showed my husband a nice thick steak for a sample. Upon opening the boxes this weekend we found that NONE of the steaks were thick like he showed us. They were all paper thin and tough like show leather. This place is a total scam. I want all my money back. They have not responded to my contact us letter but I fully plan on sending another letter to the state and to anyone else I can.

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried the small ribeyes tonight and just cannot believe a small piece of quality meat can be that tough ! I am a steak eater but just cannot deal with that quality! Sorry , I tried but to tough for me

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped by my local tractor supply yesterday April 17th, 2024. I saw a truck set up and advertisement for juicy steak and other meats. I was really excited to try it, but I got home and cooked the ribeye steaks for dinner for our family of 7 and they were very thin and so rubbery we couldn't eat them. I would be happy to return all that I bought to the seller. I would just like a refund. I am very sad that I wasted my money on this. I bought the large pack of everything for $404.

    Business Response

    Date: 04/22/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several boxes of various cuts of meat from Backyard Butchers when they were in ***************. Other than the chopped sirloin, all cuts of meat were terrible-full of tendons and connective tissue. These cuts include boneless ribeye, NY strip, and ********* ribeye. Not one piece was a good grade of beef.

    Business Response

    Date: 04/22/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed two times the first time they said they would get back with me never happened the 2nd no call back the meat is terrible tough embarrassed when I had company over this is the worst meat I have had

    Business Response

    Date: 04/16/2024

    Hi there. Our team responded to your email inquiries on 3/22 and 4/5, we apologize if you did not receive them. Our Customer Experience Manager, **************************** be reaching out to you. Please be on the lookout for an email coming from ************************************. 

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently purchased a large amount of backyard butcher. meat from a truck parked by Tractor Supply. Unfortunately, I didn't read the complaints first as these are the same that we have.: No taste, funny chemical smell, red food coloring, lack of taste, and TOUGH meat. I am embarrassed that I spent all that money on horrible meat. I deserve at least half of my money back.

    Business Response

    Date: 04/16/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 18th, ************************************. I bought what was promoted as a juicy tender meat usda grade beef from grain fed cattle in *****. This meat is the absolute worst I have ever bought. The lower priced .Mexican beef is far better than this c*** The steaks I cooked were so tuff my teeth hurt trying to chew. So tuff that I had to use my skinning knife to cut them. I bought one of the 20 minute marinade bags and let them soak for 2 hours. They still had no flavor and were that tuff. The meat had an off smell to them and even when cooked to medium with a little Red, the texture was off. They did not even cook evenly. I was as if they injected with something them to give a fake appearance. I was scammed out of my money and time. I would like a refund of the $150 I invested and will be more than happy to take this c*** back to the location I got it from, MINUS the 2 pepper and 1 ribeye. If not I will show up where they are set up and legally assemble close by with signs and a speaker that this is a scam and to stay away. I may even take my grill and have samples for everyone close by. And I am dead serious.

    Business Response

    Date: 03/28/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was issued a full refund 

    Regards,

    ****** ***

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much like the other responses I SHOULD HAVE READ BEFORE PURCHASING. Its almost the exact same as someone else posted. I went to inquire about their 20 prime ribeye steaks for $39 but after him haggling me my husband and I reluctantly bought their steak variety pack for $100.. which he told me not to advertise but.. that should have been a key sign LOL.. Then the salesman told me he works off tips, so I put $10 on there. Once I got home and cooked 2 of the ribeyes, I couldnt even cut it nor chew it.. I thawed out some of the ground meat patties and they smelled absolutely terrible I couldnt even try and taste it. $100 of meat and its all bad. This company needs to be SHUT DOWN.

    Business Response

    Date: 03/28/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The meat purchased... steaks are inedible too tough to cut never mind chew. Absolutely terrible meat. They shouldn't be allowed to be in business. At 72 I'm lead to believe I'm saving money and stockingn up when in fact it's a loss

    Business Response

    Date: 03/06/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/12/24 purchased a package total cost $207. Was told this was prime cut quality meat. Tried the thin cut ****** rib for steak sandwiches- meat tasted funny and was tough. Tried 2 different cuts and again tough and portions were not edible. Salesperson went on about the quality of meat. Unfortunately that could not be verified until purchase and preparing the meat.

    Business Response

    Date: 02/28/2024

    Hi there. We are so sorry to hear you weren't happy with your purchase! Customer experience is very important to us, so we would love to follow up with you to see how we can make this right. If you would, please reach out to us via ******** or backyardbutchers.com (red chat button in bottom right corner), and we will be happy to assist you!

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Which is to refund the purchase amount. Have not received refund as of yet. 

    Regards,

    *************

    Customer Answer

    Date: 03/06/2024

    Complaint: 21347694

    I am rejecting this response because:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Which is to refund the purchase amount. Have not received refund as of yet. 

    Regards,

    *************

Backyard Butchers is NOT a BBB Accredited Business.

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