Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was on 6/6/25 in ******, *******. I stopped at their truck in the ***** parking lot to purchase steaks. After a very long wait, and some very aggressive upsell action, I ended up purchasing two "Turf and Turf" boxes of steaks, paying $489 and they threw in 20 ribeye steaks for free. The ribeye steaks are about a quarter of an inch thick, so they are a bit of a joke, useful only for breakfast steaks or something. Flavor is ok, but the texture is grainy. I tried 2 cuts of beef from the Turf and Turf boxes, the peppered sirloin and the new york cuts. Both were awful, super chewy, with large amounts of inedible sinew in every bite, and again very grainy meat. This is the worst meat I've ever had. I emailed the company yesterday for a return/refund.

  Business Response

  Date: 07/15/2025

  Hi there, Thank you for reaching out and sharing your experience. Were sorry to hear the quality of the product did not meet your expectations. Thats not the experience we want for our customers, and we understand your concerns regarding the texture and cuts received.
  We appreciate you taking the time to email us, and our customer experience team will review your request and respond promptly.
  Were committed to resolving this and appreciate the opportunity to make it right.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at tractor supply and love a good steak and I got sick from the steak and they were advertised as quality steaks and are tiny the hamburger was 2 different colors its disgusting

  Business Response

  Date: 07/07/2025

  Hi there, Were very sorry to hear about your experience and that the product did not meet your expectations. We take concerns about food quality seriously and never want a customer to feel disappointed after purchasing from us. Please reach out to our team at ********************************************************** so we can address this directly and make things right.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading these reviews I took a better look at the steaks and they look and smell terrible. I nor my wife will take the chance of getting sick, at our age we cannot take the chance.I would hope you would do the right thing and return our money.

  Business Response

  Date: 07/07/2025

  Hi there, We're sorry to hear about your experience, and we understand not wanting to take any chances when it comes to food safety. Please contact our team at ********************************************************** so we can look into this further and make it right. We appreciate you bringing this to our attention.

  Customer Answer

  Date: 07/08/2025

  Complaint: 23545937
  
  I am rejecting this response because:
  
  Regards,
  
  **** *****

  Business Response

  Date: 07/11/2025

  Hi there, We are very sorry that you were not pleased with your purchase and would love to assist you to make things right. Due to confidentiality refunds are not handled over the BBB website. Our team can be reached at ********************************* we would appreciate the opportunity to turn this experience around for you. 

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I bought steaks from backyard butchers on 6/22/25. I was told the ribeyes would be 5lbs each. They are paper thin and turn gray when cooked. The steaks are inedible. They lied in their advertising and sucked me into paying $160 for a box of steaks and some ribeyes that are all inedible due to it being discolored. They never let me see what the meat looked like before buying. I would like a refund as I will never be buying from them again. They are scammers.

  Business Response

  Date: 07/07/2025

  Hi there, We're very sorry to hear about your experience. This is not the standard we aim to deliver, and we understand your frustration. Please reach out to our team at ********************************************************** so we can make this right. We appreciate you bringing this to our attention.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to one of your trucks to check out the deal for 20 ribeyes for 39 dollars. Ended up getting upsold two more cases of meat because face it, the guy was pretty good and I guess I choose to have faith in people. Ended up paying 479 dollars all said. I got the product home and it's suspiciously thin and doesn't look like the advertised cuts. After this occuring I'm looking at all over the internet and there are TONS of complaints about poor quality meat and getting sick from it. Many people say they're super sinewy and tough and might even be meat glued together from scrap. I also noticed that their website is very vague and not very transparent on their sourcing. I believe it says something like, "From farms across *****." Disgusted and don't even want to try them and the last time I put faith in a company I don't know. Hopefully there's a way for a refund.

  Business Response

  Date: 05/28/2025

  Hello *****, Were very sorry to hear about your experience. At Backyard Butchers, customer satisfaction is a top priority, and we regret that the products and service did not meet your expectations.
  Our steaks are **** inspected and stored to strict safety standards, but we understand the thinner cut can be disappointing. We're also reviewing your feedback with our sales team to ensure customers never feel pressured.
  Please reach out to us at ******************************** with your order details. While we do have specific guidelines for refunds and exchanges, well do our best to make it right.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  , we received your Product Inquiry and will be following up with you as soon as we can! We typically reply within 24 hours (often sooner), but please give us a little extra time on weekends as we typically experience higher volumes of inquiries. We look forward to assisting you!On Sat, May 03 2025, at 06:54 PM, ******************* wrote:***** ******* submitted a response via the Product Inquiry Form:Enter your first name ***** Enter your last name ******* What is your email address?************************** What is your phone number ************ Where did you purchase your products?Albemarle, ** Which pop-up location did you purchase from?******* Home Furnishings What date did you purchase from us?04/06/2025 What method of payment did you use?Credit/debit card Last 4 digits of card used for purchase 5093 Full name as shown on card ***** D *************** is the total $ amount of your transaction?204 Upload a screenshot of your receipt Screenshot_20250503_144847.png What products have you tried and enjoyed?The steaks were the toughest I've ever purchased and the ribeyes that I got 3 boxes of are so thin they fall through the grates on my grill What products have you tried and are unhappy with?The steaks were the toughest I've ever purchased and the ribeyes that I got 3 boxes of are so thin they fall through the grates on my grill Remaining products:2 t-bones, a couple boxes of the sirloin strip steaks, a box of the pepper steak and 2 boxes of the ribeyes Do you have the original packaging (boxes)?Yes fvtl0m1qhv2rnawfvtl0mza8ttzgihhw

  Business Response

  Date: 05/28/2025

  Hello, Were sorry to hear about your experience and appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we take all feedback seriously. Please contact us directly at ******************************** so we can better understand your concerns and work toward a resolution.

  Customer Answer

  Date: 05/30/2025

  Complaint: 23352132
  
  I am rejecting this response because:
  I've contacted them through their ***************** The attachment will show that I've provided them with requested information. All I want is a complete refund which I've already asked for.

  
  Regards,
  
  ***** *******

  Business Response

  Date: 06/11/2025

  Hi, The customer was refunded on 5/5/2025 when he originally reached out. Weve re-sent the receipt in case the original email didnt come through.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped and bought a $489.00 package of steaks and fish from this company.. I was using half my food budget for month figuring I get a months dinner with other meats to break up .. we all done it.i been in constant contact with company.all I am hearing now we sent over your request and get in touch shortly,after I asked for a refund yesterday 5/14/25. I am getting run around nobody has this money to waste.they never gave me any account number or tracking number

  Business Response

  Date: 05/16/2025

  For clarification, there was no runaround in this matter. Our team asked the necessary questions to identify which products the customer was dissatisfied with in order to appropriately address the concern. Gathering this information is essential to help us continue providing our customers with the highest quality products and cuts.
  Upon receiving the requested details, we processed the customers refund on 5/15 and provided a refund receipt for their records.

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I love Ribeyes of good quality and frequent Steak houses to have a greet steak. We decided to stop and see what these Ribeyes were all about. It was outside Tractor Supply in ************, April 19th. The young man persuaded us to spend over $300. We cooked a very thin Ribeye and Strip steak. It was terrible. It made me sick. This is terrible business. It is made to look like its great quality and you are getting a lot. It will be a long time before I can even eat steak again. We would like refund so we do not get sick again.

  Business Response

  Date: 04/21/2025

  Hi there, I'm so sorry to hear about your recent experience thats never the impression we want to leave. We take quality concerns seriously and want to make things right for our customers. Wed appreciate the opportunity to assist you directly and work toward a resolution. Please reach out to us at ******************************** so we can help.
  Thank you,
  *********
  

  Customer Answer

  Date: 04/21/2025

  Complaint: 23228719
  
  I am rejecting this response because:
  I want this resolved through BBB and documented for anyone else that gets sick.
  Regards,
  
  ******* ***** *****

  Business Response

  Date: 05/09/2025

  We understand your concerns and truly want to make this right. However, for your safety and privacy, we do not recommend sharing any personal or sensitive information through the BBB, as it is a publicly visible platform.
  We kindly ask that you reach out to our customer service team directly so we can fully investigate and resolve this matter. Once we've had the opportunity to assist you, you're more than welcome to update your review accordingly.
  We are committed to addressing your concerns and appreciate your cooperation in working with us directly.
  Thank you.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-19-2025, I spent $350.94 on several boxes of steak and chicken. The steak is like tearing trying to cut through a piece of leather, thin, hard to chew. The chicken and steak both look and feel slimey out of the package. I thought maybe it was just the first one or two I ate. After eating, I was in the bathroom not but 10 minutes after. I feel for the sales *** when I pulled up to the parking lot. You can tell he was just trying to get paid but I fell for it. I thought what a great deal. I sincerely regret that and the money I spent.

  Business Response

  Date: 04/30/2025

  Hi there, Were so sorry to hear about your experience and appreciate you bringing it to our attention. This isnt the quality we aim to deliver, and wed like the chance to make it right. Please email us at ********************************************************** so our team can look into this and help resolve the issue.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/16/2025, I paid ******. I was upsold 2 boxes of meat. It looked decent with the first box he had shown us but the meat is absolutely terrible. Its like chewing leather, Also the second box that was sold to us. The meat is old! The color isnt even the same at all as compared to the first box. Its only been a day since I purchased the meat and would love a full refund. I would be more than happy to return anything unpackaged meat. I was okay with the meat being thin but its an absolute no for me when the meat is brown. I have reached out through their website to get a refund. Hopefully I will hear back. If you can see in the photo provided. The meat to the left looks fresher. That was the box shown to us originally. When we got home and opened the other box, the meat to the left of the photo was the old meat that was also sold to us.

  Business Response

  Date: 03/20/2025

  Hello there, Im sorry to hear you were unsatisfied with your purchase, but Im glad our customer experience team was able to assist you. If theres anything else we can do to help, please dont hesitate to reach out!