Business ProfileforIAQ Experts

IAQ came to us recommended and we thought we were going to have a great experience. Accidents happen as I'm well aware being a locally owned small business myself. But to force us to cover costs that we shouldn't have to incur is bad business. In this instance, IAQ had a backpack malfunction causing it to catch fire with the Tech throwing the backpack to the carpet floor in a back guest room burning a patch of the carpet in an unrepairable fashion. We then began the insurance claim process with *****. At first the process seemed seamless, then the responses to get a company to come in and replace the carpet began to lag. Approximately 5 month's later the carpet still isn't replaced. The insurance company that ***** and his team have contracted attempted to state depreciation on the carpet. The carpet is virtually brand new as there is only one person living in the house and this is a guest bedroom located in what is a well maintained home. The insurance company would only cover 85% of the replacement value (mind you we had to state professional movers would be required due to the antique furniture which they reluctantly agreed to include in the estimated replacement value)(and the insurance company started off with attempting to state the fire was caused by our outlets so we would be responsible for the entire replacement...bad sign at the start). Now that we have established that there is still a variance of a few hundred dollars to replace the carpet, ***** and IAQ refuse to cover the difference that their insurance wouldn't cover. We weren't looking for a new carpet or the many wasted hrs. and emails fighting to get this issue resolved. The value owed isn't life altering, but it is principally how a business should operate taking care of its customers. IAQ and ***** need to re-evaluate their insurance provider and business practices. We will never recommend or use them again.