About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

10/9/2018

Business Started:

8/22/2018

Business Started Locally:

9/1/2018

Business Incorporated:

8/22/2018

Type of Entity:

Corporation

Alternate Names:

Ybarra Services Co. Inc.

Business Management:

Mr. Joe A Ybarra, President

Mrs. Dawn S Ybarra, Vice President

Licensing information

Additional Information

Refund and Exchange Policy

Refund Policy:

We sell services and equipment that last, and if they don't, we want to know about it. We don't feel everything will last forever, but we know it should at least perform properly for the first 30 days, and we don't consider a sale complete until our customers are 100% satisfied. Our guarantee is handshake, "A promise that we be fair to each other" - L.L. bean. If, for any reason, you feel our services or products have not lived up to your standards, please contact our office and we will refund your money 100%. Terms and conditions of this guarantee are listed below.

Special Conditions:

If your system has failed, please contact our office at (210) 742-2700. One of our service technicians will come out and assess the problem and inform you of the next step to repair or replace the defective component(s). If the problems discovered were directly related to parts or equipment we installed within 30 days of the date of receipt, we will repair or replace the component, free of any charges. The only thing we ask is your cooperation and satisfaction of our services. If you are still not 100% satisfied, and the defect occurred within 30 days of receipt, you have the right to ask us to remove our components and materials and receive 100% of your money back, but you must allow us a time for the removal of our products within 14 business days of the request for a refund.

Refund Approval Guidelines:

1) Call our office and explain in detail the reason for the refund.

2) Provide us with a copy of your receipt showing the purchase was made within 30 days.

3) Provide us a date within 14 days from refund request to allow us to remove our product(s) from your home. (Exclusions apply, see below)

4) Wait 1-5 days for the refund to arrive. Note: We will refund you in the same fashion as how you paid for our service. Credit card refunds may take 3-5 days for processing as per some banks.

5) Fill out a questionnaire related to the nature of your dissatisfaction. We take pride in offering our customers the best services possible and want to know how we can do better in our practices if our service fails you. Your feedback allows us to do exactly that. Be honest and thorough in the questionnaire.(Note: The questionnaire will be mailed to the address on file, after refund has been issued.)

Exclusions:

A) Added Refrigerant: If refrigerant was added to your system, and your system was verified to be leaking refrigerant we will not refund the sale of refrigerant unless the cause of the issue was directly related to us adding too much or too little refrigerant to your system and/or if it is found that our initial diagnose of the presence of a leak was incorrect.

Referral Assistance

Texas Department of Licensing & Regulation
920 Colorado St
Austin TX 78701
Phone Number: (800) 803-9202
https://www.tdlr.texas.gov/
[email protected]

Business Categories

Air Conditioning Contractors