Business ProfileforWicker Plumbing

I submitted a service request to ******************** (Oct 17) to fix a toilet that was leaking water from the tank into the bowl. In response, *** assigned Wicker Plumbing. Two of Wicker's techs inspected the toilet (Oct 25), determined the nature of the leak, and one said he would order the part, a flush valve. Soon after they left my house, I received two emails sent simultaneously at 7:17 pm, one from *** <***************************> "We were notified by WICKER INSTALLATION that your service request is now complete as of Tue, Oct 25, 2022. How was your service? The other email was from Wicker Plumbing <******************************> "how was your service with Wicker Plumbing? Please rate your service." I sent an email (Oct 26) to Wicker Plumbing <****************************> stating "Why are you asking for a rating of your service when it is not complete?" The reply "We do know the work is not done. There will be a second appointment once the parts arrive." I naively waited three weeks. - no word from Wicker. Then I sent an email inquiry (Nov 17) and left a phone message (Nov 21). I called again (Dec 5) and ***** answered. He said he would get back to me after checking on the status of the parts order. He never did. Why? For whatever reason, the Wicker techs considered the job undesirable. So, instead of submitting a work order to *** seeking authorization to proceed prior to ordering parts, the techs left my house and minutes later used the company's scheduling and dispatching service **************** to message *** that the work was complete. This triggered an automatic response from *** notifying me that my service request was complete. Wicker gets to decline my job, *** gets my $75 up-front service fee and I get to continue living with a leaking toilet! Desired outcome? Wicker must order the $65. part, schedule the repair soon, fix my toilet, whether Wicker is reimbursed by *** or not. I have paid the $75 service fee and that's all that I will pay.