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Find a Location

Quality Contracting Services has 1 locations, listed below.

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    Business ProfileforQuality Contracting Services

    Cabinets

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Royse City, TX 75189-6331
    BBB File Opened:
    11/8/2013
    Years in Business:
    21
    Business Started:
    10/1/2002
    Business Started Locally:
    10/1/2002
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. Steven Keith Williford, Owner/Operator

    Customer Contact

    • Mr. Steven Keith Williford, Owner/Operator

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    The contracted work for my home remodel started July 11, 2022. For eight weeks, the work was completed on schedule and satisfactorily. It was a $110,000 project with payments scheduled at various points throughout the project: A third of the balance due upon commencement of work; a third due after rough-in work completed; approximately 20% of remaining balance due when cabinets were delivered; final payment not due until 5 days after full completion of project, including punch list. On September 16, 2022, the owner asked if I could "do him a favor" and go ahead and pay him a majority of the balance. He said "things were tight." For eight weeks, the owner had exceeded my expectations, was a great communicator, and I did not hesitate to pay him ahead of schedule. I paid him $7,000 of the remaining $8,500 due. Then, he and his crew stopped showing up to work. For the next eight weeks, I continued to call and text him about finishing the job and picking up the large amount of trash and supplies his crews had left when they abandoned the job. During those eight weeks, he or his crew came out only three times: 1). His painters came and finished touch-ups inside the home. 2). His appliance contact finally came to correctly install my dishwasher, and 3). The owner and a crew member came by to pick up the trash; although he left a lot of trash and materials behind. Beginning October 21, 2022, the owner began and continued to give me days his carpenter and painter would be here to complete the unfinished work (redoing incorrectly-installed siding and painting the garage door he installed several weeks prior). He repeatedly failed to show up, pretended he did not know the garage door was to be painted (asked if I wanted to add it to the estimate), and then finally just stopped communicating with me on November 3, 2022. I sent him a termination of contract letter on November 11, 2022 and have had to hire another contractor to correct and finish his work.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer S

    1 star

    11/30/2022

    I contracted for a $110,000 project with this company. All went well and on-schedule for the first eight weeks with payments made and work completed according to the contract; however, after the owner asked me to "do him a favor" and pay the last payment a bit early, things fell apart. I had no reason not to trust him after eight weeks of a positive experience, so I made the mistake of paying him. He left the work undone, trash and materials strewn all over my property. I had to hire another contractor to finish his work, and the lengthy punch list of poor workmanship, mismatched paint, holes in ceiling and new flooring, etc. were left unattended. The owner did not respond to me until, I am guessing, he received notification of my BBB complaint. At that point, he text me saying "he could not work for free." It's one thing to lie to others, but when a contractor has the nerve to try and manipulate that lie by telling it to someone he knows is aware of the truth, that's a whole other level of unethical character and bad business. He even gave me specific things I "did not pay for," to which I directed him to the detailed change order I paid in full. It's now apparent he mismanaged the budget of the project and had to abandon it/lie to get out of the situation. I wish I would have read the two BBB complaints, which outline a similar pattern of behavior, and ****** learned. . . I should have never paid him outside the contracted agreement.

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