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Business Profile

Fence Contractors

Cactus Fence & Construction, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:


    The vendor has already called to reschedule as they said they already have a pending inspection on March 21st, 2023 and I hope we can move forward with a date that works for all parties. We have offered a few different dates so we can get this issue resolved and now we are waiting on the vendor to give a timeframe that we can agree to meet moving forward. Thank you for your comments!





     

    Business Response

    Date: 03/16/2023

    We take pride in our craftsmanship and our customer service.
    We are familiar with this community fence project. Project has been complete and
    final payment was issued. Upon completion, Cactus Fence did a final walk
    through throughout project with fence committee at this time several items
    required attention and were repair. However, month later more issues and
    repaired originated, which some were very insignificant however agreed to
    review. Many missed calls on both parties occurred along with back and forth email
    replies. Another walkthrough was set up (08/09 @ 8am) with agreement to do it
    with a representative to make sure all issues were review and documented by
    both parties. Showed up to walkthrough to no one showing up, I went ahead, did
    a walk through on my own, and noticed a couple of repairs. Reported back to
    community representative advising no show and if I could receive a list of
    addresses with repairs. More emails back and forth attempting to connect, the
    timing was off for both parties. As of 03/14, we have communicated via
    telephone call and both parties have agreed to do a walk through on 03/21 to
    review issues and repairs.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  







     

    Business Response

    Date: 09/06/2022

    Mr. ****, 

    I apologize for the delayed response to your BBB complaint. I have looked through my emails and I have no documentation of a complaint filed regarding your gate or any other issues regarding your fence installation. 

    All complaints must be emailed to [email protected] along with pictures or a video of the issue so that we can create a work order and send a crewman out to your home for repair. You may also reach us at the office at 832-507-6797 to process a work order request with our office manager. 

    Our office will contact you today to address this matter. 

Cactus Fence & Construction, Inc. is NOT a BBB Accredited Business.

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