Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Legacy Ford Lincoln has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLegacy Ford Lincoln

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/31/2010

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company specializes in new & pre-owned auto sales with a full service body shop.

    Business Details

    Location of This Business
    27225 Southwest Fwy, Rosenberg, TX 77471-7146
    BBB File Opened:
    11/13/2006
    Years in Business:
    18
    Business Started:
    9/12/2005
    Business Started Locally:
    9/12/2005
    Accredited Since:
    8/31/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Business Management
    • Mr. Patrick Sexton, General Manager
    • Mr. Ron Ewer, Owner
    Contact Information

    Principal

    • Mr. Patrick Sexton, General Manager
    • Mr. Ron Ewer, Owner

    Customer Contact

    • Mr. Patrick Sexton, General Manager
    Additional Contact Information

    Fax Numbers

    • (281) 342-5617
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 11/2/23 I went to legacy Ford with a preapproval for a 2020 Ford edge with 10.45% interest rate. It was advertised for 25900. My salesman was Chuck. They confirmed the price of car as 25900. I was given my first financial alternative worksheet that had the price of the car 25900 and additional items at 2900. I asked about the additional items and chuck brought out his sales manager Arron. he explained that it was multiple things. At that time I told him I only want to add GAP. Arron then brought out a second worksheet that showed the price of the car 25900 and additional items at 995. At that time I was told the 995 was GAP. I hen told them I had one more car to look at and left. About an hour later I returned to purchase the vehicle. Once in financing I noticed the price of the car was now 26895 with Gap 995 included on a lower line. The interest rate was now 10.95%. I questioned the change in price of car and was told that was a non removable item of 995 ( ceramic coating, wheels, windshield and key fob warranty). I stated that I only wanted GAP and showed the worksheet. The finance guy said I must have misunderstood and that GAP was in addition to the unremovable items. I was told Capitol one increased the rate. I was upset and walked out but returned 10 minutes later to purchase the car because it was a good price and a good car. I was told it should have never been sold at that price and they weren't going to make any money The next day I noticed I didn't receive a wheel lock or any paperwork on the warranty that was added on and I texted my salesman Chuck who responded he will get with a manager. I didn't hear back and texted again. He said he was busy. I called on 11/3/23 and spoke with Sales Manager Arron and explained the same issues. He said he would have the finance manager email me the paper and he would text me to get a picture of the wheel. Didn't hear back. I am requesting 995 refund for something I didn't want or receive paperwork for .
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bill M

    1 star

    02/05/2024

    Had a great experience with Jacob and the sales managers. What brings this dealership down is Moses ******** the finance manager. Our bank gave an approval letter and the rest we paid cash. My bank sent a higher amount and was in contact with Jacob and Moses. I got a call from Moses on a Monday and I was asked what is the deal with the check or the bank draft. I stated to him I’m at work but I will find out asap. I called my bank and they said they sent the check and I texted Moses and had my banker call Moses and Jacob which they did. I called Moses that same day and he said he will see if everything is in and would let me know that all was good. So my wife called him Tuesday, Wednesday, Thursday and left messages. I finally decided to call Friday and ask why he blocked my wife and why he didn’t call us to let us know the check was at the dealership. Jacob was great finding out what was going on. I tried to call Michelle but got no answer so I attempted to call Moses again and he finally answered. I asked him why he didn’t call us to let us know that all was taken care of. He didn’t respond so I asked him do I need to bring the truck back and park it on your door step. He told me whatever I’d like to do and hung up the phone. I called back and told Jacob what I said and what Moses said. Jacob was astonished he did that. Jacob transferred me to Abraham sales director and I relayed the story. I told Abraham all I wanted to know is if you all received the check and when the remaining balance was going be sent back to us. I told him Moses was supposed to get back with us but never did so I didn’t know if the finance went through. Abraham told me all is great and the check was sent to me next day air. I’m sure I’m not the only person Moses is unprofessional to, but someone needs to bring this to the eyes of upper management. Thanks for the help Jacob and Abraham, keep up the good work!

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.