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          Honda Cars of Rockwall has 1 locations, listed below.

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            Business ProfileHonda Cars of Rockwall

            New Car Dealers
            BBB accredited business

            Contact Information

            1550 E Interstate 30

            Rockwall, TX 75087-6235

            Get Directions
            Visit Website
            (469) 402-3900

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/2022

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1550 E Interstate 30, Rockwall, TX 75087-6235
            BBB File Opened:
            7/7/2022
            Years in Business:
            4
            Business Started:
            3/9/2020
            Business Started Locally:
            3/9/2020
            Date of New Ownership:
            3/9/2020
            Business Incorporated:
            1/13/2020
            Accredited Since:
            8/1/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rockwall-H, Inc.
            Business Management
            • Mr. John Frazier, General Manager
            Contact Information

            Principal

            • Mr. John Frazier, General Manager
            • Mr. Bryan DeBoer, President/Director
            • Mr. Chris S. Holzshu, Director
            • Mr. Edward Impert, Executive Secretary
            • Ms. Tina Miller, Secretary

            Customer Contact

            • Mr. John Frazier, General Manager
            • Mr. Bryan DeBoer, President/Director
            • Mr. Chris S. Holzshu, Director
            • Mr. Edward Impert, Executive Secretary
            • Ms. Tina Miller, Secretary
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Check Engine Light on, car to shop March 9, 2024, service advisor ******. I was told need a timing belt and cayltic converter $3503, picked up March 13, 2024. Check Engine Light back March 30, 2024, contact service advisor ******, ******* Monday morning, April 1, 2024 at 7am. Almost 3 hour wait, no acknowledgement or update concerning vehicle. I contacted service advisor, *****, who had me contact ****, who was very apologetic and couldn't understand why. I decided to leave. I was told possibly cayltic converter. No resolution to problem. I will never go back, but feel the owner should be aware. The service advisor ****** acknowledged other customers he was working with, but completely ignored me. It was embarrassing and made me think it was because of my *** and race.
            Read More
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mohammed A

            04/16/2024

            I bought a used Honda Accord 2021, Hybrid, Touring trim, ****** odometer reading from them for a selling price of 24,777$, Additional on top of this they added certification cost of 895$, Perma plate appearance protection warranty for 499$, LoJack GPS theft protection plan for 499$, sale tax of 1701.68$, registration fee of 139.75$, documentation fee of 150$, Lithia for maintenance for 949$, Driveway vehicle service contract for ******* miles for 3395$. They manipulated the total finance amount to 33,005.43$. I trusted them and this is my biggest mistake and I will need explanation from them for why they ditch me?

            Honda Cars of Rockwall Response

            04/17/2024

            ********, Thank you for your business and I am sorry that you are experiencing post-sale concerns with this purchase. I reviewed the file and see where you clearly signed your acceptance for each of these finance related products but am very interested to find out what the disconnect was here so we can make this right for you. Please reach out to our Finance Director, ************************* at ************ so that we can help rectify this situation for you.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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