Reviews

Review Details

• Review fromCarol C

  Date: 07/30/2024

  1 star

  Carol C

  Date: 07/30/2024

  This will be long but worth the reading if you are considering this company. I had a electrical outlet issue with caused 3 ceilings failures. The first day they came out they didn't find it and I was told they will return the next day. The next day they continue to troubleshoot and told me I needed my circuit breaker panel replaced because it was old and they could not touch it. 5 days later they replaced it but issue remained. They requested final payment for the ** panel replacement because the work was completed. So at this point I paid $600 for the first visit, $7K for the ** panel replacement and the issue remains. They told me they would return. Since they didn't label the ** panel I traced the power (their job) to label the panel and found several plugs mis wired to 240 V instead of 120 V. The tech came out corrected the issue and I found out the job really wasn't completed because they did not install the serge protected on the ** panel because they have the wrong one. So they knew the work was not completed when they asked for payment! They found the original issue and it was they first wall outlet (that I pointed out the first visit) the tech showed me the burned faulty outlet. So the ** panel did not need to be replaced at all. I call the office with this information and to justify the replacement they told me the ** panel was sparking. At no point during this 2 1/2 ordeal did anyone say there were sparks or any fire hazards. If this were true (which it was not) this company did not notify us or warn us and between the visits it was 5 day to get on the schedule. So if we go with their excuse they left us in a danger/situation without telling us. This company can not be trusted to provide honest/accurate assessments. And to add insult to injury they tried to bill me $400 more for the last visit. The owner ******************* was aware of everything so HR pls don't respond here when there was no real response when I spoke to your office! They can not be TRUSTED!
  

  HR Phoenix, LLC

  Date: 07/30/2024

  This review is simply false. We came out to troubleshoot the electrical issue in the home. After troubleshooting the issue, there had been arcing behind the circuit breakers in the existing Federal Pacific electrical panel. The panel needed to be replaced and we did inform you that after the panel is replaced, there may still be problems with the wiring in the home. This was agreed to before the panel was replaced. We replaced the panel, but further troubleshooting was necessary. We informed you again that there would be additional troubleshooting cost for this repair. We came back out and fixed the problem, but you refused payment. Thank you!

• Review fromElizabeth G

  Date: 12/18/2023

  5 stars
  Amazing company hands down! Our power panel outside and meter burnt out so we contacted oncor they came and completely disconnected us then we were told to hire an electrician. I'm not kidding when I say I contacted over 10 "24 hours" companies yet **** with HR PHOENIX was the only one who responded instantly! Oncor disconnected us at 2 am and he was at our door before 3 am!! which meant the world cause my mother is on oxygen, we have never been through anything like this so we were shocked at the price at first but quickly found out he actually gave us an amazing price! He came by Thursday to discuss what was going to be done we made the down payment he made the appointment for next day and at Friday at 7 am his team arrived IN THE RAIN and still got the job done everything was amazing we had just one outlet we found didn't work I sent him an email saying if they could come look when they had a chance he responded within 5 minutes and made the appointment for the next day and they came and fixed it right away I can go on and on about how great they truly are !!! This is a company who truly cares!!!!!

• Review fromJames s

  Date: 12/11/2023

  5 stars
  Prompt response. On time to the minute. ****** was great and took great time in correcting a previous electrical problem.

• Review fromAngela R H

  Date: 12/03/2023

  5 stars
  The best of the best. Almost 2 years later there was no problem with them coming out and doing some repairs. **************** is superb!!! **** recommend to all of my friends and family.

• Review fromSteve H

  Date: 11/24/2023

  5 stars

  Steve H

  Date: 11/24/2023

  Excellent service in every way Prompt and thorough Quality workmanship
  

  HR Phoenix, LLC

  Date: 11/25/2023

  We really appreciate your review. Thank you!

• Review fromCarla H

  Date: 11/20/2023

  5 stars
  Excellent service from ***** and ******! We will definitely use them again!- *****- Office Manager with Gallery Dental

• Review fromMichael E

  Date: 10/16/2023

  5 stars
  Excellent service and price-will use again. Very professional. Highly recommend.**********

• Review fromJohn C

  Date: 09/14/2023

  5 stars
  The Technician arrived on time and performed required work professionally.

• Review fromXavier T

  Date: 09/08/2023

  5 stars
  The work was done well, professionally, and timely. I am fully satisfied with my service.

• Review fromBenjamin S

  Date: 08/30/2023

  5 stars
  I could not speak more highly of ************************ and the HR Phoenix team. Overnight, a large tree limb fell on our power lines, knocking out power to our home during the hot ***** summer. Around 3am, I was scrolling the internet, calling electricians and leaving messages for them, expecting calls back the next day. To my surprise, **** picked up and was at my door at 7:30am that Sunday morning. He provided a helpful quote, walked me through the damage and sent his team over later that day. They arrived on time, worked diligently and completed high-quality work. To make things even better, the next **************** and his team came back over (a 45 minute drive) when the power company asked to meet with them before they would reconnect the power. I had a 10/10 experience and will be calling them again.