Business ProfileforHR Phoenix, LLC

I hired HR Phoenix to come to my house to troubleshoot flickering lights. On the phone I was quoted $279 for the first hour and then $120/hr after that. The technician and assistant showed up on time but smelling strongly like cigarettes and bad body odor. They walked in my house with dirty boots and when they would leave a room it would continue to smell like BO. They first began looking at my electric panel and double checked that everything was tight and then moved to the rooms with the flickering lights. I told them the troubleshooting that I had done and how I came to the conclusions that I did. They rightfully wanted to double check what I had done and after 10 minutes could see that the light switch was not the problem. They then for the next hour and 45 minutes kept saying that it couldn't be anything other than that light switch and tested it several different ways getting the same results every time. They even completely bypassed the light switch 30 minutes in and when it continued to flicker they said that something with the light switch still had to be the problem. They checked above the ceiling fans and claimed that the problem was coming from the remote sensor and took it out and said the problem was fixed. As soon as they left I noticed the lights were still flickering. They then told me that because there were two people that it would be double the cost. I attempted to call the supervisor but he would not answer the phone. I eventually got a hold of the office but they wouldn't let me talk to the supervisor and said that all they could do was reduce it back to the quoted rate. I had to pay for 2 hrs of troubleshooting the same item after they had themselves proved it was not the issue, and then their "fix" did not actually fix the issue. I should not have to pay for the entire visit when I now have to go and sanitize/clean every room they were in and also hire another electrician to fix the issue.