Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's door to door salesman keeps coming to my house uninvited posing as a government utility official to get me to answer the door for a "grid problem", he is very aggressive and angry from the moment he walks up and even worse when I don't answer the door. I am honestly just scared of this employee and would like for this company to leave me alone and never come to my property again. I literally thought I was going to get attacked the way he was constantly knocking and yelling my name out on my porch. I do not want your services, leave me alone.

  

  Business Response

  Date: 08/13/2024

  ****,

  I sincerely apologize for the distressing experience youve had with our representative. Please know that this behavior is completely unacceptable and goes against the values of our company.
  
  We want to assure you that we take your concerns very seriously. We will be addressing this matter immediately to ensure that this does not happen again. The safety and comfort of our community are our top priorities, and we deeply regret any fear or discomfort caused.
  
  Effective immediately, we will make sure that no further visits are made to your property, and your request to be left alone will be fully respected.
  
  Again, we apologize for any distress this situation has caused. If there is anything more we can do to address your concerns, please dont hesitate to reach out.
  
  Sincerely,
  
  Dynamic SLR
  ************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative of this company knocked on my door in March 2021 to install solar panels. Offered to do a free assessment to tell me the price and how much they could save on electric bills. I signed off on what he told me was an agreement to get a survey done, but in actuality it was a contract. I was never told a price so I don't know how I could agree to a contract. When the assessment and survey was done, I informed I did not want to move forward and they told me I had to pay $5000 to cancel. I was also promised they would cover any relocation cost and repair any damage to my roof. I moved forward with the purchased after being painted into a corner. It is now 3 years later and I am purchasing a new house. I called about the relocation service only to find out that isn't covered. They would do it but it would be over $10,000 to do so. Also, they said the promised to cover any roof damages only applies to installation, and after being removed, I would be responsible for paying for the replacement of my roof, because EVERY time the panels are removed, it requires a roof replacement.I found out the salesman also records without consent when entering a house. I requested to get the recording so I could replay the lies and promises broken but the company said they would check to see if they had it but they probably don't.

  

  Business Response

  Date: 08/07/2024

  ********,
  

  Thank you for your patience and for letting us know about this issue. We understand your concerns and are committed to addressing them. We have opened a case and escalated it to upper management for further review. For updates on your case, please call us at ************** or email us at ******************************************* referencing case number 00008991.
  

  Thank you for your patience as we work to resolve this issue.
  

  Best regards,
  Customer Service Team

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because: The business is in contact with me; however, they are ignoring the main issue. I, along with many other of their customers, have been tricked, threatened, and lied to in order for us to get us locked into a contract we did not want/expect. Classic bait and switch. I was showed a presentation on an iPad by the sales *** who would scroll to the bottom rapidly while "summarizing" and then told me to sign here to start the process of a "free assessment". That free assessment cost me almost $50,000 + me needing to ***air my roof prior to the sale of my house + $10-15k for them to do the relocation service (that I was also told was free), + future cost on roof ***airs and moving services if I move from my new home in the next 20 years. Fun fact: It was also sprung on me that in order to have the privilege to pay them $15k on a service I was told was free, on a system I did not want, that I also need to pay off my loan in its entirety before doing so.

  I will update this if the company stops victim blaming and side stepping and actually does make amends. In the meantime I would suggest that no one does business with this company, if you do, don't sign anything or take their word at face value.

  My favorite responses from the company so far include: you can make a claim of hail damage on your roof to help cover the cost of the relocation services, why didn't you just read the contract and, we do cover damage done to your roof - of course! BUT only if that damage was caused during the installation - not the removal.

  

  Business Response

  Date: 08/22/2024

  ********,
  

  We apologize for the delay in reaching a decision regarding your case. We have now reviewed it at the management level and have sent you a proposed resolution. If you have any questions or need further clarification, please feel free to reply to the email sent. 
  

   

  Best regards,
  Customer Service Team

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Dynamic via phone and email regarding issues with my solar system, which I've encountered for the second or third time since installation in 2021. While they responded promptly, I was informed that I would need to pay $250 for a technician to come out. This was frustrating, especially since I was previously misled during the contract signing about the tax incentives and the expected production of the system.Despite being told that the 25-year warranty covered everything, I found myself having to pay each time an issue arose. Reluctantly, I paid the fee, and the technician came to inspect the system. He concluded that a part needed to be replaced, so he ordered it. After a few weeks, the part was delivered to my home, and Dynamic sent a technician to install it.However, after the technician left, I noticed that one of the solar panels was still not functioning. I waited 24 hours, but the problem persisted. When I contacted Dynamic again, I was informed that they had ordered yet another partand that I would need to pay $250 again for this service. This feels outrageous to me, as it seems excessive to pay twice for the same work order.Ive been misled so many times throughout this process that I'm now actively looking for a way out of this contract. When I signed up, I expected a 95% offset on our electric bill, but the reality has been far from that.

  

  Business Response

  Date: 07/31/2024

  Shemles,
  
  Thank you for your patience and for bringing this issue to our attention. We take your feedback seriously and are dedicated to resolving this matter. Although your system is covered by a 25-year parts warranty from the manufacturer, please note that this warranty does not include labor. In your case, two components failed, and we were only informed of the second failure after reestablishing the connection and requesting a replacement from the manufacturer. As a gesture of goodwill, we would like to arrange a visit to replace the second component at no additional cost to you.
  

  Regarding your billing concerns, please send us copies of your most recent bills. We will review them to assess whether the system is functioning as expected. We appreciate your understanding and look forward to resolving this matter for you.
  

  Best regards,
  Customer Service Team
  

  
  

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call saying they will help remove/lower a charge from my electricity bill from Oncor on delivery charges because of my area saying Oncor has higher fees due to energy consumption. They needed to come inspect all appliances, wiring in my house, electrical consumption, etc. I agreed and they sent out a SALES rep for solar panels! I specifically asked them on the phone if this was a sales pitch or if theyre selling anything and the person on the phone said no. Wasted my time, their salesmans time and blatantly lied to me just to sell me something at a higher price than anyone else.

  

  Business Response

  Date: 08/01/2024

  **************, 

  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. It is never our intention to mislead our customers, and we regret if this has been your experience. Our intent is to help relieve stress from the grid by providing services through the Take A Load Off Texas program through Oncor. Our goal is to have your energy bill replaced with a fixed payment so that you begin to own your own electricity. 

  We take your feedback seriously and will address the matter internally to ensure that our communication is clear and accurate in the future. We understand how valuable your time is and apologize for any wasted time and effort on your part.

  If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer service team directly. We are committed to making this right and restoring your trust in our services.

  Thank you again for bringing this to our attention.

  Customer Answer

  Date: 08/01/2024

  I am rejecting this response because:   I specifically asked the representative if this was a solar sales pitch and they said no and that this is to decrease the Oncor % delivery charge and NOT trying to sell me anything. I need a formal apology from senior leadership or I will pursue legal action for wasting my time, duress and complete disregard of others time

  

  Business Response

  Date: 08/05/2024

  **************, 

  Please see the attached letter from senior management and be on the lookout for an electronic gift card to be emailed over to ********************************. Feel free is reach out if you have any additional questions or questions or concerns. 

  Best Regards, 

  Customer Answer

  Date: 08/05/2024

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 03/05/2025

  Yes, in December and January, they started calling me with spoof phone numbers stating theyd save me money on my energy bill and that they are affiliated with an energy provider that I have never heard of. I informed them that I have been placed on their do-not-call list multiple times and I have had an open BBB case against them for business harassment and in the process of opening a case with *******************************. I have not heard from them since. 

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynamic SLR On 3/12/24 I signed up for Solar panels with the salesman from Dynamic SLR, He told me my Electric bill would be below $100 a month and I told him at the cost of the panels (Loan) it would need to be near $0 or slightly negative each month because of the cost of the loan for the panels, he indicated not an issue and redid some numbers, I stated this to him several times and again before I signed. The panel were installed on 4/9/24 and I had a few issues with installation, and my understanding the company would help with changing to a power company that had a good electrical rate for Solor and contact Oncor, tried calling the salesman no answer, so tried calling the company several times no answer, I emailed the company several times no answer, until I used my work desk phone. Told them my issues and they stated I needed to take care of them myself, switching power company and Oncor, they do not do that, and the installing problems they only fix what the inspector want fixed. When the City inspectors came, they FAILED the inspection, and then Dynamic SLR came out to correct the problem. At the cost of the loan and with $0 electric bill I would have been saving $30 a month, instead now with Solar panels, are going to cost me $150 MORE A MONTH, then what I was paying! This is going to be hard to feed the family now.

  

  Business Response

  Date: 07/26/2024

  *******,
  
  Thank you for your patience and for bringing this to our attention. We take our clients feedback very seriously and are committed to resolving their issues. While we are unable to switch your service provider for you, we are here to guide you through selecting a solar buy-back program. An email with the necessary information is automatically sent once you receive permission to operate.
  

  We have created a case for you, and a representative has been assigned to assist you. Your case number is ********. For any future inquiries, feel free to email us at ****************************************** or call us at *************. We look forward to helping you resolve this matter.
  

  Best regards,
  Customer Service Team
  

  
  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been calling me for DAYS and would not leave a message. They also kept calling from different numbers so every time I blocked them they could still contact me. I NEVER asked for this company to contact me. Then when I told the employee who contacted me to remove me from his list and do not contact me again he was rude. I am on the national do not contact list, so I don't know how they got my number. On top of that, leave a message. Do not HARASS people by calling all day long repeatedly.

  

  Business Response

  Date: 07/03/2024

  Dear *******, 

  I want to extend my sincerest apologies for the inconvenience and distress caused by our recent calls. Your experience with our call center does not reflect the standards we strive to uphold.

  We take your concerns very seriously and will be taking immediate action regarding the representative who was rude to you. Additionally, we have ensured that your number has been added to our Do Not Contact list after the request was received to prevent any further calls.

  We are also reviewing our practices to ensure this does not happen again. We apologize for any frustration this has caused and appreciate your patience and understanding.
  Thank you for bringing this to our attention.

  Best regards,

  Customer Answer

  Date: 07/04/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company says we owe $1275 and no work has been done. They have turned this over to collections. Say that we signed a contract but we believe the contract became null and void when it was found that the solar system as planned could not work without cutting back a very large tree covering part of our roof and putting panels on the front if our roof which we were not willing to do.

  

  Business Response

  Date: 06/18/2024

  Hi ****,
  
  Thank you for sharing your concerns. We always strive to meet our production guarantees, and if we cannot do so without adding panels or removing trees, we cancel the project without any penalty.

  In your case, since you did not want panels on the front of your home or any work done on the trees, we moved the panels to the back and added four more to meet the production requirements, without any extra cost to you. We attempted to contact you by phone, email, and mail over the past three months to inform you of this change and about the past due invoice and collections date, but we were unable to reach a resolution.

  If you are still interested, we would be happy to discuss the project and assist with the cancellation fee in collections to get things back on track. The fee covers the time and costs of the site survey, design, and electrical engineering stamps.

  Please call our office if you would like to discuss this in more detail.

  Best regards,

  Customer Answer

  Date: 06/18/2024

  I am rejecting this response because Dynamic SLR *** is still intent on charging me $1275.00, and I dont believe I owe this.  I did not complete the project, and I cancelled the contract.

  

  Business Response

  Date: 07/26/2024

  Dear **************,

  I hope this message finds you well.

  Please find attached the contract dated February 12, 2024, which outlines our cancellation period of three business days. We attempted to contact you several times via phone, email and mail to discuss your concerns when we received your cancellation request on February 27, 2024.

  Had we been given the opportunity to address any issues or concerns you had, we would have been more than willing to make the necessary adjustments. However, after the multiple attempts to reach you to discuss your request, we proceeded with billing for the work performed as per our contractual agreement.

  When the collection date was reached months later after the invoice was sent, we acted on your request to send this to collections as per our procedures.

  Should you have any questions or require further clarification, please do not hesitate to contact our office.

  Best regards,
  
  Customer Loyalty 
  ************

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising by sales rep on the warranty, maintenance, cleaning, repair. This company does not cover costs if a panel must be removed or reinstalled.

  

  Business Response

  Date: 06/14/2024

  Dear *******,
  

  Thank you for bringing your concerns to our attention. We understand the frustration that can arise when expectations are not met, and we sincerely apologize for any inconvenience this has caused.
  

  We want to assure you that we take your feedback seriously and are committed to resolving the issue promptly. As such, we will honor the agreement made during the sale process and arrange for the one-time removal and reinstallation of your solar system at no additional cost to you. Our team will be reaching out to you shortly to coordinate the necessary steps to address this matter and ensure your satisfaction moving forward. Thank you for your understanding and patience as we work to make things right.
  

  Warm Regards,
  DynamicSLR
  
  
  

  
  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 a sales rep from Dynamic SLR accompanied the pest control service we use and offered a free energy analysis. We sat for hours in our kitchen and went over all of the details, multiple times. They looked at our last 12 months of electric bills and calculated how many solar panels we needed according to our previous consumption. We were told that we would be paying $395 a month toward the solar equipment, and that would cover our electric usage. But on RARE occasions we might use extra and receive an electric bill of $50-$100. This sounded great, so we proceeded. We were then told by our salesman that we would be receiving a tax refund of 30% of our total financed amount come tax season. This 30% would be received in a lump sum and we could use it for anything we wanted. This sold us. So we agreed to these things we were told were going to happen. In November 2023 the panels were installed.They were serviced in December and were not running until January. In January, after paying our first solar panel payment of $395 we received an electric bill of $355 on top of that.We called Dynamic, and we called the electric company thinking there was a mistake. But unfortunately, it was correct. **************** said they would send a check to offset the large amount. They sent $66, 3 weeks later. In February we paid our $395 Solar bill, and then received an electric bill of $250. Our ***** electric bill is $185. What they told us about our new electric bills, has been untrue. Weve also found out that the tax refund was a lie. We checked and asked questions about this refund, as it was one of the main reasons we wanted to go with Dynamic. We were assured many times that we would receive a REFUND. But upon filing our taxes, weve come to find that this information that we were given about a tax refund is not true.Again, this was a big selling point for us to choose to work with Dynamic. We have been lied to by this company and sold on so many untrue things.

  

  Business Response

  Date: 04/18/2024

  Dear ******,
  
  We sincerely apologize for the issues you've encountered with us at DynamicSLR. Your dissatisfaction is not something we take lightly, and we are committed to addressing and resolving the concerns you've raised.
  
  Regarding your high energy bills, we thoroughly reviewed the information you provided, particularly your January bill of this year. Our analysis revealed several contributing factors. Firstly, it appears you are currently enrolled in a wholesale buyback plan. While the energy purchase rate under this plan seems favorable at ***** cents per kWh, the buyback rate is significantly lower at ***** cents per kWh. This discrepancy means you aren't fully benefiting from the energy your solar system generates. We understand the frustration this may cause and are eager to assist you in transitioning to a more advantageous plan. 
  
  Additionally, we identified an issue with your system that requires attention. A new case has been created, and we will promptly dispatch a technician to address this matter.
  
  Furthermore, it seems there was a slight overconsumption of energy during the specified period in January. As per your electric bill and Enphase, you consumed roughly 3000 kWh during the period of January 10th to January 29th. Our expectations, for your consumption of the entire month of this month is 2600 kWh based on previous bills you share with us at the time of drafting your solar proposal. 
  
  Regarding the federal tax credit, while it is true that it is possible to claim this credit in one lump sum, it is only possible if you owe that much back in taxes. This should have been explained very clearly at the time of sale, and we apologize on behalf of the sales rep for not explaining this properly. Therefore, we are exploring alternative solutions that will enable you to claim the credit in a manner that best suits your situation. Case number ******** has been assigned to this matter, and we will keep you updated on our progress.
  
  Our paramount objective is to rectify the issues you've encountered and restore your confidence in DynamicSLR. We are dedicated to providing you with the quality service you rightfully expect and deserve.
  
  Please expect a follow-up from our Customer Support Team to coordinate the technician visit and discuss transitioning to a more favorable plan.
  
  Warm Regards,
  DynamicSLR

  Customer Answer

  Date: 04/22/2024

  I am rejecting this response because: I am tired of speaking with the customer service representatives that cant do anything with our case without speaking to a manager or higher-up first. I want to speak directly with someone in the upper echelon that can make decisions and do something about our case. Our case should warrant such a response due to the fraud of getting our business. Again, *** said it multiple times, the ONLY reason we decided to go with dynamic SLR was based purely on lies. Honestly it makes it worse when were not taken seriously enough to receive a call from upper management. Coming to the BBB was just our first step in resolving this issue. Weve been in contact with an attorney advising us of these steps and will continue on this path until it is made right. In regards to our January bill, we have stated before multiple times that we have had no change in lifestyle and the only difference for that month is that the solar panels were installed and not working. Thats the only difference. 

  

  Business Response

  Date: 04/29/2024

  Dear ******,
  
  Thank you for sharing your concerns. We prioritize addressing all issues raised by our customers. Your feedback is invaluable to us at Dynamic. We are actively exploring alternative solutions regarding the Federal Tax credit matter. An appointment has been scheduled for Wednesday to discuss enrolling you into a 1 to 1 solar buyback program. Additionally, we will review your system's performance from January to April to ensure it meets our standards.
  
  Rest assured, your case remains a priority as we work to find solutions aligned with your project expectations. Please anticipate an email from us requesting further details.
  
  Sincerely,
  Dynamic **************** Team

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our representative ******* was aware we were only interested in getting solar panels to reduce our monthly payment and have consistent payments each month to help with our finances. We asked many questions about the tax incentive and he assured us we would have the 25-30% incentive back this tax season to keep our monthly payments the same for the length of the loan. That was a lie. You are not able to get the tax credit in one tax season, it is spread out over 5 years. We are obviously not able to make a one-time payment of 30% of our loan ($23,000) within the 15 months they gave. When receiving our payment plan contract I saw what the monthly payment would be after 15 months and got worrief. We reached out to ******* and he assured us again not to worry because we would be paying the incentive back right away when we received it this tax season. We called our loan company and Dynamic about extending the deadline for the incentive to 5 years (since that is when the tax credit is received in full) and they said they couldn't do that. The representative could not help us and said ******* would call us back to help us, we have not received any calls from Dynamic. Our representative ******* told us he was on vacation both times my husband reached out and never got back to us after he returned months ago. Our representative ******* even encouraged us to pay off other things with the incentive money, which we told him we only wanted to pay it right back to the loan to keep our payments at the same price. This guy did everything he could just to get the sale and then disappeared. After speaking with our lawyers and seeking legal advice we're hoping Dynamic can come to a resolution to extend our incentive payment until we receive the full amount from our tax incentive. This isn't a $50 monthly increase, our monthly payment will be going from $396 to almost $600 a month on top of anything else we have to pay that our system doesn't produce.

  

  Business Response

  Date: 04/11/2024

  Dear ******,
  
  We sincerely regret any confusion that *** have arisen from our communications. It is true that the amount you're eligible to claim from your solar tax credit depends on your tax liability for that particular year. Your feedback is invaluable to us, and we have initiated a case to explore potential resolutions to address your concerns. 
  
  An email will be dispatched with your case for ongoing updates and communication. Rest assured, we are committed to earnestly considering your input and striving for the most favorable outcome possible. Thank you for bringing this matter to our attention; your satisfaction remains our top priority, and we endeavor to rebuild your trust in our services moving forward.
  
  Warm regards,
  Dynamic SLR

  Customer Answer

  Date: 04/11/2024

  I am rejecting this response because:   I need to hear from the company with the resolutions on how to solve the miscommunication from their representative. Since we have reached out to Dynamic tirelessly and been told someone would contact us and they have still not I do not feel the issue at hand is resolved until they have communicated with us. 

  Customer Answer

  Date: 04/11/2024

  I need to hear from a manager or director within the company ASAP! Not "soon," NOW!  

  
  

  Again, we were led under false pretenses that we would "definitely" be getting a one-lump-sum tax incentive in order to keep our monthly payments from going ** in April of 2025. We have reached out tirelessly to Dynamic to no avail. No call-backs, nothing. If they're committed to helping their customers then reach out and help us please!

  

  Business Response

  Date: 04/12/2024

  Dear *************************,
  
  We have reached out to you via email to gather the necessary details to address your concerns effectively. Kindly respond to our message with the requested information so we can offer suitable solutions. If you have any further questions or concerns regarding your case, please don't hesitate to reach out to us at ***************************************** We eagerly await your response.
  
  Warm regards,
  DynamicSLR Customer Support Team