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Find a Location

Richardson Chrysler Jeep Dodge Ram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRichardson Chrysler Jeep Dodge Ram

    New Car Dealers
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/3/2020

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Richardson Chrysler Jeep Dodge Ram is a full-service Dallas-area Chrysler Jeep Dodge Ram dealership that offers a top-notch inventory of new and used cars, as well as a state-of-the-art service center.

    Products & Services

    Richardson Chrysler Jeep Dodge Ram is also by your side whenever you need any car service and repair work done in Richardson. What's more, our auto parts team would be happy to get you whatever you need to keep your Chrysler, Dodge, Jeep, Ram vehicle

    Business Details

    Headquarters
    1321 N Central Expy, Richardson, TX 75080-4607
    BBB File Opened:
    4/16/2013
    Years in Business:
    14
    Business Started:
    5/17/2010
    Business Started Locally:
    5/17/2010
    Business Incorporated:
    5/17/2010
    Accredited Since:
    2/3/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • RCJD Motors, LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 8:00 PM
    T:
    7:00 AM - 8:00 PM
    W:
    7:00 AM - 8:00 PM
    Th:
    7:00 AM - 8:00 PM
    F:
    7:00 AM - 8:00 PM
    Sa:
    7:00 AM - 8:00 PM
    Business Management
    • Mr. John Cantrell, General Manager
    Contact Information

    Principal

    • Mr. John Cantrell, General Manager

    Customer Contact

    • Mr. Jeffrey Rachor, President/CEO
    • Mr. Delwyn James, Secretary
    • Ms. Amanda Ellis, Comptroller
    • Mr. John Cantrell, General Manager
    Additional Contact Information

    Fax Numbers

    • (972) 865-8601
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Bought a car from Richardson Chrysler Jeep Dodge and RAM the car back as soon as I had time to when I noticed that the car pre-collision sensor light was coming on I took it to them to get it checked out because that was the car that I bought from that dealership they said dealership did not notify me when my car was transferred to ****** the dealership that the car is from they didn't know if I mean whatsoever so I had a call The dealership ****** told me upon checking they found that the car had internal damage one being the converter and the other one being the front bumper now I had asked the sales person that sold me the car if the car had been in any damage and he told me no and then when I contact the dealership to see if they can reimburse me for the damages on the car that I paid for they told me it's a sold is as car and they have no responsibility for it I also notified the dealership about getting a spare key they told me that they didn't have the key on their person and will call me back if they can find it they did not call me at all so I emailed one of the managers the managers told me that they're not obligated to give me a second key if there was not a second key provided now mind you I have an MPP which is a mechanical protection plan and on their brochure it says if I lose a key I am guaranteed to spare key when I called them and told him the situation they told me to get the dealership to call them now the dealership is refusing to call them
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael A

    1 star

    05/02/2024

    Our 2022 Jeep Renegade has been to this dealership 7 times now for the same repairs. It started just 2 months after bought the car. The issue is the dash warning lights, Seat belt not fastened, service parking brake, service air bag, Note that we did not buy the car at this dealership, but being a Jeep dealership and the car still within warranty it was carried here. Started out changing the seat belt sensor, alarms came back within a week. Have carried to them 7 times with various components changed out, to date have not resolved the issue. Not sure that the systems will work if an accident does occur, not to mention the constant chime of the seat belt not buckled alarm chiming all the time. The vehicle will be going out of warranty before too much longer and we are wits end for a solution.We have contacted lawyers of the Lemon Law processes and have sent letter to manufacture concerning these issues and waiting to hear back from them. Actually service at this dealership is not very customer friendly, (depending who you consult) and can take excessive time for repairs.

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