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Courtesy NissanThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a warranty, decided I didnt want it any longer. Finance manager lied and said hed send the paper work to cancel to my email. It was never sent. Went to the dealership and he advised he forgot and tried to question me. He then filled out the paper and nothing has been done since. It has not been cancelled and my finance amount has not been updated with Nissan motor acceptance. I need the balance updated asap.Business Response
Date: 01/09/2025
Dear Ms. ******************* style="font-size: 0.875rem;">Thank you for bringing this matter to my attention. I appreciate you sharing your concerns regarding the cancellation of your warranty and the associated financing updates. I want to apologize for any inconvenience or frustration this situation has caused you.
I am personally looking into this issue and have already begun the investigation. My goal is to have more information for you by the end of business day tomorrow. However, due to the current snow conditions in ******, there might be slight delays. Rest assured, we will make every effort to complete our review as quickly as possible and will provide you with an update no later than Monday the 13th.
We value your time and patience. Please feel free to reach out to me directly at ********************************* if you have any additional questions or concerns in the meantime. Thank you again for giving us the opportunity to make this right.
Sincerely,
Apollo *****
General Manager
Courtesy NissanBusiness Response
Date: 01/13/2025
Dear Ms. ****************************** style="font-size: 0.875rem;">hope youre doing well. I wanted to provide an update regarding your warranty and contract cancellations:
The Ally Auto VSC and TW contracts were canceled, and those refunds were sent directly to **** on December 16, 2024.
The *** contract was somehow missed but we back dated it and requested to cancel the *** contract, which can take up to 30 days to finalize. Once the cancellation is processed, a $1,500 refund will be issued.
We appreciate your patience and apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please feel free to let me know.
Sincerely,
Apollo *****
Executive Manager
Courtesy NissanCustomer Answer
Date: 01/14/2025
I am rejecting this response because: No one contacted me Monday 1/13/25.
I understand the weather but no one has contacted me yet. I just want the refund for the warranty and a confirmation.
Business Response
Date: 01/14/2025
Dear Ms. ************************** youre doing well. I wanted to provide an update regarding your warranty and contract cancellations:
The Ally Auto VSC and TW contracts were canceled, and those refunds were sent directly to **** on December 16, 2024.
The *** contract was somehow missed but we back dated it and requested to cancel the *** contract, which can take up to 30 days to finalize. Once the cancellation is processed, a $1,500 refund will be issued.
We appreciate your patience and apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please feel free to let me know.
Sincerely,
Apollo *****
Executive Manager
Courtesy NissanCustomer Answer
Date: 01/14/2025
I am rejecting this response because: The Ally and TW contracts were cancelled because I called them directly. The other one was never missed it simply was not done. In any case, because I called soo late on the Ally warranties they advised they werent able to backdate it because it was outside the 60 day window. I was under the impression all would have been taken care of when I came to the dealership to cancel.
Will you backdate that as well?Customer Answer
Date: 01/14/2025
I also contacted Nissan corporate and started a case with them in November.
Case #********
VIN #*****************Business Response
Date: 01/21/2025
Yes, we will backdate that for you.Customer Answer
Date: 01/21/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:08/15/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used 2022 Nissan Sentra from Courtesy Nissan in ********** on 12/09/2023. The vehicle had ****** miles on it. I asked if the original battery was replaced due to the high mileage and I was assured that the car had been through the shop and everything needing to be replaced was including the battery. The only thing left to do was the final detailing. I needed the car that night so I waived the detailing and purchased the car. On 08/13/24. My car would not start. I did not first consider it was a dead battery because I was told it was replaced. A friend thought it must be the battery and helped Jumpstart my car. I drove to the nearest battery shop and the technician confirmed that it was a bad battery and I had to replace it. The next day (08/14/24) I went to Courtesy Nissan in ********** with the battery reciept and asked to speak with a manager. I explained the situation. First I was told the heat could have killed the new battery. I expressed my doubts. I told the manager that I would like to see confirmation the battery was ever replaced, their report showed it was never done. I asked them to refund me since they told me they did replace the battery when they didn't. I was offered 3 oil changes in the place of the refund. I declined. I was told the gm would contact me 08/15/24 to resolve the situation but I have not heard from anyone since despite making multiple calls. I felt since I am a female, they are dismissive and trying to not honor the agreement we had. As a car dealership, I am sure they know a battery lasts usually between ****** to ****** miles. The car was ****** plus miles on it so either they knowingly sold me a car with a battery on it's last legs despite me asking if it was replaced, or the sales person forgot to verify the battery was changed and told me it was. Regardless, they should be held responsible for me having to replace a car battery in months of purchasing the vehicle.Business Response
Date: 08/16/2024
Dear ****************,
My name is *****************, and I am the General Manager at Courtesy Nissan. I want to personally thank you for bringing your concerns to my attention and sincerely apologize for the inconvenience you've experienced.
Regarding the battery you had to replace on 08/13/2024, I understand your frustration. However, since the battery was purchased and installed at another location, we are unable to provide a refund for this expense.
While I regret that we cannot refund you for the battery you purchased elsewhere, I want to ensure that we find a resolution that meets your needs. Therefore, Id like to offer you a choice between three complimentary oil changes at our dealership or covering the cost of your next battery replacement here at Courtesy Nissan.
Please feel free to reach out to me directly at ********************************* so we can finalize these arrangements or discuss any other concerns you may have.
Once again, I apologize for the frustration you've encountered, and I hope this offer helps to restore your confidence in Courtesy Nissan. We value your business and appreciate your understanding.Sincerely,
*****************
General Manager
Courtesy NissanInitial Complaint
Date:10/17/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/16/2023 at ******** in **********, ***** I replaced the battery. The cost was $107.91.On 9/30/2023 at ********* in *******, ***** The following was done to the 2013 Chrysler 200 touring, 1) Complete vehicle inspection $21.99 2) Battery/Starting/Charging Check $32.99 3) Sway Bar Link Kits $330.38 4) Gaskets-Engine $206.39 This is unethical as i have not even made my first car payment it is not due until 10/10/2023.I understand that I will have to buy new things for a used car but not this amount of money before I make a payment. I even took the car back to get checked and the salesman told me that the service department said that everything was fine.Business Response
Date: 10/17/2023
Thes complaint is regarding Courtesy Nissan in the Dallas ***** That dealership was sold to ********************* a week after he bought the car in August. The ***************** Automotive Group does not have any dealerships in the Dallas *****Business Response
Date: 11/29/2023
Hello
We are willing to help. Please contact myself or ********************* at Courtesy Nissan.
We sell many of our cars as-is but batteries shouldn't be one of the items you should be needing to replace. If you can bring the repair bill, either one of us can help you out.
Initial Complaint
Date:09/18/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Nissan Kicks 2020 from this dealership, and as shown they charged $2800 for a service contract (warranty) which was never provided.The car has no warranty now despite the fact I paid for it and I'm asking to pay me back the $2800 I paid for. They took that money and they should refund it as well.Business Response
Date: 09/18/2023
Hello,
As we have responded to your email already, even though we want to help you, we can't - the ownership of Courtesy Nissan has changed and we are no longer able to help you cancel your extended warranty or find your refund.
Please reach out to Tianicqua Hampton at ************. She was the controller for the dealership and is still with Group 1 Automotive. The number is **************.
She will be able to help you cancel your warranty and track down your cancellation.
Customer Answer
Date: 09/27/2023
I have reviewed the business response and accept this resolution.
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