Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Start date 2019: Novemberish 48 payments of $203.00 BUT WAIT...I call and was told I graduated. BUT WAIT! I get a call that I still owe creditors money for 9 months. After auditing I owed 3 payments. I still have not received any letter of payoff on any loans.Committed to 48 payments These loans are now on my credit report as late payments and have ended up hurting my report, not helping. There is no reason with direct monthly withdrawals that there should any late charges.I should not be held responsible for their inability to audit their accounts promptly I have occasionally managed to speak to management directly but it doesn't seem to ***********

  

  Business Response

  Date: 07/10/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  On December 31, 2019, you enrolled with First Choice Credit Management,and on December 19, 2020, DebtBlue acquired the account and continued the active settlements as well as settle the remaining accounts. During the estimated 48-month program, clients make the independent decision not to make payments to the creditor provides the opportunity to settle the account. Per page 3 of the enrollment agreement, under Impact of Credit Rating and Risk of Creditor Action states, Client understands that nonpayment of minimum monthly payments will result in creditors reporting delinquencies to the credit bureaus, which will have a negative impact on Clients credit scores.  
  Our records show graduation occurred on May 8, 2025. Overall,DebtBlue successfully settled your enrolled accounts at an average of 48% which is less than the 50% industry average. When a settlement is completed, the creditor will send the consumer a paid in full letter. We are currently reaching out to the creditors on your behalf to assist with receiving the documentation.On the call with the Client Success Supervisor, proof of payment as well as an account summary was provided.
  Ensuring your satisfaction and restoring your confidence in our service is our top priority. We will continue to provide updates regarding the documentation. We value the opportunity to resolve this matter for you.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to finally cancel with them and receive a refund due to them never being able to actually consolidate with one of my credit cards. I ended up consolidating with them myself and asked for my payments back. They proceeded to say they kept the entire amount due to legal fees which I never signed up for and the man on the phone said well its been two years of course its gone. I was told my money was put into a savings account until they were able to consolidate and then the payments would be moved to them. The man on the phone also tried saying I only made one payment which is entirely untrue. Where did all of my money I send go if nothing was consolidated and was supposed to be put into savings?

  

  Business Response

  Date: 07/03/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  Since enrollment, two deposits were made to the dedicated account on May 23, 2023, and July 5, 2023. Since then, our Client Success Team has made several efforts to reach out and encourage your continued engagement in the program. Unfortunately, without consistent deposits into the dedicated account, we are unable to negotiate on the enrolled account.
  As the Client Success Manager explained during the call on July 2, 2025, all fees collected were from the third party dedicated account and legal plan. These fees were agreed upon during enrollment, as outlined in the signed agreement the manager shared with you and is also detailed in the attached verification call transcript.
  While we are sorry to have lost you as a client, we wish you continued success on your journey to financial freedom.  Should you have any additional questions or concerns, please do not hesitate to reach out to our Client Success Team at ************ or (********************************************************). 

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreement with debt blue to settle three of my credit cards. They settled with Lowes, ****** and ************ *********** was settled for $5401 that amount was paid by myself through debt blue now *********** is suing me for $6491 because they are saying That that was not the agreement with debt blue. I have been calling debt blue for three months trying to get the agreement between capital and debt blue. No one at the blue is able to provide this documentation to me. I Have Court, July 16th *********** is saying that because the $178 that wasleft between what they said, they agreed with that blue and what that blue said that they agreed with One was not paid. They are now suing me for the remaining balance again. I had an agreement with debt blue for $5401 which they said they settled with *********** that amount was paid in full. That blue has been unable to provide me the between *********** and that blue showing the amount of $5401

  Customer Answer

  Date: 05/30/2025

  I have additional documents. Ive tried to add them three or four times.

  

  Business Response

  Date: 06/02/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  DebtBlue services your account which was enrolled with ****************** On February 10, 2025, DebtBlue received proof of payment request concerning the settled *********** account. Following this, we promptly contacted the creditor and were notified of a dispute status with Blitz &******. Over the course of March, April and May, DebtBlue diligently pursued updates from Blitz & ****** on behalf of ****************** yet no further information regarding the dispute was provided. Concurrently, the negotiations team furnished documentation for the court proceedings. As of May 30, 2025, a new Power of Attorney was required to enable negotiations to proceed with efforts to resolve the account.
  We are committed to making this right and ensuring that you feel confident in the service we provide. Please expect a call by the end of this week as we continue to provide updates to resolve this as soon as possible.Your financial peace of mind is important to us, and we appreciate the opportunity to assist you.

  Customer Answer

  Date: 06/03/2025

  I am rejecting this response because:   I have asked on numerous occasions for the agreement for the $5401 between the blue and *********** and that blue has failed to provide this document. The proof of payment that you provided is not something that is being disputed by ***********. *********** is stating that The agreement was not for $5401. It was for like 6391 or something like that therefore that $178 was not paid and now theyre requesting the full payment. I paid debt blue for a service And they have failed at providing me the proper documentation for my court proceeding. I expect the original agreement from *********** and that blue for the amount of $5401 yet no one has been able to provide that document.

  

  Business Response

  Date: 06/11/2025

  Please know that we take your concern seriously and are working diligently to resolve this matter for you. The Client Success Manager provided an update stating the account has been escalated to upper management and ****************** We will continue to contact you with the latest development.

  Customer Answer

  Date: 06/12/2025

  I am rejecting this response because:   Nothing has been resolved my resolution to the situation would be as follows that provides the original agreement between *********** and the blue for the amount of $5401 which was paid in. As that blue is in breach of contract as I paid them for a service I have held my end of the contract they did not. My resolution is also that debt blue pays the remaining balance or makes an agreement with *********** end up blue pay that agreement Amount. Debt blue should also Assure that *********** will take this off of my credit report

  Customer Answer

  Date: 06/20/2025

  I have not heard anything from debt blue and they have had five months to produce the agreement between *********** and debt blue for $5401. Ive also not heard anything else from debt blue on my resolution.

  Customer Answer

  Date: 06/25/2025

  I still have not heard anything from debt blue I would like a response. This is exactly what Ive been going through for the last seven months a lot of empty promises.

  

  Business Response

  Date: 06/27/2025

  We appreciate your patience as we make every effort to address your concern.  The Client Success Manager is currently attempting to reach you to finalize a resolution. Please contact us at ************ at your earliest convenience so that we can provide you with an update.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called end of February 2025 and was told my final payoff amount was $520. I paid it. Then they did a final audit and I was told I still owed $34.11. So I made that final payment on 3/4/25 which reflects in my bank statement and in my debt Blue acct. I was then told it could take a few weeks to finalize and pay my accounts off and I would be sent graduation papers. Never heard anything for 5 weeks. Then I called to follow up and was told they werent sure why my accounts werent paid off but the money was there and it would get done. I kept seeing my balance in there but them not paying off my accounts. Meanwhile they keep deducting the $39.95 legal fee so my balance keeps going down so it looks like Im short for my final payoff. I called again and was reassured that they would make sure all the money was there to payoff my accounts because it was there in 3/4 but there finance department was behind and that it would get paid off. I then called again on 4/25 and asked to talk to a supervisor cause its starting to get ridiculous. Its been almost 8 weeks since I made my final payment. I was told the supervisor would call me back in 24 hrs . No call. I called them on Tuesday 4/29 and talked to a supervisor. I was told I needed to pay $150. That is was a miscalculation. I get people make mistakes but not one person over the last 8 weeks (at least 6 different people) ever said I needed to pay more and now I racked up additional $80 in legal fees that accrued because I was waiting on them to pay my accounts. Then I was told that I paid the last $34.11 in April when I actually paid it in 3/4 and have proof of it in my bank account and it shows it cleared on 3/3 in DebtBlue but supervisor says it shows April. I should not have to pay the last 2 months of legal fees since DebtBlue blue made the mistake and then never notified me of the mistake. I called several times someone should have caught the mistake 8 weeks ago before I racked up $80 in the legal fees.

  

  Business Response

  Date: 05/02/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  The Client Success Manager contacted May 1, 2025, to inform you that the final payments for your last two accounts will be processed next week. The last two charges of $39.95 will be reimbursed to the dedicated account. Upon completion of the graduation audit, the remaining funds will be refunded via check. Furthermore, the final performance fee of $88.76 has been waived.
  We are committed to making this right and ensuring you feel confident in the service we provide. If there is anything else we can do to support you, please dont hesitate to contact Client Success at ************ or ******************************* ************** peace of mind is important to us, and we appreciate the opportunity to assist you.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account Monday 4/21 and was assured I'd get a phone call within 24 hours to let me know what my refund was. I've not gotten any phone calls as yet and every time I call them, they answer the phone, I tell them my name, then they put me on hold for upwards to 30 minutes hehe I try again. No one is answering my questions and I need this dealt with immediately.

  

  Business Response

  Date: 04/30/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  We apologize for the delay in contact regarding the cancellation. On April 25, 2025, a client Success supervisor called and left a voicemail, email and text. A Client Success supervisor called again on April 29, 2025, to explain how the funds from the last deposit were distributed.
  On April 15, 2025, a deposit was made into the dedicated account,and all future deposits were stopped at the time of cancellation. Before the cancellation process could be completed, payments were made towards your settlements with Credit One and One Main. Once the cancellation process was completed, all settlements were voided, and the remaining performance fee of $139.94 was ******** this time, we are showing a refund of $72.15 that will be mailed out on April 30, 2025.
  While we are sorry to have lost you as a client, we wish you continued success on your journey to financial freedom.  Should you have any additional questions or concerns, please do not hesitate to reach out to our Client Success Team at ************ or ********************************************************. 

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would not be charged fees for canceling. I understand that debt blue or ******************** or counsel law group (three companies in one if that doesnt tell you anything is going to refute that their fees arent cancelation fees and that they are performance fees however that is not the case at all and Im demanding the balance of my escrow account be refunded to me. Unfortunately I cant see what that balance is because I conveniently dont have access. Additionally the new debt company I am using informed me that they are legally obligated to return that money to me and the company took over those accounts before any additional payments were made making me think those accounts were not settled and I will be paying the creditor twice. They will have to provide the contract as its larger than 5mb

  

  Business Response

  Date: 04/22/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced. After thoroughly reviewing your account and several contact attempts made by our Client Success Manager, the following information has been gathered.
  On May 14, 2024, you enrolled in a debt settlement program with ***************** in which you were notified that DebtBlue would service your account during the program.
  According to the Telemarketing Sales Rule, performance fees for a debt relief services may be taken once the company has renegotiated,settled, reduced or otherwise changed the terms of the debt, the client has agreed to the settlement agreement, and has made at least one payment to the creditor or debt collector as a result of the agreement negotiated. On July 17, 2024,the settlement offer with Avant was agreed upon by text and the first payment to the creditor from your dedicated account was made on July 26, 2024. On November 18, 2024, the settlement offer with ********* was accepted and the first payment to the creditor was made on November 29, 2024. At the time of cancellation, you still owed $1,046.58 in performance fees regarding these two accounts. This was not charged due to cancelling, but rather the service performed according to your agreement. Please refer to Fees for Service section of your enrollment agreement which was resent to you on April 15, 2025 by the Client Success Manager.
  During a call on March 6, 2025, you notified the Client Success agent of your desire to cancel the program.  The agent informed you that the settlements you had would be voided if you cancelled the program and suggested keeping those accounts in the program to complete payments to the creditor. Although the accounts were settled, by cancelling, you voided the settlements and closed the dedicated account with Global Holding.
  On March 11, 2025, a Client Success Supervisor called to discuss the cancellation of your account. The supervisor left a voicemail stating your account had been cancelled and to reach out should you have any other questions.A cancellation email was sent on March 14, 2025, no other communication from you occurred until April 5, 2025. At the time of cancellation, the account is closed,including the client portal. The Client Success team emailed settlement letters and an account summary on April 7th, and 14th, 2025. You can also access any account statements by contacting the dedicated account server, ****************
  If there is anything else we can do to support you, please dont hesitate to reach out to the Client Success team at ****************************** or call ************. Your financial peace of mind is important to us, and we appreciate the opportunity to assist you.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter in the mail from *************************** stating I was pre-approved for a loan of $21,000. When I went to the website, I filled out the form. I received a phonecall from a gentleman that was supposed to be from ***************************. However, by the end of everything I had actually signed up for a "debt consolidation" program that did not infact include any sort of loan. I'm an older woman, and I have trouble understanding these things. After I consulted with my family, it was fully explained to me and I realized that not only was this not the company that I was told it was going to be, but I was essentially tricked into a program instead of an actual loan. I was trying to pay off credit card debt. I called to cancel and the man "*****" told me that he would have to figure out a day to call me back and that he would "check his calendar" which I find crazy because he had called me multiple times today, but now all of a sudden when I'm asking to cancel he is telling me he needs to "find time". After going back through the paperwork, I realized that there was actually a "cancelation" form. Which I also found this to be crazy, because why wouldn't he just tell me that I can use this form to cancel? I have heard many horror stories about this company. So, I'm making this complaint to ensure that my account is canceled in a timely fashion, and that I'm not put through some run around.

  

  Business Response

  Date: 04/04/2025

  Thank you for the opportunity to address your concerns, we understand the frustration and inconvenience you have experienced. We want to assure you that your experience matters to us. On April 2, 2025, the Client Success Manager contacted you to inform you that the account has been cancelled, and a confirmation email was subsequently sent.
  The transcript of the verification call which confirms the information the agent shared during enrollment, was provided. During this call you validated that you signed up for debt resolution with DebtBlue and all aspects of the program. DebtBlue takes pride in providing full transparency regarding how our program operates.
  While we are sorry to have lost you as a client, we wish you continued success on your journey to financial freedom.  Should you have any additional questions or concerns, please do not hesitate to reach out to our Client Success Team at ************ or ********************************************************. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially contacted and signed up with debt blue on 3/7/25. After more discussion and deciding it wasn't the right choice at this time, I contacted them again on 3/8/25 to cancel. I was told I needed to call back on Monday 3/10. I called Monday and the process was purportedly started and I was told I would receive a call from a supervisor to finish the process within 24/48 hrs. I didn't receive a call so I called back Wednesday 3/12. I was told I would receive a call that day and again, no call. I called today, 3/13 and was told yet again that I needed to wait for a call. It feels like they're just dragging things out waiting until the first payment date (3/14) to pass and just tell us we're out of luck and can't cancel now. It all seems very sketchy and shady.

  

  Business Response

  Date: 03/14/2025

  Thank you for the opportunity to address your concerns, we apologize for the frustration and inconvenience you have experienced. Your request for cancellation was received on March 10 *****. On that same day, your payments were paused to avoid any potential drafts. A supervisor contacted you on March 14, 2025 to verify cancellation followed by a confirmation email. While we are sorry to have lost you as a client, we wish you continued success on your journey to financial freedom.  Should you have any additional questions or concerns, please do not hesitate to reach out to our Client Success Team at ************ or ********************************************************. 

  Customer Answer

  Date: 03/14/2025

  I have reviewed the business response and accept this resolution

  Yes, finally a supervisor called and literally took 5 minutes to cancel. It's just a shame it took calling this company to cancel everyday, and a complaint filed here before their "supervisor" finally calls to cancel. I don't understand how this company has an A+ rating when they have so many shady business practices. 

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is that they took my money, destroyed my credit, did not pay creditors, did not explain 10000$ in charges, and said that they were were paying and negotiating - meanwhile I have all of these charge offs on my credit report that I am literally paying them to pay my accounts! They were dishonest about what they were going to do with my accounts and money.

  

  Business Response

  Date: 03/18/2025

  We truly appreciate you reaching out and sharing your concerns. At DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  A Client Success Supervisor provided details concerning your funds including settled accounts, remaining enrolled accounts and addressed inquiries pertaining to your credit report. Additionally, login credentials for the client portal were provided, offering a user-friendly interface for monitoring your transactions and settlements. Should you encounter any difficulties accessing the portal, please do not hesitate to contact us for assistance.
  We are committed to ensuring that you feel confident in the service we provide. If there is anything else we can do to support you, please dont hesitate to reach out at ************ or *********************************** financial peace of mind is important to us, and we appreciate the opportunity to assist you.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/25/25 $185.63 biweekly Debt Consolidation The disputed is I been with the company for 2yrs 5mos I called the company because I wanted to take my payment off Auto Pay and the representative told me I cant do that. So I told the representative to have a supervisor called me.The supervisor called me on Monday which was 3/3/25 but I couldnt answer because I was at work. I called back when it was my break and asked if someone can call me after 6pm. I didnt receive a call back so on 3/6/25 I received an email saying my account was canceled so I reached out to them on 03/07/25 to see what I can do they stated that I will have to started the program over.Put you in mind I never missed a payment so whats the reason they canceled my account without talking to me saying it was on the recorded telephone.The representative took it upon herself to cancel my account without my consent. Only had 4 more accounts to settle so if I wanted to cancel the program I would have been done it why would I wait until I only have 4 more accounts to go so Im very unhappy with my situation after I spent all that money and my all my accounts is not settled thats pointless to me!

  

  Business Response

  Date: 03/14/2025

  We truly appreciate you reaching out and sharing your *********** DebtBlue, we understand that financial challenges can be stressful, and we want to assure you that your experience matters to us. Our goal is always to provide the best possible support and guidance, and I regret any frustration or inconvenience you may have faced.
  We have reviewed the call dated February 26, 2025, during which you expressed a desire to cancel the program. Following a call from a Client Success Supervisor on March 3, 2025, a message was left confirming our commitment to process your cancellation request. We understand that this has caused some frustration as you had active settlements. We would like to help resolve this matter by having a member of our reengagement team reach out during the requested time this evening to discuss reinstating your program.
  We are committed to making this right and ensuring that you feel confident in the service we provide. If there is anything else we can do to support you, please dont hesitate to contact our Client Success team at ************ or ******************************* ************** peace of mind is important to us, and we appreciate the opportunity to assist you.