Reviews

This profile includes reviews for RealPage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RealPage, Inc. has 13 locations, listed below.

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  RealPage, Inc.

  2201 Lakeside Blvd Richardson, TX 75082-4305

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  OpsTechnology

  360 3rd St STE 450 San Francisco, CA 94107

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  Active Building

  2201 Lakeside Blvd Richardson, TX 75082

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  Level One LLC

  53 General Warren Blvd Malvern, PA 19355

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  Velocity, Inc.

  200 Airport Dr W Sebastian, FL 32958

Review Details

• Review fromKurt R

  Date: 07/02/2025

  This place is an absolute scam. Need it tomorrow, $100, need it in 3 days, $50...Please insert your credit card information...That will be an additional $10 to run against a credit card even though this is the ONLY AVAILABLE OPTION for payment

  RealPage, Inc.

  Date: 07/08/2025

  Thank you for sharing your feedback. I understand how frustrating unexpected fees can feel, and Id like to clarify a few things to help. ************ offers a free payment option that is presented to each user. Additionally, expedited (rush) services are offered for those needing quicker turnaround times, but we also provide standard processing options at no charge for those not requiring urgent delivery. If documents are needed sooner than the standard timeline, the request requires prioritization over other orders in progress. Rush fees cover the additional resources needed to accommodate these urgent requests. While we strive to meet every deadline, our goal remains to ensure accuracy and compliance in all documentation.

• Review fromWayne C

  Date: 06/11/2025

  This is a money grabbing scam. I reluctantly paid the fee of 159 dollars, and they gave me a delivery date of the documents which is the day AFTER the scheduled closing. They offered to expedite the documents 1 day for another 100 dollars. This company needs to be shut down. I did report them to the ************************* and to Senator ******** office.

  RealPage, Inc.

  Date: 06/13/2025

  We understand how frustrating unexpected fees and delays can be, especially when dealing with time-sensitive loan closings. Standard document processing is available without additional rush fees, as the processing times are set by the condo association to ensure all documents are completed accurately. This careful review helps prevent errors that could adversely affect your closing. If documents are needed sooner than the standard timeline, the request requires prioritization over other orders in progress. Rush fees cover the additional resources needed to accommodate these urgent requests. While we strive to meet every deadline, our goal remains ensuring accuracy and compliance in all documentation. We appreciate you sharing your experience, and we're always open to feedback that helps improve transparency and efficiency in the process.

• Review fromRiva R

  Date: 06/08/2025

  I am experiencing the same concerns that many others have raised regarding this companys practices. Specifically, they are charging an excessive amount for HOA documents related to the sale of a property$716.95 for the documents and an additional $300 transfer fee, totaling $1,016.95. Moreover, they require payment upfront rather than at settlement, which is highly unusual and burdensome.These charges are unreasonably high, and I believe regulatory oversight is needed to address potential overcharging. Additionally, the company advertises an A+ rating with the Better Business Bureau (BBB), which is difficult to reconcile given the volume and nature of complaints from customers.

  RealPage, Inc.

  Date: 06/10/2025

  Hi ****, Thank you for reaching out and sharing your concerns. We understand that HOA-related fees can feel burdensome, especially during the home-selling process. Our pricing structure is carefully reviewed to ensure compliance with industry standards and applicable regulations. The document preparation and transfer fees reflect the administrative costs associated with processing and maintaining property records, which support a smooth transaction for all parties involved. Regarding the payment structure, requiring upfront payment helps streamline the closing process and ensure timely access to required documentation. While we recognize that this differs from some other practices, it is designed to prevent delays and provide transparency. We value customer feedback and continuously assess our processes to align with best practices while maintaining compliance. One final point of clarification is the HomeWiseDocs fees amounted to less than $50 of the $1,000 total order. If there is anything further, we can clarify or address, please let us knowwe appreciate the opportunity to be part of this conversation.

• Review fromSam S.

  Date: 06/03/2025

  Awful customer service and horrible business practices. 2 years ago I lived in an apartment which used this company for insurance without the need for me to create an account. 2 years later, I receive an email about auto renewal. My account was not found and no records of any of my information, including the email address they sent the auto renewal email to. 2 days later they charged me without any sort of approval. Contacting customer support is a nightmare with horrible hours, overseas call centers, and long wait times (30 mins on a Monday evening). This company was happy to charge me for 2 years of renters insurance at a place I no longer lived, but doesn't have the capability of checking if I still live there, nor able to maintain and retain accurate records (unless it's a payment option). This company is truly disgusting. DO NOT BUY THEIR SERVICES EVER.

• Review fromDerek l

  Date: 05/20/2025

  I ordered condo docd and canceled the order about 1 hour later because the customer was on there death bed!! The mangemanent co refunded me the money but Home wise did not because of there technology fee i was told!!! They are trying to milk every last dollar even from a dying client!!!

  RealPage, Inc.

  Date: 05/21/2025

  We sincerely apologize for the inconvenience you've experienced. Your satisfaction is very important to us and we will be reaching out shortly to discuss how we can resolve this issue to your satisfaction. Thank you for your patience and for allowing us to work toward a solution.

• Review fromDemitriy S

  Date: 11/11/2024

  Requested HOA documents on a Saturday night, but the buyer cancelled, so I cancelled the document request first thing Monday morning. Despite no documents being processed or provided, they still charged me $60. Its been over two weeks with no refund, and when I followed up, I was told they've issued a refund and advised me to dispute it with my bank. Unethical practicecharging for a service when nothing was never done/delivered. Avoid if possible.

• Review fromRaul P

  Date: 09/03/2024

  $147 convenience fee is criminal. Also very deceptive on how you are charged it when you have multiple roommates. Is not clear that you are being charged the fee until you get emailed receipt. 30min on hold and 30min of stonewalling. Classic racket

• Review fromRandy S

  Date: 08/14/2024

  Horrible service that monthly payment does nothing for this so called credit reporting company. They literally do nothing except the first initial report. I called so many times and even filed many complaints with them and experian. After multiple calls and complaints to them directly they blaimed it on experian and other credit bureaus....but in turn they NEVER report anything and even after filing grievences it never reported monthly payment on my rent and did absoluetly nothing like other rent reporting agencies. I had them for about 9-12 month period and I called about 6 times for the same run around lies. This is officially a scam. Not the most expensive buy a waste of time and energy.

• Review fromMarcus K

  Date: 08/13/2024

  $27.12 convenience fee!!!! WTF!This is absolutely disgusting! I will NEVER use it again. I will only pay my apartment rent via money order now! Times are hard and companies like this disgusting company IS the problem!

• Review fromAlexis F

  Date: 07/11/2024

  This company is criminal inside and out. Charging $690 for HOA documents I can get myself simply by going to my HOA. But because my HOA is contracted with these crooks, I didn't have choice. Every time I tried to go around them, I kept getting shoved back into paying this fee. Then, the audacity to charge a $9.95 "convenience fee"? For who's convenience????? My confirmation number is Z76PYNXCD so my review is solidified. This company is the reason people don't want to sell homes and why trust doesn't exist. They take advantage simply because they can. Horrible experience.