Complaints
Customer Complaints Summary
- 369 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************************. I do not have a contract with Lockhart, ********************************************** They did not provide me with the original contract as requested.
Business Response
Date: 01/28/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Lockhart Morris and Montgomery, **** I do not have a contract with Lockhart Morris and Montgomery, **** They have not provided me with the original contract as I requested.Business Response
Date: 01/24/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge of this account with them and i am not liable for this debt with LOCKHART *********************************************** and i still havent received the original contract as requestedCustomer Answer
Date: 01/16/2025
I called the company and they claimed to email meBusiness Response
Date: 01/17/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Customer Answer
Date: 01/17/2025
I am rejecting this response because: This was no helpBusiness Response
Date: 01/17/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with **********. I don't have a contract with Lockhart ********************************************** In July 2019, ********** misled me into believing that enrolling in its for-profit training school with a false hope of employment. After the training, they said you're not qualified to work for us. ********** agreed a settlement in a lawsuit that alleges the company misled thousands of trainees into believing in enrolling into its for-profit training school would guarantee employment. After five years, I see collection records on my credit report . I will attach some documents .Thank you ********Business Response
Date: 01/14/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,This company keeps calling me from different numbers, leaving inconsistent messages with no details. I have received zero paperwork from this company, and they are harassing me. I want them to stop contacting me. Please help me with this issue. Thank you very muchBusiness Response
Date: 01/10/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Lockhart ********************************************** I do not have a contract with Lockhart ********************************************** They did not provide me with the original contract as I requested.Customer Answer
Date: 01/10/2025
Attached is the document requestedBusiness Response
Date: 01/10/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Customer Answer
Date: 01/11/2025
I have reviewed the business response and accept this resolution. All reporting to credit must be removed immediatelyInitial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Creating false debts in order to initiate collection actions based on fraudulent information.Business Response
Date: 01/09/2025
To better assist you, we kindly request additional information to help us locate your account in our system. Please provide one or more of the following information:
A file number associated with your account
The last four digits of your Social Security Number
Without this information, we are unable to locate your account or address your concerns effectively. Once we receive the requested details, we will be happy to assist you further.
You are also welcome to contact us at *************.
Customer Answer
Date: 01/10/2025
I am rejecting this response because: You already have information about me. References 17277(499,504,509). You are just playing dumb. I sent the response you requested from me.Business Response
Date: 01/10/2025
To better assist you, we kindly request additional information to help us locate your account in our system. Please provide one or more of the following information:
A file number associated with your account
The last four digits of your Social Security Number
Without this information, we are unable to locate your account or address your concerns effectively. Once we receive the requested details, we will be happy to assist you further.
You are also welcome to contact us at *************.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the debt that im accused of by, **************************** do not belong to me. I also do not have a contract with ****************************************************Business Response
Date: 01/09/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account number ******** This debt to be collected by a 3rd party creditor is not my debt due to being incarcerated August 2nd 2018 my release date was June 6th 2024. This debt bought by a 3rd party collector the debt was made April 26th 2024. Under the ***** law my information obtain is not to be sold to a 3rd party debt collector. Section 609 of the Fair Credit Reporting Act (FCRA): states accurate information to be verified under the Fair Credit Reporting Act (FCRA)Business Response
Date: 01/07/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
INSTALL WITHOUT MY ********* i ALREADY HAVE CAMERA AROUND MY HOME AND ALSO DOORBELL RING MY 17 YEAR DAUGHTER WAS HOME MY EXHUSBAND ALSO WAS AT MY HOME I WAS AT WORK. HE TOLD MY EXHUSBAND IT WAS A DRAWING FROM ***** .FOR FREE INSTALLING. WHEN I GOT HOME THE GUY FROM THE COMPANY WAS AT MY HOME TOLD HIM I DID NOT NEED IT .THE GUY HAD TAKE ONE OF MY CAMERA DOWN PUT THEIR UP TAKE MY PAD OFF MY WALL PUT THEIR UP THEY DID NO WIRING TO MY HOME BECAUSE MY HOME WAS ALREADY SETUP........HE SAID I CAN CALL THE COMANY I DID THEY GAVE ME THE RUN AROUND. WHEN I TALK TO ANOTHER PERSON THEY SAID I HAD THREE DAYS I CALL THE DAY ....... GAVE ME A HARD TIME .......I HAD GOOD CREDIT 720 SCORE PLEASE HELP ME....THEY HAVE DID THIS TO OTHER THEY DID TO BE STOP...THEY ALSO GUARDIAN PROTECTION TERMINATION AGREEMENTWITH THE COMANY.Business Response
Date: 01/07/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.
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