Complaints
Customer Complaints Summary
- 369 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************************* I do not have a contract with the collection agency attempting to collect and reporting this to the credit bureau. I requested verification from Lockhart ********************************************* by mail on 10/04/2024. Failure to provide strict proof of documentation of contractual relationship between Lockhart *********************************************, and myself, ****** *******, makes this debt invalid, therefore, I demand all attempts to collect and or contact desist. Furthermore derogatory comments concerning this matter are harming my credit profile, therefore, I demand them to be removed. Account numbers are ******* and *******.
Business Response
Date: 02/14/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Customer Answer
Date: 02/14/2025
Thank you for sending my complaint to the business concerning the validity of **** as well as the established contractual relationship between Lockhart Morris & Montgomery and myself, ****** *******. As an update on information for everyone involved: On January 7, 2025, the ************************************ finalized a rule that prohibits medical **** from appearing on consumer credit reports. Im sure everyone involved is aware of these new federal regulations, however I wanted to include this information also for the validity of the removal of these accounts as well as derogatory comments from my credit profile. I hope to find the proper resolution to this issue without the exertion of useful time and resources on everyones part. Thank you.
Customer Answer
Date: 02/24/2025
I am rejecting this response because: I have disputed this matter on every level, therefore, no other disputes need be made on my behalf. I have included prior validation requests as well as a memo on federal regulation. I demand Lockhart, Morris & Montgomery to delete it's trade line and cease any and all collection attempts.Business Response
Date: 03/03/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Customer Answer
Date: 03/03/2025
I am rejecting this response because: There is no need to file any more disputes at this time. As a result of our communications and disclosure of information thus far, Lockhart Morris & Montgomery has responded by closing out collection accounts on record. These acts are unsatisfactory in the pursuit of an ultimate resolution due to the fact that although these accounts are now closed, they are still appearing on my credit report. The presence of these collections, which are in fact alledged medical **** from a medical provider, results in prejudice from creditors to myself, the consumer, in decision making regarding credit lines as well as the approval process. According to Federal Law, as of January 7, 2025, these practices of coercion to pay by reporting medical **** to credit bureaus are no longer allowed nor tolerated. Although the collection accounts on file with ******************************************* & Montgomery have been closed, they are still harming my credit profile as well as my livelihood by their presence in my credit reports. At this time, I am requesting Lockhart Morris & Montgomery to delete it's tradeline in regards to these two collection accounts. The removal of these collections, which apparently originated from a medical provider is the only resolution that will properly satisfy this matter. Please remove these collections from my credit reports. Thank you in advance for for your help in resolving this issue.Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************** sold my personal information to *************************** for $17,568 and now this company is trying to EXTORT ME out of money, when this Account has already been Credited with an Security Interest from the Trust Account. This company *************************** doesn't have any Contract Agreement with Me. This company can't Prove or Provide ANY DOCUMENTS showing ANY Accounting records of CERTIFIED Authentication, ******************************** transfer REAL MONETARY VALUE into ******** ******* Bank Account. But ************************** SOLD THEM MY PERSONAL INFORMATION Without my Consent and Now they're trying to COLLECT money they can't Prove I owe them. They Refused to stop Harassing me and Damaging my Consumer report.Business Response
Date: 02/19/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ****************************************************** 156753XX - $1,517 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 02/14/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with the debt with *****************. I do not have a contract with the collection agency ***************************************************** They did not provide me with the original contract as I requested.Business Response
Date: 02/14/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:02/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A derogatory account from ******************************************* and Montgomery appeared on my credit report in October of 2022. Shortly after I wrote a letter asking them to verify the debt as I do not know what it is for. To this day I have received any communication from them. Kindly remove the account from my Experian credit report.Business Response
Date: 02/14/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we have closed and returned the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Customer Answer
Date: 02/14/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:02/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company did not send me a paper copy of what owed no information do not know why lock **** is on my credit reportBusiness Response
Date: 02/03/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CRST THE TRANSPORTATION SOLUTION. I do not have a contract with LOCKHART **************************** they did not provide me with the original contract as requested.Business Response
Date: 02/03/2025
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debit with INDEPENDENT EMERGENCY PHYSICIA. I do not have a contract with Lockhart, Morris & Montgomery, Inc. they did not provide me with the original contract as requested.Business Response
Date: 01/31/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with LOCKHART ******************************* I do not have a contract with this agency and they did not provide me with the original contract as requestedBusiness Response
Date: 01/28/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Lockhart Morris and Montgomery. I do not have a contract with Lockhart Morris and Montgomery. They did not provide me with the original contract as requestedBusiness Response
Date: 01/28/2025
Lockhart,Morris & Montgomery *** is a debt collector.
Should the consumer wish to file a dispute with our agency they may do so by emailing ****************************
Given the public nature of BBB complaint responses, we will not disclose account details in this forum,however, if the consumer wishes to file a complaint with the ************************************, they may do so at **********************************************************
If the consumer requires additional assistance, they are urged to contact our Chief Compliance Officer, ******* ****, at ************.
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