Complaints

This profile includes complaints for United Automobile Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United Automobile Insurance Company

  3101 E President George Bush Hwy Ste 250 Richardson, TX 75082-3548

• 

  United Automobile Insurance Company

  PO Box 793747 Whiteface, TX 79379

• 

  United Automobile Insurance Company

  PO Box 694120 Miami, FL 33269-1120

• 

  United Automobile Insurance Company

  PO Box 815009 Dallas, TX 75381-5009

• 

  United Automobile Insurance Company

  13612 Midway Rd Ste 500 Dallas, TX 75244-4353

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a stolen vehicle claim with United Automobile Insurance 3 months ago. I or my bank lien holder has had little to no communication from this company throughout process. I have had to do their jobs in calling the place where my car was found & held to see when they can get the claim going. When you try to call you wait close to an hour just to have the operator route your call to the adjuster who is also not picking up any of your calls or returning any messages. *********************** is my assigned adjuster on my claim. The adjusters and customer service agents are extremely rude, unprofessional, and vague in providing any information on my claim. Gives me the run around with no details as to what's taking place with my claim. When trying to reach a supervisor there is no returned calls. Not only have I lost my mobility but also work and money to make a means for my son and I. I am completely disgusted with how this company treats their paying customers in a time of such despair. I have filed a complaint with the insurance commission and possibly filing suit in hopes of getting my claim finally resolved so this nightmare of dealing with this company can end.

  Business Response

  Date: 02/14/2023

  
  February 14, 2023
  
  
  Re:
  BBB Case#:91712319
  Claim #:0100321695
  Policy #: UAD 93388501
  Insured: ***********************
  Loss Date: 11/25/2022
  Complainant: ***********************
  
  
  To Whom It May ******************** are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  ************** reported this loss to us on November 25, 2022. To conclude the theft investigation, we would need a fully executed theft Affidavit, the theft police report, and the keys to the car. On November 28, 2022, we received the fully executed theft Affidavit. On January 9, 2023, the theft police report arrived.
  
  On February 2, 2023, we were able to confirm the keys were sent to us, by **************. We presented the total loss settlement offer that same day. ************** signed and returned the settlement documents. On February 6, 2023, we received the letter of guarantee from the lien holder. On that same day, we issued the Comprehensive settlement draft in the amount of $3,464.11.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  ********************
  
  
  
  
  
  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 11 2022 I was involved in a car accident and filed a claim right away in order to try to get my vehicle that I used to commute to work fixed due to it being damaged and not functional and it's been now almost two months from the accident and nobody has contacted me about fixing the vehicle and y try to contact the insurance and the adjuster *************************** never answer my calls neither returns them after leaving a message and I'm to the point where I'm missing days of work due to me vehicle being damaged

  Business Response

  Date: 02/08/2023

  
  February 8, 2023
  
  
  Re:
  BBB Case#:917117072
  Claim #:0100323369
  Policy #: *** ******
  Insured: ******************************
  Loss Date: 12/11/2022
  Complainant: ******************************
  
  
  To Whom It May ******************** are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  Our records confirm the estimate was written to repair all visible damage to the complainant's car that is related to this loss. We have issued the collision payment, less the complainant's $1,000 deductible.
  
  It is our duty to indemnify. As is industry standard procedure, the vehicle owner selects the repair shop. The representatives at the shop conduct the repair off the insurance company's estimate. In adhering to our duty to indemnify, if/when additional related damage is found during the repair, the shop representatives simply call us (or access our online claims portal) for a supplemental estimate.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  ********************
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* - Property damagePerson in contact from the company: ****** *********************** Claim Number: ********** Date of Loss: August 26, 2022 I had a person hit me on 12/26/2022. They have United *********** Insurance. After 3 months, they sent out a check for $2000, and the damaged of the vehicle was $4000.00. They didn't even send out an adjuster. They paid only based on the superficial damage to the vehicle. After the check was mailed out. they refuse to return any calls or emails after one month. I wasn't someone to actually appraise the damage, asking for a breakdown of what they paid and the difference of the damages.

  Business Response

  Date: 12/20/2022

  
  December 20, 2022
  
  Re:
  BBB Case#:91702841
  Claim #:0100311443
  Policy #: UAD 92155701
  Insured: *************************************
  Loss Date: 08/26/2022
  Complainant: *************************
  
  
  To Whom It May ******************** are in receipt of the above complaint forwarded by your office. Thank you for bringing the complainant's concerns to our attention.
  
  It is our duty to indemnify. As is industry standard procedure, the vehicle owner selects the repair shop. The representatives at the shop conduct the repair off the insurance company's estimate. In adhering to our duty to indemnify, if/when additional related damage is found during the repair, the shop representatives simply call us (or access our online claims portal) for a supplemental estimate.
  
  On November 30, 2022, ****************** called our adjuster to inform that a supplement was needed. We reiterated the industry standard supplemental estimate process as stated above but reached out to the shop to see if a supplement was warranted. The shop representative was not in need of a supplemental estimate at that time. In fact, it was not until December 19, 2022, that a representative of the shop chosen by the complainant requested a supplemental estimate. Our appraiser has been in contact with the shop who will send documents supporting the previously hidden damage related to the above loss. Once received, the supplemental estimate will be written.
  
  We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  United Automobile Insurance Company
  ********************
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Client or customer of this insurance company hit my truck in the back in a Walmart parking lot whiles my wife was at work at the Walmart. She respectfully left her information on the windshield to be contacted.
  We contacted the lady and she directed us to call her insurance. United Auto Insurance directed us to take the truck to their assigned body shop for estimate of the damage. The estimate has already been sent to their office to get my GMC Yukon truck repaired. The incident happened in the first week of September 2022. They have not responded to my calls since then. My truck is still not fixed up to date and they are not returning my calls.
  CLAIM NUMBER: XXXXXXXXXX
  LOSS DATE: 09/02/2022
  POLICY#: TXY XXXXXXXXX
  
  Ms. Sanchez is my adjuster and contact: XXX XXX XXXX ext: XXXXX

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2022/12/19) */
  December 19, 2022
  
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: ***************
  Loss Date: 09/02/2022
  Complainant: ****** ***********
  
  
  To Whom It May Concern:
  
  We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  This loss was reported to us by a relative of the complainant. There was no police report. There were no known independent witnesses. In order to confirm coverage and to obtain independent verification of the facts of loss, it was pertinent that we obtain our insured's statement.
  
  Despite our numerous attempts to reach our insured via telephone, Email, SMS, and U.S. Mail), our insured has not opted to cooperate in this investigation. Due to the above, coverage has been conditionally denied due to our insured's non-cooperation.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ******* ******
  Compliance Supervisor
  XXX-XXX-XXXX x.XXXXX
  
  
  Consumer Response /* (3000, 7, 2022/12/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  All details are attached
  
  
  Business Response /* (4000, 9, 2022/12/27) */
  December 27, 2022
  
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: ****** *******
  Loss Date: 09/02/2022
  Complainant: ****** ***********
  
  
  To Whom It May Concern:
  
  We are in receipt of the complainant's rebuttal.
  
  This loss was reported to us by a relative of the complainant. There was no police report. There were no known independent witnesses. To confirm coverage and to to obtain independent verification of the facts of loss, it remains paramount that we obtain our insured's statement.
  
  Despite our numerous attempts to reach our insured via telephone, Email, SMS, and U.S. Mail), our insured has not opted to cooperate in this investigation. Due to the above, coverage has been conditionally denied due to our insured's non-cooperation.
  
  If there are any additional questions, please feel free to contact me directly at XXX-XXX-XXXX x.XXXXX
  
  
  Sincerely,
  
  ******* ******
  Compliance Supervisor
  XXX-XXX-XXXX x.XXXXX
  
  
  Consumer Response /* (4200, 11, 2022/12/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No because United Auto Insurance made an appointment for us to take our truck to a bodyshop for an estimate of damage, it seems to me, they are just playing games not to pay. They would not order the estimate process if they hadn't gotten approval from the insured let alone a claim number assigned.
  
  
  Business Response /* (4000, 16, 2023/01/31) */
  January 31, 2023
  
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: ***************
  Loss Date: 09/02/2022
  Complainant: ****** ***********
  
  
  To Whom It May Concern:
  
  We are in receipt of the complainant's rebuttal.
  
  Our position, as stated in our prior responses, remains. If our insured opts to cooperate in the investigation, we will be more than willing to revisit this position
  
  We wrote the estimate for Mr. ***********'s car to expedite the claim if/when our insured opts to cooperate.
  
  If there are any additional questions, please feel free to contact me directly at XXX-XXX-XXXX x.XXXXX
  
  
  Sincerely,
  
  ******* ******
  Compliance Supervisor
  XXX-XXX-XXXX x.XXXXX
  
  
  Consumer Response /* (4200, 18, 2023/02/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  THIS IS COMPLETE NONSENSE AND IRRESPONSIBILITY ON THEIR PART.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit on November 3rd 2022. My car was parked and I discovered my was hit a couple of minutes later. Anyways I received their insurance, I wish that I'd known that this was fake insurance then to save me all of this trouble. In these five weeks I've been going back and forth with this company. They kept on telling me lies about how they're gonna tow the car and that the adjuster is "going over the case." However, nothing has happened since. They don't even have a office in my state, plus they've been blocking my calls ever since I've been pestering them about resolving my claim. This my first accident and people were trying to console me about how my car will be fixed soon blase blase, but that couldn't be far from the truth. This is literally an easy claim to resolve, the car was evidently parked when it was hit. This insurance is a fraud, if you ever been hit by someone with this insurance I am very sorry for you, this is coming out of pocket to get your car fixed :(. Best of luck to everyone.
  

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/12/21) */
  December 21, 2022
  
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: **** A ***** ********
  Loss Date: 11/03/2022
  Complainant: ****** ******
  
  
  To Whom It May Concern:
  
  We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  Through the scope of our investigation, it was found that the person operating our insured's car at the time of loss is not listed on policy number *** XXXXXXXX, issued to **** A ***** ********* Due to this issue with coverage, this file was immediately handled under a Reservation of Rights (ROR).
  
  Our claim investigation continues. Once the investigation is complete, we will be in position to conclude the above claim.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ******* ******
  Compliance Supervisor
  XXX-XXX-XXXX x.XXXXX

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filling this complaint because my insurance company is giving me the run around about fixing my truck. I was involved an in accident. I call November 1st and spoke with someone and now I can't get anyone on the phone and whenever they call me as soon as I pick up the phone they hang up.

  Business Response

  Date: 12/13/2022

  December 13, 2022
  
  
  Re:
  BBB Case#:91698523
  Claim #:0100318717
  Policy #: UAD ******
  Insured: ***************************
  Loss Date: 10/26/2022
  Complainant: Grergory Wooden
  
  
  To Whom It May ******************** are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  Our records confirm the investigation is complete, the estimate has been written, and the collision settlement draft was issued to the vehicle owner.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  ********************
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/13/2023

  Business Response /* (1000, 5, 2022/12/13) */
  December 13, 2022
  
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: UAD XXXXXX
  Insured: ******** *****
  Loss Date: 10/26/2022
  Complainant: ******** ******
  
  
  To Whom It May Concern:
  
  We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  Our records confirm the investigation is complete, the estimate has been written, and the collision settlement draft was issued to the vehicle owner.
  
  We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ******* ******
  Compliance Supervisor
  XXX-XXX-XXXX x.XXXXX

  Business Response

  Date: 06/13/2023

  
  June 13, 2023
  
  
  Re:     
  BBB Case#:                  91698523
  Claim #:                       0100318717
  Policy #:                   UAD 976678 
  Insured:                    ***************************      
              Loss Date:                10/26/2022
              Complainant:            **************************;  
  
  
  To Whom It May ****************** are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  We are unable to substantiate the complainants unfounded allegations. The undersigned has spoken with Mr. ****** on two (2) occasions. The first, on February 1, 2023, at precisely 11:58 AM EST. Mr. ****** informed us that he was now located in Georgia and his shop was in need of a copy of our written estimate. We immediately called the shop, spoke to a shop representative, and emailed the estimate to the repair shop.
  
  On April 27, 2023, Mr. ****** contacted the undersigned via telephone. Mr. ****** was no longer having his car repaired in Georgia, instead he opted to have his car repaired at a shop in ***********, **. Mr. ****** provided his shop representatives name and telephone number. Once again, we immediately contacted his shop representative and emailed a copy of our written estimate. Since that date there has been absolutely no contact from any repair shop representative in need of anything additional. If a supplemental estimate is needed, as is industry standard procedure, the representative at the shop chosen by the complainant simply contact our appraisal hotline listed on our estimate or accesses our claim portal.
  
  We hope this satisfies your inquiry.  If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  ********************

  Customer Answer

  Date: 06/15/2023

  I am rejecting this response because:   when I was in Georgia I personally called ***************** and we spoke and I gave him the shop number and he said he tried to call the shop but no one picked up the phone and he questioned the shop integrity. So I left Georgia and had to go to *********** the personnel at the shop called and spoke with ******* and they said they will send out the estimate. Unfortunately the shop called me back a few weeks later and said they can't get in contact with nobody I even tried calling the number and couldn't reach nobody just the other day I spoke with a lady by the name of **** on June 14th at 11:27am and she said she'll look into it 

  Customer Answer

  Date: 06/19/2023

  My insurance company said the dealership never reached out to them well here is an email that the dealership sent to them that's attached 

  Customer Answer

  Date: 08/15/2023

  I don't know what clarification you want but I made it very clear that my insurance is giving me the run around and still to this day they haven't issued me a check to fix my truck 

  Business Response

  Date: 08/18/2023

  
  August 18, 2023
  
  
  Re:     
  BBB Case#:                  91698523
  Claim #:                       0100318717
  Policy #:                   UAD 976678 
  Insured:                    ***************************      
              Loss Date:                10/26/2022
              Complainant:            Grergory Wooden   
  
  
  To Whom It May ****************** are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.
  
  We are unable to substantiate the unfounded allegations set forth in the above complaint. Our initial estimate was written to repair all visible damage related to the loss at the time of the initial inspection. It is our duty to indemnify. As is industry standard procedure, the vehicle owner selects the repair shop.  The representatives at the shop conduct the repair off the insurance companys estimate.  In adhering to our duty to indemnify, if/when additional related damage is found during the repair, the shop representatives simply call us (or access our online claims portal) for a supplemental estimate. 
  
  Mr.****** provided us shop information.  Our appraiser was in contact with the shop chosen by the complainant. The shop representative (*********************) informed us in June of 2023, that parts were being ordered.  Once the parts arrive, the shop representative will provide us with the invoices.  To this day, no documents have arrived for or on behalf of the complainant or his car.
  
  We hope this satisfies your inquiry.  If there are any additional questions, please feel free to contact me directly.
  
  
  Sincerely,
  
  ***************************
  Compliance Supervisor
  ********************
  

  Customer Answer

  Date: 08/30/2023

  I am rejecting this response because:   I've spoken with ********* on August 25 2023 and I asked her what was going on with my claim and she informed me that she is waiting for the supplement estimate from the dealer and I informed her that the dealer already sent the estimate out for ****** dollars I even sent a copy of the dealer email. So I'm just waiting for my insurance to send me the check which they haven't. 

  Business Response

  Date: 09/14/2023

  A stated in writing and via telephone with your BBB representative (****************** estimate is written to restore the damaged car to pre-loss condition. We believe our duty to indemnify has been met.  Should additional damage related to this loss be found, the representative at the shop chosen by the car owner will simply call us and request a supplement.

   

  Sincerely,
  
  ***************************
  Compliance Manager 
  United Automobile Insurance Company
  ********************
  
  
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still experience Problems and Delaying regarding my claim: Claim #XXXXXXXXXX-XXX-Y73
  Policy: My Property Damage (contents inside of the vehicle that was damaged from the accident). I spoke with the adjuster regarding the damages several weeks ago. The adjuster stated that the property damage would be included in the "Bodily Injury Claim:. I have requested to speak with the Claims Manager regarding this matter.
  I have completed the list of the damaged property inventory that was damaged due to the accident. Please advise which claim adjuster is assigned to the property damage content.
  Please contact me back immediately.
  Please contact me so I can e paid for my property damage.
  ***** *****
  XXX-XXX-XXXX
  email: *********@gmail.com

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/18) */
  October 18, 2022
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: ********* ******
  Loss Date: 07/07/2022
  Complainant: ***** *****
  
  
  To Whom It May Concern:
  
  We are in receipt of the above complaint forwarded by your office. Thank you for bringing the complainant's concerns to our attention.
  
  We are unable to substantiate the complainant's allegations. The first time we were ever informed of there being personal items damaged was October 18, 2022. The undersigned immediately called Mr. ***** to address these unfounded allegations. There was no answer and the complainant's voicemail was full. Also, property damage claims are handled under the Property Damage-Liability proof of a Personal Auto Policy, not under Bodily Injury-Liability.
  
  Although this loss occurred on July 7, 2022, and we were never informed of there being personal property damaged as a result of the above loss, we will certainly entertain all claims presented. The burden of proof is on the individual presenting a claim. It is our duty to indemnify, and we do evaluate each claim based on its own merit. If/when tangible proof is presented to support the previously unbeknownst to us allegations set forth in the above complaint, we will be more than willing to review any/all claims presented.
  
  We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned
  
  Sincerely,
  
  Anthony ******
  Compliance Supervisor
  United Automobile Insurance Company
  XXX-XXX-XXXX x.XXXXX
  
  
  
  
  
  Consumer Response /* (3000, 7, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The statement that my first " notification to UIAC was October 18, 2022" is false. I notified the first adjuster Ms. Sosa & her supervisor that " I had personal property damage inside of my vehicle as a result of the impact from the accident. Ms. Sosa advised to let the adjuster come to inspect vehicle as everything would be taken care of. That UIAC was accepting liability. After the vehicle was deemed Totalled.. communicationdrop with YIAC.
  NO ONE RETURNED MY CALLS. . Finally as lily I spoke with customer service.. and I learned of a new adjuster. The new adjuster Katy H. Stated personal property damaged Items would bee included in bodily injury claim. It didnt make sense. I contacted TDI for assistance.
  
  
  Business Response /* (4000, 9, 2022/10/20) */
  October 20, 2022
  
  Re:
  BBB Case#: XXXXXXXX
  Claim #: XXXXXXXXXX
  Policy #: TXY XXXXXXXX
  Insured: ********* ******
  Loss Date: 07/07/2022
  Complainant: ***** *****
  
  
  To Whom It May Concern:
  
  We are in receipt of the above complaint forwarded by your office. Thank you for bringing the complainant's concerns to our attention.
  
  We utilize this forum to reiterate our position. Damaged property is handled under the Property Damage-Liability portion of a Personal Auto Policy. The burden of proof is on the person claiming alleged damages. In adhering to our duty to indemnify, we will absolutely consider/evaluate each claim based on its own merit. If/when tangible proof is presented to support the previously unbeknownst to us allegations set forth in the above complaint, we will be more than willing to review any/all claims presented.
  
  Our adjuster informed the complainant of this information on October 19, 2022, via telephone.
  
  We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned
  
  Sincerely,
  
  Anthony ******
  Compliance Supervisor
  United Automobile Insurance Company
  XXX-XXX-XXXX x.XXXXX

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on 9-8-2022. My car insurance company is denying my claim saying that my daughter was not listed on my policy as a driver however when I purchased this policy my daughter was only 15 years old. The accident was not my fault. My daughter was not driving the car. Two other cars collided and the at fault driver (restricted male driver without adult in the car) hit the other vehicle and then spun around and it me while I was stopped at a red light. The at fault driver only had 10,000.00 coverage and the other vehicle was totaled. The at fault driver's Insurance Bristol West said I needed to go through my insurance company which is United Auto Insurance in Miami. This company UAIG needs to be shut down! They are scammers. All reviews on this insurance company are bad...very...bad! I am not able to upload any documents now. Can someone please contact me as soon as possible to get some help. I will be able to fix
  any documents you need after I have been contacted. Thank you in advance!
  My Insurance Company name is
  United Auto Insurance
  ****************************************************************************************************************************************
  You have to hold for a long time before anyone answers the phone. They do not return calls.
  

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  policy # XXXXXXXXX/XXXXX. I have been with you for years. My policy was paid for August and up for renewal 8/31. I tried to renew online but got an error that the VIN didn't match the description but everything was correct. I called - couldn't get through. I emailed - no response. I couldn't go in person due to Covid. I finally get through today and am told my policy cancelled so new policy is almost DOUBLE! When I renewed last time I was told that my rate would go down. I have had no accidents or tickets. I feel like the website issue is a trick to force me and other people to pay more. This is not fair. I am disabled on a fixed income. I can't afford this.

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Policy ***XXXXXXXX
  
  To whom it may concern:
  
  The associated policy has been expired since September 01,2022 since we did not receive a payment to renew it. An invoice for the renewal was sent on July 29,2022 and was due no later than August 31,2022. United Auto offers several avenues to post payment prior to a policy's expiration. These include our phone app, website, 24 hour automated phone system, renewing with local agent, phone renewal with customer service representative, or renewal by mail. Unfortunately we heard from Mr. ****** 5 days after the policy had already expired and when this is the case the price does in fact change since there is a lapse in coverage.
  
  At this time the consumer's only option is to start a new policy. He is urged to contact his agent of record to get this started and avoid any potential penalties from the state.
  
  Should you have any additional questions please feel free to contact us.
  
  With regards,
  
  UAIC Management