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Find a Location

Auto Merchants, Inc. has 1 locations, listed below.

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    Business ProfileforAuto Merchants, Inc.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2002

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4464 W Plano Pkwy, Plano, TX 75093-5623
    BBB File Opened:
    8/25/1998
    Years in Business:
    30
    Business Started:
    3/23/1994
    Business Started Locally:
    1/1/1987
    Business Incorporated:
    3/1/1994
    Accredited Since:
    10/2/2002
    Type of Entity:
    Corporation
    Alternate Business Name
    • E-One Leasing
    Business Management
    • Mr. Sid Sharbaf, President & Director
    • Mr. Ara Sharbaf, General Manager
    Contact Information

    Principal

    • Mr. Sid Sharbaf, President & Director

    Customer Contact

    • Mr. Sid Sharbaf, President & Director
    • Mr. Ara Sharbaf, General Manager
    Additional Contact Information

    Fax Numbers

    • (469) 429-4010
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Purchased Infiniti q50 on 8/22/22. This dealership is selling cars with Manufactured buy back lemon titles and not letting customers know upfront. A customer should be let known upfront and let them make the decision to proceed on or not. If you go on their website, they do not offer you the car fax it says, "contact us". When I went into the dealership, I never received a copy of the car fax however the salesman read the car fax from his side of the desk, not once did he state the title. I completed the sale of the vehicle and was excited to purchase a car with a clean title. Months later I find out while doing research after having the car fax pulled from a reliable source that I purchased a car that is a Manufactured buy back lemon title. After complaining of course, the dealership lied and stated they informed me that is a lie they did not. They are marking up cars using KBB "clean title" values instead of using the REAL manufactured lemon values. My automobile Is not worth merely what I am paying for it. I reached out to my finance company, and they have stated they do not do contracts on manufactured title cars, the dealership did not disclose to them as well on the contract that was submitted to them. I have every single paperwork that I signed and nowhere is listed that I was notified of the title I was purchasing. I never received a copy of the car fax at signing in my paperwork another reason as well why it was hidden. Infiniti consumer affairs stated in the most heartfelt way that I need to start my process with filing a complaint with BBB and take every measure possible even if it means taking this matter to court.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin M

    5 stars

    12/26/2023

    Inquired online about a car and then set up an appointment for the next day. The dealership was very large and had a lot of nice cars, many very high end more than what I was looking for. *********** was ******* he was very polite and not pushy. I ended up getting another vehicle than originally going in for that he recommended and I could not be happier with my decision and his recommendation. They have ************* and variety to choose from. Also the financing was very quick never had a car deal done faster. Thanks to ******* and ***** in finance.

    Local BBB

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