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          Find a Location

          Cinemark USA, Inc. has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileCinemark USA, Inc.

            Theatre
            Multi Location Business

            Contact Information

            3900 Dallas Pkwy

            Plano, TX 75093-7869

            Get Directions
            Visit Website
            Email this Business
            (972) 665-1000

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            88 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            global film exhibition company

            Business Details

            This is a multi-location business.

            Find a Location

            Cinemark USA, Inc. has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3900 Dallas Pkwy, Plano, TX 75093-7869
              Email this Business
              BBB File Opened:
              7/23/2001
              Years in Business:
              39
              Business Started:
              7/9/1984
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cinemark Holdings
              • Cinemark
              Contact Information

              Customer Contact

              • Mr. Mark Zoradi, President and COO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              88 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I bought a ticket 5 days in advance but within 30 minutes of purchasing it I saw that it was for the wrong seat and tried to do a refund, but it wouldn't let me do a refund for the full amount. It wouldn't let me refund the online fee for purchasing a ticket so I created a support ticket. Nowhere while purchasing the ticket did it say that the fee was non-refundable and I've never encountered anything like this from any other company. People recognizing that a seat is wrong 5 days in advance 30 minutes after doing it should be able to get a full refund. I will do a chargeback to my card once the transaction has finalized (it hasn't yet because I tried to get a refund immediately after purchase) and I won't buy a ticket from this company again. Hope the small scam is worth it just to get a tiny profit on every customer buying tickets online.
              Read More
              Read 87 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kumar M

              01/12/2024

              I placed a mobile pickup order (number ****) at Cinemark *****, choosing a pickup time of 5:50 pm before my 6 pm show. Upon arriving at 6:05 pm, my order wasn't ready. . After inquiring, they said they would prepare it. I requested for manager and When I spoke to the manager and shared my order number, he acknowledged the delay, but I didnt receive a clear explanation. Despite expressing my frustration and raising the issue of a previous occurrence, the manager's response was unsatisfactory. I mentioned to manager and that I will write a review and complain to management, the managers response was dismissive. This is the second time Ive faced such an issue, and Im dissatisfied with the service and the way it was handled. I'm reconsidering future visits to Cinemark.
              Read 6 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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