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Whiskey Cake has 1 locations, listed below.

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    Business ProfileforWhiskey Cake

    Retail Bakers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3601 Dallas Pkwy, Plano, TX 75093-7775
    BBB File Opened:
    4/2/2013
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On Wed Jan 12th, 2022, my spouse and I dined at Whiskey Cake Restaurant, located at 3601 Dallas PKWY, Plano TX 75093. My order was a hamburger and my wife had a steak. During the meal I felt a hard object between my front teeth but continued chewing. When I came home and brushed my teeth to my surprise a small piece of my front tooth chipped out! Next day I called the restaurant and asked to talk to the manager ,but he was not available and I was given his email address. I sent him an email and explain what happened. In his reply he asked for following info which I provided: Date of birth: Estimated time of accident: Time you noticed the chip: Living address: Contact Phone Number: Where you plan to receive treatment for the injury: Which meal was yours/what specifically were you eating when the injury occurred: Do you know what the item was that caused the injury such as a foreign object in the food or was it the food item itself: Date of birth: Estimated time of accident: Time you noticed the chip: Living address: Contact Phone Number: Where you plan to receive treatment for the injury: Which meal was yours/what specifically were you eating when the injury occurred: Do you know what the item was that caused the injury such as a foreign object in the food or was it the food item itself: In my reply, I made it clear that I will be visiting my dentist that day to receive treatment, as I was traveling for business that weekend and could not arrive with a chipped tooth. Once, the chip was repaired I forwarded the receipt of $625 and requested to be reimbursed. I should add the Dr. has recommended crown for the same tooth ,which I have not done the service performed yet Unfortunately, after few phone conversation with their claims department and later meat provider They asked if I have the object that caused problem!
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    Customer Reviews

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