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Business Profile

Restaurants

Raising Cane's Chicken Fingers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Raising Cane's Chicken Fingers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raising Cane's Chicken Fingers has 215 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************************************************************************************************* Im writing to file a formal complaint regarding an extremely upsetting experience I had at Raising Canes location 972 on July 19, 2025, at around 5:30 PM. I ordered one Box Combo (sub coleslaw for bread) and one 3-Finger Combo. I specifically asked the cashier to substitute the bread in the 3-Finger Combo for an extra Canes sauce. I even double-checked with her to confirm. When I received my food and opened the box, I saw that the fries were removed instead of the bread.I went back to the counter and politely explained that I had asked to sub the bread, not the fries. The cashier immediately gave me a condescending look and said, No, you asked to sub the fries. I was clear about my order and confirmed it with her. Rather than fixing the mistake, she kept arguing and tried to make it seem like it was my fault.She rolled her eyes, let out a sigh, and grabbed a box from the counter. She opened it, looked inside, and still handed it to me even though it clearly had bread in it. I honestly have to question whether she even knows the difference between bread and fries or if she was just being *****.When I pointed it out again, she rolled her eyes and finally gave me the correct item. The entire interaction felt dismissive and racially charged. As an Asian customer, I couldn't help but feel I was being treated differently. She looked me up and down during the conversation and made me feel like I wasnt worth listening to.This wasnt just a simple mistake it was poor service, condescending behavior, and what felt like discrimination. I expect to be contacted by someone from your team and want to know how this employee is being held accountable. I also want to know what steps youre taking to prevent this kind of treatment from happening to other customers.Although I dont have the order number, Im sure your team can verify the transaction based on the time, date, and location Ive provided.

      Business Response

      Date: 07/22/2025

      Hi *****,
       
      We have called and left you a voicemail. Please call us back at your earliest convenience at ************. We would love the chance to connect with you.
       
      ONE LOVE
       
      Raising Cane's Chicken Fingers Customer Relations 

      P: ************

      Customer Answer

      Date: 07/22/2025

      I have reviewed the business response and accept this resolution. I appreciated that someone reached out and offered a refund, but I was hoping to see more accountability regarding the employees conduct. I understand there may be limits to what can be shared about internal actions, but the response felt more like checking a box than addressing the actual concern.

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the drive thru and ordered some food and the customer service lady was entirely rude , my food was tossed at me and it wasnt even all there the whole experience was terrible

      Business Response

      Date: 07/14/2025

      Hi Labrea,
       
      Thank you so much for taking the time to speak with us about your experience. If there is anything else we can do for you, please do not hesitate to reach out!
       
      ONE LOVE
       
      Raising Cane's Chicken Fingers Customer Relations 

      P: ************

      Customer Answer

      Date: 07/16/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to canes on 6/23 ordered a ****** and a four finger box received chicken that was not fresh , so small and then the wrong sides. I have been buying canes since they opened the prices have continues to rise and the quality of service has continued to decrease!!!! I was so unhappy with my last order this needed to be addressed

      Business Response

      Date: 07/07/2025

      Hi Tiel,

      Thank you so much for taking the time to speak with us today about your experience. If there is anything else we can do for you, please do not hesitate to reach out! 

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations 
      P: ************

    • Initial Complaint

      Date:06/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my concern regarding a recurring issue at Store #***, specifically involving the drive-thru service.This is the second time I have experienced my vehicle being skipped in the drive-thru line, while the vehicle behind me was served first. During both incidents, when I attempted to address the issue with staff, the employee was dismissive, unprofessional, and refused to provide their name.While I appreciate the professionalism and courtesy shown by the on-site manager, *****, I remain deeply concerned as this pattern suggests possible discriminatory behavior. The repeated nature of these incidents is both troubling and unacceptable.I hope this matter can be promptly investigated and resolved. I would appreciate a follow-up regarding any actions taken to ensure this type of treatment does not continue.

      Business Response

      Date: 06/30/2025

      Hi Krischanda,

      Thank you so much for taking the time to speak with us today about your experience. If there is anything else we can do for you, please do not hesitate to reach out!

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ************

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am absolutely disgusted with the service and food quality at Raising Canes in *******, **. I ordered the 75-piece Tailgate Chicken combo along with around 20 toasts specifically requested *** style (buttered on both sides). Not only did they completely ignore my request for *** style toast, but the chicken was clearly undercooked, rushed, and falling apart. The breading was literally sliding off the meat. It was obvious they didnt take the time to prepare it properly.This wasnt just any order this was for my daughters birthday party in *******. We drove over two hours from ******, ******** to have the celebration, and instead we were served raw, unsafe food by a staff that couldnt care less. They were rude, dismissive, and didnt even apologize or offer to fix anything.Because of the distance and the timing of the party, I couldnt just turn around and bring the food back not that I should have had to. Several of us ended up feeling nauseous and sick after eating the chicken. It completely ruined the day.Raising Canes should be ashamed. This location is careless, unprofessional, and clearly doesnt follow proper food safety standards. I want a full refund, and I will never be eating at a Raising Canes again.

      Business Response

      Date: 06/25/2025

      Hi Gabriel,

      We have called and left you a voicemail. Please call us back at your earliest convenience at 833-442-2637. We would love the chance to connect with you. 

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: 833-442-2637

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I waited to 25 minutes just to get told they couldnt find my mobile app order. The guy then felt sorry and gave me a number to contact the phone support I was told a lady put in a refund request so I called back to make sure they said she didnt put one in. I keep calling and getting hung up on. My patience is running low. You guys no longer will receive my service. I just want my refund

      Business Response

      Date: 06/24/2025

      Good afternoon, 

      The customers order took longer than he expected, and he got upset.  The Customer used vulgar language on his initial call to us and then threatened to go back to the Restaurant to take the money out of the register on his follow up call (both attached). We are refunding his money, and it should clear through our processing system today.  Due to the customers abusive behavior, we will not be engaging with him any further.

      Please let us know if there is any additional information you need from us to process our dispute.

      Raising Cane's Customer Relations
      ************

      Business Response

      Date: 07/03/2025

      Good afternoon, 

      The customers order took longer than he expected, and he got upset.  The Customer used vulgar language on his initial call to us and then threatened to go back to the Restaurant to take the money out of the register on his follow up call (both attached). We are refunding his money, and it should clear through our processing system today.  Due to the customers abusive behavior, we will not be engaging with him any further.

      Please let us know if there is any additional information you need from us to process our dispute.

      Raising Cane's Customer Relations
      ************

    • Initial Complaint

      Date:06/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD A RAISING CANES AND OBTAINED A **** BUT THE **** DIDNT HAVE CERTATIN STUFF AND I REACHED OUT TO THE STORE AND THE STORE SAID THAT THEY COULDNT DO ANYTHING ABOUT THE 6 PIECE **** AND THE CHICKEN The Sandwich Combo FOR MY DIABALE VETERAN DAD AND THEY TOLD ME NOT MY PROBLEM I THINK THE GUY IS ******* AND I FEEL LIKE I SPENT MONEY IN THERE STORE

      Business Response

      Date: 06/10/2025

      Hi *******,

      Thank you so much for taking the time to speak with us today about your experience. If there is anything else we can do for you, please do not hesitate to reach out! 

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ************

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,Im writing to report an unacceptable experience at your location on May 2, 2025, at 6:19 PM through the drive-thru. Im a regular (13 times a week) and have never had an issueuntil now.I ordered a large ****** asked to upgrade, and confirmed I was okay paying extra. Instead of a simple correction, I was met with attitude and unnecessary aggression by the employee wearing a black outfit at the window (listed cashier: ******).Though the line was short, she tried to rush me to a pickup spoteven though the food was nearly readyand acted annoyed when I requested extra crispy chicken. Then I was handed the wrong drink (sweet tea, which I never drink).I circled back and politely told a staff member outside I was given the wrong drink and would wait in a pickup spot. Instead, I was told to go through the line again, despite their mistake. At the window again, the same employee argued with me over the drink and insisted I pay for another. Shockingly, no manager stepped in to ************** avoid more conflict, I paid for a second drink. But the entire situation felt personal and microaggressive. As a Black woman dressed casually (I work from home), I felt profiled and provokedlike she wanted a reaction. I stayed calm, but the behavior was toxic and unprofessional.I also got sick after eating the food and no longer feel safe returning to this location. Im requesting a full refund (receipt retained) and will file a BBB complaint. I urge Raising Canes to address this with training on professionalism, customer service, and bias awareness.

      Business Response

      Date: 05/13/2025

      Hi *****,

      We have called and left you a voicemail. Please call us back at your earliest convenience at 833-442-2637. We would love the chance to connect with you.

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ************

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON SUNDAY 5-4-25, MY HUSBAND AND I WERE ATTEMPTING TO EAT LUNCH AT THE RAISING CAN'ES IN ******, ** [ADDRESS: ************************************]. I PLACED OUR ORDER, WAS GIVEN OUR DRINKS, NOT GIVEN A RECEIPT, AND PROCEEDED TO SIT DOWN WITH MY HUSBAND TO WAIT FOR OUR ORDER TO BE PREPARED. SUDDENLY WE WERE INSTRUCTED TO LEAVE THE STORE IMMEDIATELY, AND ALL GUESTS WERE FORCED OUT OF THE DOORS. WE HAD NO CLUE WHAT WAS GOING ON. I SAW AN EMPLOYEE APPROACH THE DOOR AND LOCK IT FROM THE INSIDE. AFTER SEVERAL MINUTES, WE WALKED TOWARDS THE ***** OF THE STORE AND LEARNED FROM ANOTHER EMPLOYEE THAT THERE WAS A "DISGRUNTLED EMPLOYEE." SEVERAL POLICE OFFICERS, A FIRE TRUCK, AND AN AMBULANCE PULLED UP AROUND **. AFTER WAITING 20 MINUTES, AND EMPLOYEE TOLD US THAT IT WOULD BE NO LESS THAN 45 MINUTES BEFORE WE COULD BE SERVED. WE DID NOT HAVE THAT TIME TO SPARE. WE HAVE NO IDEA THE SITUATION, BUT THIS WAS NOT OKAY. WE GOT NO FOOD, NO RECEIPT, BUT OUR ACCOUNT WAS CHARGED IMMEDIATELY. WE WERE TOLD TO CONTACT HE CORPORATE OFFICE, WHICH I DID, BUT HAVE RECEIVED NO RESPONSE. WE WANT OUR MONEY BACK. BECUSE WE WEREN'T GIVEN A RECIPT, I HAVE NO ORDER NUMBER, BUT I ATTACHED THE BANK CHARGE INFORMATION SO YOU CAN SEE. I'M SURE YOU CAN SEARCH THEIR ORDER HISTORY AND FIND AN ORDER DURING THAT AFTERNOON FOR TWO BOX COMBOS, SUBSTITUTING FRIES FOR ANOTHER SIDE AND TWO LARGE LEMONADES. WE WANT OUR BANK ACCOUNT REFUNDED, NOT A GIFT CARD.

      Business Response

      Date: 05/12/2025

      Hi Summer,

      Thank you so much for taking the time to speak with us today about your experience. If there is anything else we can do for you, please do not hesitate to reach out! 

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ***************************** *************) | F: ************ | ************************************* | ***************-3548
      ********************************************************************* | ********************************

      Customer Answer

      Date: 05/14/2025

      I am rejecting this response because:   It is an automated response and doesn't address or resolve the issue.  I have called the corporate office in ***  Although very polite, there is still no resolution of refunding our money for food we never received.

      Business Response

      Date: 05/14/2025

      Hi Summer,

      We have called and left you a voicemail. Please call us back at your earliest convenience at ************. We would love the chance to connect with you.

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ************

      Customer Answer

      Date: 05/15/2025

      I have reviewed the business response and accept this resolution. 

      Cane's did call and unfortunately because I was driving I could not answer.  Received gift cards in the the mail and just saw where our money was returned at the bank.  Thank you for all that you did to help resolve this situation for us.  It is greatly appreciated!

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05May2025, I went into Raising Cane's to place an order for a Box Combo to eat inside their dining floor. They had their security guard standing behind me while I was in line trying to place an order. Then after I place my order, the security guard then walks over to me at the table I was sitting down at asking me if I placed an order. Then what the security guard does is tell me that I need to leave the dining floor due to me having shopping bags and that I can't have outside food or drink being brought into a restaurant. That would be what the point of having bags is to keep any outside food put away. You got to understand the reason I had those shopping bags is that was my stuff that I've been carrying around for the day. I just got off work for a ten hour shift, then would walk down ********** with my stuff to go visit Raising Cane's. That's what made it realistic for me to do business with Raising Cane's is for me to take my stuff into Raising Cane's. I can't agree to come into the dining floor without my own belongings; if they really are not willing to leave me alone about me having my stuff, then I can't do business with them any more in the future, because that's not a rule that works for me. I have also decided to request a full refund for the order, and if I don't get that, I will dispute the charge with the issuer of my MasterCard. From a customer perspective, the fact that I was told that I would have to leave compromised the service that I was paying for. What I did was ask for a to go package. I looked outside the window, and there weren't even any tables outside. I had no where to go to comfortably sit and eat the meal, so what I resorted to was throwing the whole order away and go somewhere else to eat. This whole thing is absolutely dissatisfactory, and without the business issuing me a refund, I would be quite curious to know what my bank would say about this when I go and dispute it.

      Business Response

      Date: 05/09/2025

      Hi *****, 

      We have called and left you a voicemail. Please call us back at your earliest convenience at ************. We would love the chance to connect with you. 

      ONE LOVE

      Raising Cane's Chicken Fingers Customer Relations
      P: ***************************** (************) | F: ************ | ************************************* | ***************-3548
      ********************************************************************* | ********************************

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