Business ProfileforRefund Advisory Corp

Refund Department **************************************************** Subject: Complaint Regarding Misleading Recovery Process and Discrepancy in Payment To Whom It May ********* am writing to formally complain about the misleading and unsatisfactory service I have received following a letter from your department dated November 04, 2023, regarding a Recovery Notice (Case #: 1899232).Shortly after receiving your letter, I was contacted by a local Notary Public, who, without providing any hard copies of documentation or clear contractual details, assured me that I was eligible for a refund of $3,207.31. The Notary claimed to represent your department and offered to assist in the recovery process without any charge. He mentioned that a fee would be deducted from the recovered amount, which I understood to be a 50/50 split.However, to date, I have not received any documentation or contract outlining the terms of this agreement, despite the Notary's promise to email these to me. This lack of documentation has left me unable to review or question the terms, especially regarding payments and fees. I am concerned that I may be unknowingly bound to an agreement I have not consented to or been fully informed about.On April 8, 2024, I received a check from Refund Advisory Corp, dated March 29, 2024, for the amount of $824.94. This amount does not correspond to the expected 50/50 split of the total recovery, especially considering that RAC received three refund checks on April 14, 2024 (Check #1: $847.25, Check #2: $802.63, and Check #3: $1123.91).I am extremely dissatisfied with the service and lack of transparency in this process. I request a thorough investigation into this matter, and I believe I am owed the balance of the 50/50 payment initially discussed by the Notary. Since I never received any documentation on this process, I request the immediate cancellation of any contracts.As a veteran, I find it particularly disheartening to be potentially exploited in this manner.