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Business Profile

New Car Dealers

Huffines Hyundai Plano

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 1/7/2024: Inv# HYCS623006: CUSTOMER NO. ****** This complaint come as Huffines ************ in Plano on **** ** do not care of the well being of their customers. My husband brought in his vehicle bc his car was stopping on the highway while our kids in the car. We took the car in to get fix and paid an obscene amount for then to update a system and the vehicle still doing the same thing. Reminding you it took 5 days for them to diagnose the problem. They caused us money and putting our family in ***** way. I am actually contacting a lawyer to file suit bc my husband right now can not drive a vehicle he paid service for and they didn't even fix the issue and caused business much money. My brother play for the ******* and went by to help my husband get his vehicle and can't believe the service. He wanted to talk endorsements and you guys can't even fix the vehicle that is apart of your job what your customers rely on to stay safe. My husband need his car fixed without any extra pay or refund for the job they did not do.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2023, I took my palisade in for an oil change to Hyundai Plano. I was told the battery tested bad but would still be replaced because it was under warranty. Attached is the invoice showing battery replacement charge. A few days ago, my car stopped working so I took it to the service center in ********. They said the battery was replaced with a non Hyundai junkyard battery and that the battery in the car is not even a Hyundai battery, so I will had to pay $350 for replacing the battery.The dealership in Plano never replaced my battery with a new Hyundai battery and I am now having to pay for a replacement. Please refund me the amount for the initial battery install immediately as I was lied to & deceived by the Hyundai Plano dealership and had to spend hours on the phone and driving back and forth. Also, please refund me the entire cost for the new battery since it would have been covered if the Plano dealership actually replaced it with a new Hyundai battery in December. I'm extremely disappointed in the way in which I was cheated and will definitely let everyone I know on social media to be wary of taking their vehicle to Hyundai Plano.

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in and told them the body of the car is scraping/rubbing on the tires when I go over dips in the road. The issue has cause severe damage to my tires and has caused a blow out. This is an extremely dangerous condition to drive my car in. I have to drive my children in this car. I left my car with them, they diagnosed the issue, told me they could fix it and charged me $2600. I left my car with them for 3 weekends in a row and the problem is still NOT fixed. There wasnt even any slight improvement to my car. I am still driving under very dangerous conditions in my car after paying them $2600 to fix the problem.

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty/Recall Denied-Hyundai USA has an active lifetime warranty and recall available for engine's that fail due to manufacturing operations causing residual debris to restrict oil flow and cause premature wear to the connecting rod bearing. My 2013 Hyundai Sonata ran great without any issues up until 06/09/24 when suddenly the entire dashboard lit up, a low knocking sound occurred and it lost all power. After having it towed to the dealership & presenting them with the recall for inspection we received backlash stating that the car did not have a recall and the engine was locked up. I called Hyundai USA and presented them with their website validation that shows my VIN does fall under their recall and only then was I assigned a case# ******** and instruction to let the dealership know this. Once this information was presented to Huffiness Hyundai we were assigned an advisor, *******, who started the inspection process. My inspection did show that the connecting rod had seized and locked up the engine but the engine replacement was denied because we did not have maintenance records from 2017-current. I explained that I did not purchase the car until Dec 2019 and have moved 7 times in the past 2 years, no way I would have my receipts from oil changes even though they were done on schedule. This should not be any kind of issue when there is a Lifetime Warranty AND an Active Recall for my engine that displayed the exact same indications listed in the recall; not to mention what if I was someone who performed my own oil changes, what would they do in that circumstance? They still denied my engine replacement under the lifetime warranty and/or recall stating negligent maintenance when that in fact was not the case. I would also like to mention that Hyundai in the past has tried to sell me parts that do not exist on my car like a timing belt, my last recall fix for the airbags left my car dangerous as that too was done incorrectly. Hyundai needs to do better, shameful

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 Hyundai **** in September 2023 trading in my 2020 Altima to downsize. In late November I need to put air in the tires light was on. I find out the tires will not pass inspection. I was sold the car as Hyundai Certified so this was wrong on their part. December 2, 2023 I go in for an oil change and informed them of the tires they SOLD me tire for $550 (on sale). Two days later my car wouldn't start so I had to call Roadside and purchase a battery. I get a survey 5 days later and explain all this and add the car was shaking. I took the car in and they did a front end alignment no cost to me. The morning of 12/24/23 my car won't start I call have it towed and find out it's the starter. Today 12/26/23 they tell me to have it towed from body shop back to dealer to fix. I asked for a loaner as it will be 5 days and they look at me with a smirk and say they don't have one. I am left to Uber to a from work until they fix it.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our 2023 Tucson with **** miles to ****************** to inspect and correct sound of wind blowing from the left passenger door while driving above 45 miles per hour on May 19. After calling the service department 3 times and emailing (every 2 weeks) during the 3 months they had our car and them saying they are working on the issue. We gave up and decided to wait for them to call us, that did not happen. On September 3, car ****** Department emailed us to come in and exchange the loaner. While we were there we followed up with our service advisor ****** and service manager ****, they indicated they did not know how to correct the issue and needed to wait for Genesis **** to advice when they come out. **** said there was no safety issue to drive the car and would contact us to schedule service appointment to address the issue. It is now September 27, we are still waiting - Issue still exist. In addition to this issue the side window molding was damaged and tape residue left on door facing that will not come off. Email and sent pictures to **** on September 7, regarding the damaged and tap residue - no response. We also currently experiencing problems with my air conditioning not cooling properly. We just noticed this issue this week and have not yet brought the vehicle to the service department.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2023 Hyundai Elantra Hybrid car which has less than **** miles on it. On July 23, the battery went dead for the second time in the past few months. As it is under warranty, Hyundai road assistance picked it up from my home and dropped at the Huffines dealer location. As the dealership was closed, I was informed by the road assistance that it was dropped at the pre owned car section as the service center was close. We called and informed the dealership of the location of the car the very next day so they could service the car. Hyundai road assistance assured me that the car service request has automatically been initiated and the dealership has the record to investigate and correct the issue. Since then, we have made numerous calls to the dealership. Every time we are placed on hold for more than 30 minutes and eventually the answer is that someone will get back to us. 6 days in, there is no feedback. I had to finally drive to the dealer on July ************************************************* the preowned section and collecting dust. Numerous calls to the dealership, corporate, and roadside assistance has been purely a waste of my time with no feedback. Promise of call backs on my complaint are purely words with no actions. For a service oriented industry, they are the epitome of what not to do. Hyundai as a whole has poor service, dealership and corporate do not seem to work together, and the customers are at the mercy of their own destiny. I am still chasing the issue but this seems to be the only way of getting their attention.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business already contacted me and correct the issue, please close the case as resolved

    Customer Answer

    Date: 05/25/2023

    Business already contacted me and correct the issue, please close the case as resolved

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RESPONSE FROM HYUNDAI MOTOR ******* RE: Case#: ******** RECEIVED ON 02/22/23


    **************************
    *******************
    Dear *****************************,

    Thank you for contacting Hyundai ************* regarding your 2013 ELANTRA COUPE (JK)'s warranty. Hyundai is proud to offer America's best warranty to our customers which includes 10 years or ******* miles ****************** Warranty and 5 years or ****** miles ******************* Warranty. To learn more about warranty coverage for your 2013 ELANTRA COUPE (JK) please visit www.MyHyundai.com.


    As a SUBSEQUENT owner, your vehicle is eligible for 5 years or ****** miles ******************* Warranty. Based on the information provided the vehicle is no longer covered under warranty. We apologize for any inconvenience this may cause. We do not reimburse for work that is not warrantable.

    We recommend that you contact the General Manager of the Hyundai Huffines Plano dealership regarding your reimbursement request. To schedule an appointment, please visit www.hyundaiusa.com/dealer-locator.

    If we can be of further assistance, please feel free to contact us and reference case number ********. Thank you for being a valued member of our Hyundai Family.

    Respectfully,

    Hyundai *************
    ********************** *************: **************
    ********************** ************** **************
    Monday-Friday 6:00 AM-5:00 PM Pacific Time
    Saturday 6:30 AM-3:00 PM Pacific Time
    Sunday Closed
    For open campaign information, please visit: www.hyundaiusa.com/campaignhome

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a service appointment to service my vehicle on 1/2/2023. I arrived at my appointment on time at 11am and still had to wait 30 minutes for them to find my advisor, I finally left the car without meeting the advisor because he was never to be found. I called to check on my vehicle at 12:22pm and was told it would take 1 hour, I arrived at 1:30pm to pick up my vehicle and it was still in service. I finally met with ***** the advisor at 2:35pm and he stated that the vehicle was not even in service yet! That I would have to leave my car for two days and I asked why was this never informed to me when I dropped it off or while I ask how long will it take? Zero response and zero communication from ***** and later on the manager all he could say was sorry we messed up your vehicle with another vehicle. Horrible customer service, lack of attention and I'm beyond dissatisfied with this service! Ownership needs to know how horrible customers are being treated here!

    Business Response

    Date: 03/21/2023

    Business Response /* (1000, 5, 2023/01/03) */
    First thing is I would like to personally apologize to Ms. ****. We did a very poor job of taking care of her while she was here and I'm truly sorry that this happened. We agreed to pick up the customer's car from her home and have all the service work done and returned to her promptly. I hope that this was done to her satisfaction. Again please accept my deepest apologies.


    Consumer Response /* (2000, 7, 2023/01/04) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    *******, the manager contacted me and was able to resolve my issue by servicing my vehicle in a timely manner. Thank you.

Huffines Hyundai Plano is NOT a BBB Accredited Business.

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