At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5800 W Plano Pkwy STE 105, Plano, TX 75093-4689
- BBB File Opened:
- 1/19/2004
- Years in Business:
- 30
- Business Started:
- 12/3/1993
- Business Started Locally:
- 12/3/1993
- Business Incorporated:
- 1/11/2011
- Accredited Since:
- 9/17/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Willow Bend Mortgage, LLC
- Business Management
- Mr. Kevin Hughes, President
- Mr. Craig Schrank, CEO
- Mr. Tracy Kell, Director
- Mr. Michael Wolfe, Vice President
- Ms. Heather Thomas, Director
- Ms. Natalie Alexander, CFO
- Contact Information
Principal
- Mr. William C. Shaddock, Principal Owner
Customer Contact
- Mr. Kevin Hughes, President
- Mr. William C. Shaddock, Principal Owner
- Mr. Craig Schrank, CEO
- Mr. Tracy Kell, Director
- Mr. Michael Wolfe, Vice President
- Ms. Heather Thomas, Director
- Ms. Natalie Alexander, CFO
- Additional Contact Information
Fax Numbers
- (972) 588-9499Primary Fax
Phone Numbers
- (877) 276-5550Other Phone
- (361) 853-9987Other Phone
Email Addresses
- Primary
- (972) 588-9499
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christopher G
01/07/2024
Willow Bend Mortgage Response
01/09/2024
I reached out to *************************** who checked his records and believes there may have been contact with the customer back in 2021. ****** is unaware of any service-related issue nor any information why the customer would respond with a negative review.
Willow Bend Mortgage takes great care to ensure its customers receive exceptional service and are disappointed we fell short with this customer. If you have any other information to share, I am happy to review in greater detail so we can improve on any shortcomings.
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