ComplaintsforDynata LLC
Market Research
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Complaint Details
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Initial Complaint
07/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Quick Thoughts is an app to complete surveys for gift cards (Amazon or iTunes). I have been able to earn over $100 with them over the past couple weeks. Today, July 4, 2021, after completing a couple surveys, my surveys and find a survey button disappeared. I believe I have been banned for an unknown reason. My request is to have this ban lifted off of my account.Business response
10/05/2021
Business Response /* (1000, 5, 2021/07/08) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you. Consumer Response /* (3000, 7, 2021/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Noticed I need to fill out this form in order to proceed with the complaint. I would like to have another investigation into my account as offered as I have made no violations. Thank you. Business Response /* (4000, 9, 2021/07/13) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket XXXXXX-XXXXXX. Thank you. Consumer Response /* (2000, 11, 2021/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Quick Thoughts completed another investigation into my account and I have been reinstated. Problem resolved. Consumer Response /* (3000, 15, 2021/08/04) */ Have been with Quick Thoughts completing surveys for some time now. All of a sudden, I stopped receiving surveys and can no longer earn anything. I would love to see this issue resolved. Business Response /* (4000, 17, 2021/08/06) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket XXXXXX-XXXXXX. Thank you.Initial Complaint
07/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Collected points for completing surveys, QuickThoughts then decided to suddenly suspend my account without notice and with leftover points and also suspended me from letting me use my points. I must have my account reactivated so I can use the points I earned.Business response
09/27/2021
Business Response /* (1000, 5, 2021/07/07) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you Consumer Response /* (3000, 7, 2021/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account will most likely be suspended again after a second review. I do not mind the account suspension, but at least I should be able to use what I earned since I do have leftover reward points. The only agreement I can come in terms to is to let me use my points then they can re-suspend my account. Business Response /* (4000, 9, 2021/07/14) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been addressed in support ticket XXXXXX-XXXXXX. Thank you. Consumer Response /* (4200, 11, 2021/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This still does not bring an agreement for this issue. I had leftover reward points unused and a few days later I couldn't use it only to suddenly find out my account was suspended. I was never notified nor received any email about my account suspension and I feel that is unfair and unprofessional from the business to proceed with actions without letting me know.Initial Complaint
07/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a member of OneOpinion for over three months. A few weeks ago, no more surveys were shown on my account. I sent an email to the help desk having no idea why this happened. I ended up emailing them twice. Finally they replied and said my account was 'tagged' and they suspended my account. They didn't provide any details about why they would do such a thing so I could work it out. They just mentioned various reasons why they generally suspend accounts. They said in the email, "At this time your account has been suspended indefinitely and you will no longer be able to participate in surveys or claim rewards from our website." The above mentioned company has always asked me to let my son complete the survey and not interfere with his answers. I would like to return my account to its previous status so that I can benefit from the surveys available on the account and redeem my points on the account, please cancel the suspension of my account as soon as possibleBusiness response
09/27/2021
Business Response /* (1000, 5, 2021/07/07) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you. Consumer Response /* (3000, 12, 2021/07/24) */ The company that filed a complaint on our behalf regarding my blocked account sent me an email containing the following message:As a renowned market research provider, known for the quality of data we provide our clients, we take the validity of our research data very seriously. When we have any concerns regarding a member's account, we are obligated to take steps to investigate and address the matter. Following two independent reviews of your account we have decided to reactivate your account on this occasion. You will start to receive surveys again and be able to claim rewards from your account as normal. But when I returned to the account, I could not benefit from the surveys because they were not available on the account. I want to know the reason for the lack of credibility in the transaction, and I want to reactivate my account quickly. Business Response /* (4000, 14, 2021/08/02) */ Thank you for your feedback. Our Member Support team checked the account and made sure everything is in place. This has been addressed in support ticket XXXXXX-XXXXXX. Thank you! Consumer Response /* (2000, 16, 2021/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you, my account has been finely restoredInitial Complaint
06/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Keep getting calls from Dynata. I keep blocking the # and they call using a new #....4 or 5 times now on multiple days.Business response
08/30/2021
Business Response /* (1000, 5, 2021/06/30) */ Thank you for contacting us! We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number (XXX XXX-XXXX) specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
06/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dynata calls our home telephone at least five times per week, sometimes two - three times per day. We are on the no-call list, but this POS company obviously does not consult that. Over the years that Dynata has been bothering us with constant calls, we have never, not even once picked up the phone. That doesn't seem to discourage them either. Why doesn't the federal government prosecute companies like this using the laws that are already on the books plus a new one that puts them out of business for being a serial abuser?Business response
08/23/2021
Business Response /* (1000, 5, 2021/06/17) */ Thank you for contacting us! We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number (XXX XXX-XXXX) specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
05/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a problem with Dynata, which I will explain it briefly. I am a member of OneOpenion.com for about two months and I have answered the surveys with full honest, I did not answer any question randomly, about a week ago I was surprised that there are no surveys in my account, I contacted them and they answered and asked me for some information, I sent the information they requested, and then I got a response that I have more than one account in my household, and one account is allowed in every household. I responded to this accusation and told them that I don't have any account other than mine and I asked them for evidence of that and today 5/21/2021 they answered me that they have techniques to detect this and that they will not reactivate my account and therefore I will not be able to withdraw the $ 50 that I collected. By answering surveys for the OneOpenion.com siteBusiness response
07/27/2021
Business Response /* (1000, 5, 2021/05/27) */ Thank you for contacting us. This member's account has already been reviewed by the relevant department. To participate in our panel members may only have one account and need to provide accurate profile information. Thank you.
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Contact Information
Customer Complaints Summary
1,025 total complaints in the last 3 years.
122 complaints closed in the last 12 months.