ComplaintsforDynata LLC
Market Research
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Complaint Details
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Initial Complaint
09/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Am a member of valuedopinions,but now worried they blocked my account without telling me the reason after completing so many surveys and most painful thing there is my money so I asked them but they are not helping I want my account backBusiness response
12/07/2021
Business Response /* (1000, 5, 2021/10/07) */ Thank you for contacting us. The member's account activity was reviewed by the relevant department again. We appreciate the member's time on the panel, however, to participate a member may only have one account, and needs to provide accurate profile information and survey responses. Sadly, we have decided to keep the status of the account as is. Thank you. Consumer Response /* (3000, 7, 2021/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already have only one account as they want I don't have several accounts and they are blocking me after completing so many surveys and there is my money there Business Response /* (4000, 9, 2021/10/13) */ Thank you for contacting us. The member's account activity was reviewed by the relevant department. We appreciate the member's time on the panel, however, to participate a member may only have one account, and needs to provide accurate profile information and survey responses. Thank you.Initial Complaint
09/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They wont stop calling me. my number is placed on the national DNC list and I never opted in to any of their list. Yet this company calls me 5 times a day, each time from a different number! THIS IS HARASSMENT and against the law... Keep it up and I will make this a legal matter!Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
09/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been banned and I did nothing wrong please reverse this ban on insta gc it says Answers not saved... We take answer quality and account security seriously. Our system detected that your answers to this survey could not be saved. This can happen if you rush your answers, your answers do not match your profile data, you are not in the designated country you signed up in, or you or someone in your household already participated in this survey. If you continue to get this page, we recommend that you clear cache and cookies before starting another survey. If this does not help, please contact customer support. nothing is workingBusiness response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you.Initial Complaint
09/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been completing surveys for a few years now with peanut labs on Listia. All of a sudden and out of the blue I get a notification that states my account is permanently suspended. I have no idea why. I did nothing wrong. I answered every survey truthfully and honest. I sent a few emails asking why I was permanently suspended and of course I never received a reply. If they could explain why maybe I wouldn't bother but they did it for no reason.Business response
12/17/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for contacting us. We will look into this respondent's account situation and reach out to them directly via e-mail. Thank you. Consumer Response /* (3000, 7, 2021/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed them multiple times and not once have they ever gotten back to me. Why all of a sudden now. They can respond to me here. Business Response /* (4000, 10, 2021/10/07) */ Thank you for your feedback. We checked our mailbox but couldn't find any emails from the member regarding their concern. We have reached out to them through ticket #XXXXXXX already for more information. Thank you. Consumer Response /* (4200, 12, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received an email from them. It is not in my spam messages either. When I log onto listia it says my account is still suspended. I emailed them again just now to see if they respond.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps calling me from various telephone numbers. I am unable to block their calls because they call from various numbers. I am on the national do not call list. Their website says I can opt out but the numbers that they supply do not go through. I do not want these people calling me ever again. Nuisance. My phone number is unlisted. These are the numbers that I have called and they do not go through. They ring twice and then a busy signal. I have tried multiple times. Opt Out from Survey Phone Calls We appreciate your participation in our research and we value your opinion. But if you do not wish to participate in future surveys, we understand and respect your decision. To be placed on our no-contact list, call 1-833-757-1746 from within North America or 1-801-341-0764 outside North America. To speak to someone about the call you received, contact us toll-free within North America at 1-866-360-9678 or call 1-801-379-4094 outside North America.Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am on a do not call list, but Dynata is harassing me with how many calls they are making. It started 9/24/2021. Dynata must be stopped. I try blocking one of their calls and they simply call me from a different number in a completely different location. It is harassment. They intentionally make their opt out process too inaccessible for people to use.Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
09/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been a member of this quick thoughts paid survey ap. I have spent countless hours participating in and giving honest thoughtful answers in all surveys. I currently have a credit on my account for over $175 and they refuse to pay me because they say my account has been flagged for suspicious activity. I have worked very hard to earn the money in my account and I need to be paid. I find it slightly ironic that I have a hefty amount of survey rewards and only now they come up with the idea that it's suspicious. There is nothing suspicious about it, I have spent countless hours working hard to earn that money.Business response
11/12/2021
Business Response /* (1000, 5, 2021/09/09) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket XXXXXX-XXXXXX. Thank you.Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sita from Dynata called after 9pm asking for survey information. But after explaining that all telemarketing calls must stop after 9pm and are illegal she stated that it did not apply because they are not asking for money. However, solicitation is not always monetary. She continued to argue with me about the fact that they can make calls anytime.Business response
11/03/2021
Business Response /* (1000, 5, 2021/09/01) */ Thank you for contacting us! We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you. Consumer Response /* (2000, 7, 2021/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I accumulated funds in my one and only Valued Opinions account and I just remained with a single dollar to reach a redemption level of my choice and I just noticed that I don't have surveys anymore. When I wrote to them on the issue last week, they said my account has been quarantined and today they have said I have many valued opinions accounts and my accuracy is not what they want. This is happening when I have been a member over a year now and I wonder why they would say that I'm not accurate today when all this time I was accurate. Further, I want to confirm with you here that I only have this account that has been suspended and I feel it isn't fair at all to accuse me of something I can not even wish to do because I know the policies.Business response
11/01/2021
Business Response /* (1000, 5, 2021/08/26) */ Thank you for your message. We will request for the member's account to receive a second review of their account activity. Once completed our support team will reach out to the member directly via e-mail with the outcome. Have a great day. Consumer Response /* (2000, 7, 2021/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Better Business Bureau, my account has been reopened and I have redeemed my rewards.Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Company calls between four and eight times per day looking for ****** *****. Each time I answer, I tell them they've got the wrong number. When they probe for more information about someone they could possibly talk to, I tell them we're not interested and to remove my number from their list. It's been two weeks of constant phone calls, and no one seems capable of understanding that ****** ***** no longer has this phone number. They apparently do not understand the phrase "remove my number". I just want them to stop calling my phone period.Business response
11/01/2021
Business Response /* (1000, 5, 2021/08/26) */ Thank you for contacting us! We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number (XXX XXX-XXXX) specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you. Consumer Response /* (2000, 7, 2021/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since the complaint was filed, the calls from Dynata have stopped.
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Contact Information
Customer Complaints Summary
1,013 total complaints in the last 3 years.
94 complaints closed in the last 12 months.