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            ComplaintsforDynata LLC

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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I have been a member of *************** for several years, but in recent weeks off and on i am not able to access my account. I have sent several emails to them regarding having to verify my account via Veriff which requires me to use a camera and or photo ID to verify my account before i can access my account which i cannot do and which i feel is very invasive. I am able to verify my account via text message and they know this as i have done it before. Today they reply to my most recent email saying i violated their rules which is completely untrue. I have been doing their surveys for years. I am tired of them saying my account as been suspended and or not being able to access my account because of their invasive system. I want to be access my account without problems. They are cheating me out of my points which i earned doing their surveys. They are being totally unfair.

              Business response

              03/05/2024

              Thank you for reaching out to us.

              We apologize for the inconvenience the member experienced. We checked and verified that their account has been reactivated. 

              Thank you.

              Customer response

              03/05/2024

              I have reviewed the business response and accept this resolution.  But if it happens again, as this has been an on going problem, i will file a complaint again. They need to fix the issue so that it does not happen again.
            • Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I had earned a $25 Krogers gift card and have repeatedly asked for assistance from them to email me the card, but have had no response. I ordered the card on 9/9/2023.

              Business response

              02/06/2024

              Thank you for reaching out to us.

              We checked our records and verified that a similar concern was brought up by the member on November 2023. One of our agents already provided the member a link to access their missing gift-card (ticket #*******). We don't see any new redemption made by the member since so we're assuming this is the same reward they are looking for. 

              The member can simply click on the link we already sent them to gain access to their reward.

              Thank you.

              Customer response

              02/07/2024

              I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.

              Thank you

              ***************************

              Customer response

              02/12/2024

              I am rejecting this response because:   


              I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.

              Thank you

              ***************************

              Business response

              02/15/2024

              Thank you for waiting.

              Our support team reached out to the member via email (ticket #*******). If the member has further questions or concerns about the e-giftcard, we encourage them to respond to the email we sent. 

              Thank you!

              Customer response

              02/18/2024

              I have reviewed the business response and accept this resolution. 
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              This company keeps calling me at inappropriate times at night. The first call was 11:41 , tonight it was 10:41. I've texted to be removed from their list. I've called their do not call lists. I've left 2 voicemails. Although I have a west coast area code, I reside on the east coast and they are calling past what time is allowed.

              Business response

              02/06/2024

              Thank you for reaching out to us. 

              We have forwarded the respondent's request to be placed in our internal Do Not Call list. 

              Thank you.

              Business response

              02/15/2024

              We apologize for the delay.

              We have added the number included in this complaint to our Do Not Call list. 

              Let us know if you need anything else.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              These guys are the worst. They call all hours of the day and night. I've asked to be removed. The lady tonight was just plain rude. "If you don't have time for the call we'll just call you back at another time" and hung up. How in the world this place has an A rating is beyond me, I'm guessing like all agencies these days the BBB is also "for sale". Disgusted.

              Business response

              01/29/2024

              Thank you for reaching out to us. 

              We have forwarded the request to have the phone number in this request be added to our internal Do Not Call list. 

              Let us know if you have any questions.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              i registered with e-rewards to complete surveys and then rewarded with gift cards after accumulating a certain amount of points. I accumulated enough points to receive gift cards they offered, i attempted to redeem my points for said gift cards only to be presented with a pop-up demanding me to stand in front of a camera and take a selfie of me holding my drivers license for verification purposes. i refused this odd request and discovered that my selfie with me holding my identification will be sent to the country of ******* to verify my identification. This I.D. verification process was not asked of me when registering for an account with them or i would have not registered, now they refuse to pay me for the many many hours of surveys i completed. Its dynata/e-rewards responsibility to pay their survey takers from the money they receive from advertisers but they are not paying!

              Business response

              01/29/2024

              Thank you for reaching out to us. 

              Keeping our member's account information safe and secure is extremely important to us, which is why weve partnered with Veriff, a global verification system. During the redemption process, members may be asked to confirm your identity through Veriff by uploading a valid government issued ID and a photo of themself. Once the account is verified, they can finish the redemption process and will no longer have to go through Veriff again on their next redemptions. 

              Since the member's account is new, we need to have them fully verified first before we can allow a successful redemption.

              Thank you for your understanding.

              Customer response

              01/29/2024

              I am rejecting this response because:   nothing resolved, generic response from company, I want my reward I earned 

              Business response

              02/06/2024

              Our apologies for the inconvenience. 

              Unfortunately, we require the member to go through Veriff to claim their redemption. This is part of our security measure to decrease, and ultimately ensure that fraudulent redemptions are stopped. 

              Thank you.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am writing to file a formal complaint against GoBranded Survey regarding the abrupt suspension and subsequent lack of response regarding my account issue.On December 31, 2023, I encountered a problem while attempting to redeem my accumulated points on my GoBranded Survey account. This issue prompted me to reach out to the customer support team seeking assistance. After contacting support to address the redemption problem, instead of a resolution, my account was disabled without prior warning or explanation.Prior to the account suspension, I had diligently followed the guidelines outlined in GoBranded Survey's Terms of Use and had no history of violating any stipulations. The only action I undertook was an attempt to redeem the points that were rightfully earned through participating in surveys and complying with the platform's requirements.Following the account suspension, I promptly contacted the support team via email multiple times, requesting assistance in verifying my account and seeking clarification on the cause of the suspension. Regrettably, I have not received any response or acknowledgment from the company regarding my inquiries.This lack of communication and the sudden and unexplained disabling of my account have caused undue stress and frustration. I am deeply dissatisfied with the handling of this matter by GoBranded Survey and their failure to address the issue or provide me with a reasonable explanation for the suspension.I am seeking your assistance in facilitating a resolution to this matter. My primary goal is to have my account reinstated. Additionally, I hope that GoBranded Survey can improve its customer service and responsiveness to ensure that customers are treated fairly and issues are handled promptly.

              Business response

              01/17/2024

              Thank you for waiting. 

              We have forwarded the complaint to our Branded Team for further information. Once we have the details, we will update the case. 

              Thank you.

              Business response

              01/22/2024

              Thank you for waiting.

              This member wrote in on Dec 20th and we replied on Dec 21st - after they completed the Veriff verification the account flag was removed and they were able to continue to participate as a member.

              Let us know if you need anything else.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I had enjoyed visiting Gobranded.com as part of my routine to take the daily poll because the questions were interesting and it was fun to see how many other people chose the different choices, but I never used the surveys part of the website much because I wasn't particularly interested in that. After a few months, I was excited to have finally gotten enough for a $5 cashout, but I had some problems with the phone verification as I'm kind of in between phones right now.I went to my profile to change my phone number, but the page said that to do so, you need to contact their support. What kind of shoddy control panel allows you to change your name and birthday, but not your phone number? Anyway, after reaching out to them, I was told that because I hadn't taken enough surveys and had gotten 100% of my points from daily polls, that I was banned from their website.I have no problem if they want to have rules saying that a certain percentage of earnings need to be from surveys if you want to cash out, but arbitrarily banning people is unacceptable. If they want policies and guidelines, they should write them down and formalize them. I feel like I got the rug pulled out from under me.

              Business response

              01/17/2024

              Thank you for waiting. 

              We have forwarded the member's concern to Branded for further checking. Once we have enough information about the case, we will update the case. 

              Thank you.

              Business response

              01/22/2024

              Thank you for waiting. 

              As per our contact from Branded, the flag on the member's account has been removed. In order for the member to continue and redeem, they will need to actively participate in surveys and not just the daily poll. 

              Let us know if you need anything else.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I recently joined Branded Surveys. I currently have the required number of points to be able to cash out but when i try to, i am directed to Veriff where i am required to use a smartphone, or a camera on a device or a government ID in order to redeem my points. I have never been instructed to do these things in order to redeem my points on similar survey sites. I am a senior citizen who is far from tech savvy and do not use cameras on any device and ********************** is making if difficult to redeem my points by requiring such methods. This is unfair, as well unsafe and very invasive. I just want a simple less invasive way to redeem my points.

              Business response

              12/27/2023

              Thank you for reaching out to us. 

              We have forwarded the member's complaint to our Branded Research team. Once we have more information, we will respond accordingly. Thank you!

              Customer response

              12/27/2023

              I am rejecting this response because:   I still cannot cash out my points without doing through VEIFF and using a smartphone or camera.    Since joining Branded surveys i was able to cash out ONE time with out going through this process.  They need to fix this issue and make it safe to cash out. Something very fishy about having to use VEIFF 

              Business response

              01/05/2024

              Thank you for waiting. 

              We checked with Branded Surveys team and verified that the member still needs to go through the Veriff verification steps in order to proceed. Unfortunately, this is not something we can bypass. 

              Thank you.

              Customer response

              01/05/2024

              I am rejecting this response because:   I Contacted Branded Surveys via email and was told i can send  a photo of a piece of mail showing confirming my name and address which was accepted. I was then sent a code via text message to use to cash out successfully.   Branded surveys has all of the information needed from me and i should be able from here on out to verify my account via text message codes on their site.  THIS OPTION WAS NOT working for me before. 

              For the record, Branded surveys ******** page has MANY people complaining about the same exact issue i had with cashing out.  I highly suggest Branded treat every one the same and not single people out making it a hassle to cash out for their time in doing the surveys.

            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I have been a member of E Rewards for 10+ years, filling out online surveys for rewards like magazine subscriptions. I had 100+ points built up over a few years, which took several hours to complete, and began the process to redeem for a magazine subscription. The company enacted a new global verification system which I found to be pretty invasive, but there was no way to redeem the points without completing it. It asked for photos of the front and back of my drivers license, as well as a photo of my face. I completed all the steps, and it said the verification failed and my account was permanently suspended. No option to re-verify, wait a suspension period, or opt for another form of verification. I sent an inquiry asking them to re-activate my account and this was the response: ( Hi Laceybeno,Unfortunately, you did not pass our verification process.Protecting our members data and information is extremely important to us, so weve had no choice but to permanently suspend your account. Thank you for your time and interest in our panel. We wish you all the best.Kind regards,Joy e-Rewards Opinion Panel. )I'm seeking reactivation to redeem the rewards I've built up over the years, and then will gladly deactivate my account as I do not wish to spend any more time filling our surveys for a company with so little respect for a customer and is willing to cancel my whole account for this verification step.

              Business response

              12/22/2023

              Thank you for reaching out to us. 

              Our support team have sent the member an email (ticket #*******) providing steps to help them verify their account. 

              Thank you!

            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I have been a long time member of the * Rewards panel and find it to be very enjoyable. However I am having an issue in getting a timely response to have my phone number updated so that I can redeem my points. An up to date phone number is required so when you redeem your points a verification code can be sent to your device to verify who you are. I requested weeks ago to have my phone number updated and it was never done. I have had to ask again but it is still not completed so I can't redeem my points. I had to replace my phone due to mechanical malfunction and as a result I received a new phone number. I have attached a screenshot showing that the last four digits of the old number are still showing on my account although I asked to have it updated weeks ago.

              Business response

              12/18/2023

              Thank you for reaching out to us.

              We are happy to let the member know that their request has been processed. They may refer to ticket #******* for the confirmation. Also, we want to apologize for the delay in processing their request due to the anticipated high volume of requests at this time of the year. 

              Thank you.

              Customer response

              12/18/2023

              I have reviewed the business response and accept this resolution. 

               

              Thank you E Rewards for your attention to this matter. I really enjoy your panel!

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