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Business Profile

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Dynata LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Dynata LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynata LLC has 15 locations, listed below.

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    Customer Complaints Summary

    • 769 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE TOP CALLING ME!!! I AM NO THE DO NOT CALL LIST!!From the start of 2025 Dynata has call my cell 11 times. I have this documented on my caller ID and verified the calling number is accurate from my cell provider. I have tape recorded the last few conversation as please do not call me any more. and have sent 2 certified return receipt US mail requests to stop the calls.the calls continue.If I receive one more call, Dynata agrees to the terms and conditions which I sent via US mail.PLEASE STOP THE CALLS!!!

      Business Response

      Date: 03/28/2025

       

      We hope this email reached you well. 

      We would like to assure you that we received your Do Not Call request via our BBB profile. We have forwarded the request to the appropriate team to take action. 

      If you continue to receive unsolicited calls after 72 hours, please let me know so I can investigate further. 

      Customer Answer

      Date: 03/28/2025

      I am rejecting this response because:   I am still receiving calls.

      2 yesterday

      I am going to sue!!!!


      Business Response

      Date: 04/01/2025

      Hello ****,

      We are sorry to hear that you are still receiving calls from Dynata. We will re escalate and make sure your number is added on our DNC List within 24hours. Thank you

      Customer Answer

      Date: 04/01/2025

      I am rejecting this response because:   This is a load of bull from the business, and its a canned reply.  They never asked what my phone number is and as of today (1 April 2025) I am still getting calls. I welcome the business to reply here with what phone number they are using. Thanks.

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Valued Opinions for years. I could not log in on 3/23/25 and contacted the company. They claim, as they have in the past with myself and many other members, that I violated their policy. They never say specifically what I did wrong and most times do not even respond when I tell them I did nothing wrong and to tell me what they think I did, etc. This is the response I received today about my account. They need to reactivate my account and let me cash out my points.Companies value the information collected through survey research. It is important for us to deliver only the best data to them. Unfortunately, our system detected violations and suspended your account.

      Business Response

      Date: 03/28/2025

      Hi ***,

      Thank you for your message. 

      Our Support Team has escalated this to appropriate teams for a review. Support will update you once the assessment is done. 

       

      Thank you. 

      Customer Answer

      Date: 03/28/2025

      I am rejecting this response because:   I did nothing wrong and my account should never have been deactivated.   The company will not be specific on why they deactivated my acct. and just says they are looking into it.    This business has a habit of deactivating many members accounts in the past often and again for no reason.   There are many complaints against them for doing this.   I want my account activated now.

      Business Response

      Date: 03/31/2025

      Hi ***,

      Thank you for your patience.

      Our Member Support has responded to your inquiry via ticket 4451034. After our final review, we regret to inform you that we are unable to re activate your account. Accounts found to be in violation of our Terms and Conditions cannot be reactivated. We take data quality very seriously, as companies rely on accurate and reliable survey responses. To maintain the highest standards, we must ensure that the data we provide meets their expectations.

      For more details, please refer to our Terms and Conditions.


      Thank you.

      Customer Answer

      Date: 03/31/2025

      I am rejecting this response because:   This is what this business does.    They will deactivate an account for some "violation" but never explain which violation and how it was violated.   They will say they cannot reactivate an account and their decision is final but they have and can reactivate accounts.  In fact I received an email a few days ago from them saying I had a survey to take.  When I clicked on the link there was NO survey but the fact they sent an email saying there was shows they did me wrong and wanted me to continue taking their surveys.   I am POSITIVE I did nothing wrong.   I have been through this before with this business and each time after contacting the BBB they did reactivate my accounts and everything was fine for a few  years until they deactivated one again and I had to play this game of reporting the business to get my acct. reactivated.   I am sure the BBB has received hundreds if not thousands of complaints over the years about this business doing this to others and are very familiar with how this company lies and deactivates accounts for no reason.  I want my account reactivated and my points there.   Thank you

      Customer Answer

      Date: 04/03/2025

      Thank you for trying.    As you can see the company did NOT give any specific reason or proof why they think I violated their policy.   There replies were vague and not specific which is how this business is.   They have done this to many many people and refused to give reasons that were clear and informative.   You should investigate this company more and let the authorities who can do something know how this business is and show them all the complaints you have had about them.  There are other sites that also have many complaints about the business.  They should be shut down and be made to give everyone they did wrong a settlement.  This business will continue to do people wrong and not pay out what the members earned.  I took their surveys, got credit for a few but now I cannot cash out my earned credits that I received.   They got what they wanted but did not give me what they said I would get.  

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a diamond member, top level, taking surveys regularly. Completed 100% of my profile, and they closed my account for some mysterious reasons, refuse to tell me, threatened to sue me for complaining, and now refuse to give me my rewards that I earned. I have referred this place to the new York attorney general for fraud.

      Business Response

      Date: 02/26/2025

      Hi ******,

      We have reviewed your account and checked that you have recent activities on your account which means this is an active account. If you have problems redeeming your points, please try again. 

      If any case you encounter issues, please send an email to our Support team to further assist you.

       

      Thank you. 

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I realize that Branded Surveys, also known as Dynata, is not accredited by the Better Business Bureau because I looked them up. I am contacting you because I don't believe in rewarding bad behavior, which is exactly what I would be doing if I didn't fight for the paltry sum Branded Surveys, doing business as Dynata, owes me. This is exacerbated by the fact that they are demanding that I give them my driver's license and passport in order to collect what they owe me for my time and for my personal information that they sold at tremendous markup. I am retired and know what it is like to be a market research client so I did this for the pennies they promised me as a way of paying it forward in this world. However, the State Department is very clear that anyone giving into such demands is giving in to a company hellbent on committing a felony. I won't give Dynata the opportunity to sell me out to the dark web. This is part of my paper trail needed to bring down this wickedness. I will make myself much more expensive to Dynata than the $6.80 they should have paid me in the first place.

      Business Response

      Date: 02/19/2025

      Hi!

      Thank you for reaching out and for letting us know your account issue.

      We will have your account review and will reach out to you separately on this.

      Thank you!

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok. So I have been using this company Branded surveys to make a few extra dollars. Everything was running smoothly. At $5.00 you could cash out. My cashout place was ******. Last night I tried to cash out and I received a message saying I couldn't use ******. This message originated from Branded Surveys. Then I tried using my bank. Ten minutes later this message appeared. Oops you are no longer allowed to take surveys at Branded surveys. I have tried contacting them to no avail. They owe me $5.24. I want my money. It takes many hours to make $5.24. But I'm homebound now. I was in the hospital first 2 weeks with ***. I need Every ***** . Please help me. Sincerely ******* *******

      Customer Answer

      Date: 01/31/2025

      I still haven't had any resolution with Branded Surveys..  This is ridiculous.. They owe me $5.24 

      Business Response

      Date: 02/03/2025

      Thank you for reaching out to us and we apologize for the delay.

      We have escalated the complaint to our Branded Team for further assistance. Once we have an update, we will reach out to the member or provide more information with BBB. Thank you!

      Business Response

      Date: 02/13/2025

      Thank you for waiting. 

      Our Branded Team verified that they already resolved the member's concern. The member has since had full access since January 22. 

      Let us know if you need anything else.

    • Initial Complaint

      Date:01/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dynata who owns and operates Valued Opinions which is involved in marketing research, has decided to suspend my account without reason. I have participated in marketing research for their company for many years without a problem.I have repeatedly requested a reason from them for the suspension and they refuse to explain themselves. I feel it is because they do not have a reason to give me. Valued Opinions also owes me $100.07 in unpaid funds as of December 17, 2024. I have requested that also.I have had trouble with Dynata in the past. This is not a good sign here.Please help if you can.***** ******

      Business Response

      Date: 02/03/2025

      Thank you for reaching out to us and we apologize for the delay.

      Our records show that this case has been handled and resolved by our support team. We apologize for any inconvenience. 

      Customer Answer

      Date: 02/03/2025

      The business in question is Dynata/Valued Opinions.  Valued Opinions has responded back to me, but they have not paid me yet.  They claim they are researching the entire issue and will get back to me as soon as they have a response from their support team.  I will believe it when I see it.  That is how little I trust this company.  I guess I will take a wait and see approach, but I may still need assistance from the BBB.  Thank you.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What happened was that, just by sending an email to support to keep my usual phone number, they, despite sending everything correctly, sent me another email saying that my account is permanently banned just like that, it doesn't make any sense, they didn't give me any logical reason as to why, I just want my account back, all this happened 2 days ago

      Business Response

      Date: 02/03/2025

      Thank you for contacting us.                                                         

      This members account has already been reviewed by the relevant department. Unfortunately, we can no longer reactivate the account. For more information, please refer to our Terms and Conditions.

      Thank you.

    • Initial Complaint

      Date:01/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to report this business for failure to pay and false advertising. They owe me money and they restricted my account to where I can't withdrawal. They took my personal data. This company needs to be shut down. I'm not the only one this has happened to in the past month. They're stealing data and not paying.

      Business Response

      Date: 02/14/2025

      Hi!

      We are sorry for the delayed response on your inquiry. We will have our Support team review your account and email  an update as soon as possible. Thank you!

      We appreciate your time and patience.

       

       

      Customer Answer

      Date: 02/14/2025

      I am rejecting this response because:   my account is already closed

      Business Response

      Date: 02/19/2025

      HI ****,

      Unfortunately we are now unable to review and check your account due to its deletion. 

      Thank you.

      Customer Answer

      Date: 02/19/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently took a survey through Dynata for Vitiligo, I was told I would be paid last week and that the client was supposed to send my information to receive a payment.

      Business Response

      Date: 02/03/2025

      Thank you for waiting. 

      We have forwarded the member's concern to the relevant team for further investigation. Once we have an update, we will reach out to the member. Thank you!

      Customer Answer

      Date: 02/10/2025

      I am rejecting this response because:   Its been a week and no one has reached out. 

      Business Response

      Date: 02/13/2025

      We apologize for the delay. 

      We are still trying to contact the correct team to verify the member's claim. We will make sure to reach out to the member as soon as we have more information. 

      Thank you!

    • Initial Complaint

      Date:12/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant phone calls. I have never done business with this company, nor do I ever plan to. Evidently signing up for the nationwide DO NOT CALL list has not done any good with this company. I consider their phone calls harassment!

      Business Response

      Date: 12/10/2024

      Thank you for your message and we are sorry to hear you have been receiving unsolicited calls from our company.

      Please send us your number and we will add your number to our Internal Do not Call list as soon as possible.

    Dynata LLC is NOT a BBB Accredited Business.

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