Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

• 

  Toyota Financial Services

  PO Box 3035 Cedar Rapids, IA 52406

• 

  Toyota Financial Services

  Hwy 38 & 61 Bypass Muscatine, IA 52761

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While trying to adjust the monthly payment of my vehicle through the app that Toyota said I had to use, it won't allow me to make an adjustment. After following all trouble shooting prompts it led me to a website that is extremely difficult and criminally misleading. It all but forces you to make minimum payments as to ensure the company gets more profits. Horrible and misleading tactics.

  Business Response

  Date: 11/17/2023

  November 17, 2023
  
  BBB Case:********
  Contact Name: ************************
  Account Number: **********
  
  The ***************** of Toyota Financial Services (***) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and *** regarding our customers dissatisfaction with making payments utilizing the *** mobile app and website.

  Both the *** mobile app and website are 100% customer-driven, and *** is unable to schedule payments using those methods on the customers behalf.

  After a thorough review of the account, our customer successfully initiated a recurring payment schedule as of August 8, 2023, for payments to draft in the amount of $700.00 on the 17th of each month. The contracted payment amount our customer agreed to is $570.09, due on the 7th of each month. As of the date of this response, the account is paid through February 7, ****, for a lesser amount than the scheduled payment amount.

  Additionally,the *** IT support group also reviewed the account and did not find any blocks for the customer to make payments through the mobile app. If the issue persists, we suggest that our customer use the latest version of the *** mobile app, if they are not already.

  Lastly, if our customer is attempting to make a principal-only payment, although the *** website does not offer an automatic or recurring principal payment option, our website does offer the option to make a one-time principal payment. It is our suggestion that *********************** schedule their automatic or recurring payment as a one-time principal payment in the amount they desire, and as often as they wish, via the *** website.

  We have attached a principal and interest brochure for their review to this response.

  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).
  
  Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct Name: ******************************************************************** Amount:$49621 Date Opened:5/17/2022Acct# *****************Please DELETE the fraud Account from my ********************** Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

  Business Response

  Date: 11/17/2023

  November 17, 2023
  
  BBB Case: ********
  Contact Name: **********************************
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their request for debt validation and claim of Identity Theft for the above referenced account.
  
  TFS is not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA). As a result, we are not legally required to provide specific documents other than Takevik Poghosyans contract, which we have enclosed for their records. We have confirmed there have not been any acts of fraudulent behavior or violations committed by TFS with respect to their contract.
  
  The contract was signed by ********************************* on May 17, 2022. The contract obligates them to pay 72 payments of $961.3. By signing this contract, they agreed to the terms and conditions,which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed,their failure to continue to remit payment and keep their account in current status may result in further collection activity or legal action.
  
  Our records do not reflect that their contract balance has been paid in full; furthermore, we are required by Federal Law and the Fair Credit Reporting Act (FCRA) to report all information accurately to the *************************** (CRAs) based on Tatevik Poghosyans payment history.
  
  Following receipt of Tatevik Poghosyans complaint, our **************** initiated an investigation into the claim that their account was fraudulently opened. During our investigation, we were unable to conclude that the account was opened as a result of fraud.Because we are not able to validate the claim that this account was fraudulently opened, we are not able to accommodate Tatavik Poghosyans request to delete the tradeline.
  
  We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/20/23 a letter was sent stating a refund for gap coverage of ****** was owed to me. i waited over two weeks for this then on 10/17/23 i contacted the company who stated the check was returned to them and they would send out a new check after i confirmed the address and explained again i had a last name change and sent in documents prior when i had the 2018 ***** malibu which was turned in and paid off with a new vehicle in august 2023 and they'd see the new last name of "*****" when ***** paid off the balance. they played dumb about this.then on 10/31/23 i contacted them again stating i didn't receive it again in which i was told the check was cashed at **** of america. a **** in which i don't use and that it seems it was fraudently cashed. the company filed a report stating i didn't cash it and would be sending me a form to fill out declaring i didn't cash it. they said theyd send this form and i'd receive it within a week and i still haven't received it. i believe the company is full of s*** and trying to give me out what is owed. they wouldn't give me details on how the check was cashed even despite saying they can trace it. so if they were able to do this then theyd already know it wasn't me and it was fraudently committed by someone else

  Business Response

  Date: 11/17/2023

  November 17, 2023
  
  BBB Case: ********
  Contact Name: ********************
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the request for the status a GAP refund.

  After a thorough review of the account, our records match our customers. Additionally, our customer was advised during a previous conversation that the accounting request to obtain a copy of the cashed check takes 30 (thirty) days. The request was submitted on October 31, 2023.

  The GAP policy our customer purchased is provided by ********************** ********************** Insurance Services (TMIS). To best assist, we invite our customer to partner with TMIS. For convenience, TMIS can be reached at:

  Toyota Motor Insurance Services: **************

  We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably through explanation.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).
  
  Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deferral fee and was misled by a representative. During the months of Covid 19 I was allowed to defer payments. There is a 30 day late **** on my credit for August 2020. I told the representative I would not be able to sign any documents since I was out of the country. I was misled into paying the deferral fee and was not given any electronic options for signing the deferral letter.

  Business Response

  Date: 11/17/2023

  November 17, 2023
  BBB Case # ********
  *****************************
  Account Number: ***********
  
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ***************************** regarding negative information reflecting on his credit profile with Toyota Financial Services (TFS).
  
  First and foremost, TFS thanks ****************** for bringing these concerns to our attention. After a review of Mr. ******** account, we discovered that the payment for the deferral fee was made on 8/17/2020. Due to system limitations, the deferral was not processed until 9/11/2020.  On November 17, 2023, our Credit Dispute Resolution Team sent an update to the *************************** (CRAs) to remove the 30-day credit marker reported in August 2023. We ask that ****************** allow at least ***** days for this update to reflect with the CRAs.

  
  Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate ****************** for bringing this matter to TFSs attention. If the customer should have any further questions, please feel free to contact our *********************** at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  

  
  

  Customer Answer

  Date: 11/17/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2023 I flew in to ******************* Toyota of ********** ******* and purchased a used 2019 Toyota *************** Edition off lease vehicle, which was a cash deal.After my purchase, i drove the vehicle over 900 miles back to my home in ******* where I need to register the vehicle. ******************* Toyota will pay the ******* taxes. ******* only allows *************************************************** to the State.I have been waiting over 40 days for receipt of my vehicle title from Toyota Motor credit and still have not received my vehicle title.Currently i have ************* temporary tags on my vehicle which expires on 11-10-2023.Ive contacted ******************* Toyota in ********** ******* tags and title department, which has told me they have been in contact with Toyota Financial, but no one knows where my title is located within the company, and they are still waiting to receive it, then overnight by ***** to my ******* address.Im extremely frustrated because my temporary tags will expire on 11-10-23, and i cannot operate the vehicle since i do not have a title to register my vehicle in the ****************.For the past 2 weeks ive been calling and calling ******************* Toyota with the same outcome.. NO VEHICLE TITLE.It would seem to me that a vehicle thats only 4 years old MY TITLE would easily be at Toyota Financial finger tips.I dont know how much longer im suppose to wait for a very important document, so im asking you to investigate the company, and ask them to overnight my title to ******************* Toyota. I would like for Toyota to send me the exact title of the vehicle, with No errors to my ******* address

  Business Response

  Date: 11/13/2023

  November 13, 2023
  
  BBB Case:********
  Contact Name: ************************
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the request for the status of the title associated with a vehicle owned by Toyota Lease Trust (TLT).
  
  After a thorough review, TFS has confirmed that the title is pending to be received at ******************* Toyota via a third-party service responsible for delivering the title directly to the dealer. Additionally, the affiliated business has confirmed the title was received as of Tuesday, November 7, 2023, and is in processing to be forwarded to the dealership.
  
  In regards to ************************* concern with the vehicle registration, we respectfully request that they inquire with their local DMV about potentially extending the temporary registration.
  
  We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably through explanation.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).
  
  Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a leased vehicle through Toyota Financial Services. In order for me Not to pay property taxes on my vehicle I was instructed by Toyota Financial Services to file Lessee's Affidavit (form ******) with my local central appraisal district. I did for 2022 & 2023. Had them notarized as required. Toyota Financial Services confirmed receipt of said ********* form twice. Property taxes were still added to my account for both years. I have audio documentation from ****** (customer resolution team member for ******************** on 05/26/2023) stating they would remove all property taxes as of September 2023. Called Toyota Financial Services 11/06/2023. The notified me that now, all taxes would be removed from my account April **** (no rationale given) plus they took $204.22 of my monthly vehicle payment and applied it to my existing property taxes with out notifying me and without my authorization. They are refusing to reimburse me. This has been going on for almost two years. If I have to wait until **** I will have to file another lessees Affidavit and go through this again...

  Business Response

  Date: 11/10/2023

  November 10, 2023
  
  BBB Case:********
  Contact Name: **********************
  Account Number: ***********
  
  The ***************** of Toyota Financial Services (***) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and *** regarding Personal Property Tax associated with the above-mentioned vehicle account.

  After a thorough review of the account, EL Paso County has accepted and honored the Personal Property Tax Affidavit and has granted the exemption; however, the *************** has opted out of honoring the affidavit; therefore, the customer is responsible for property tax to be paid to the city. The amount of $204.22 was assessed to the customers account as of October 26, 2023, and is correct.

  In regards to our customers concern with funds being applied to the property tax assessment on the account from their monthly payment, our records do not reflect funds in the amount of $204.22 being applied towards personal property tax, only the assessment of the personal property tax as of October 26, 2023. 

  Additionally, the abatement was approved on November 2, 2023.The estimated date of the refund that is expected to be received is ******* 31,2024, in the amount of $1,313.57. The abatement process takes approximately 34 months to be completed and for *** to receive a refund from the taxing jurisdiction, which will be applied to the customer's account.

  Lastly, we respectfully request that our customers contact us by mail, fax, or via the *** website if they prefer to have documented correspondence, as our *** representatives are unable to participate in conversations when customers are recording conversations.

  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).
  
  Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

  Customer Answer

  Date: 11/10/2023

  I am rejecting this response because:   for over a year and a half. TFS repeatedly lied about the status of my ******'s Affidavit. My records and theirs shows the countless attempts by us to bring resolution to this issues and was just recently discovered by the ********************************** that TFS only recently (October 2023) requested reimbursement of said property taxes. Their property tax #'s are "now" correct, but this was solely based off of our efforts, and it wasn't until I filed complaints with the ************************* ************************* and a civil complaint with the ************************* for unfair & deceptive practices, to include Harrassment (pending) that TFS finally started to do the right thing.  I want TFS to know that I will make this horrible event TFS put my family through, Known...

  Business Response

  Date: 11/15/2023

  BBB Case:********
  Contact Name: **********************
  Account Number: ***********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the follow up complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the above-mentioned vehicle account.
  
  Based on our review of the account, our position remains the same.
  
  TFS relies on the *********************************** (CAD) and the city and county of El Paso to furnish updates about the status of the account and refunds as related to Personal Property Tax.  As TFS is provided with updates and receives disputes, we rely on correspondence from the taxing jurisdiction for assistance. We have confirmed that there have not been any acts of harassment committed.
  
  As per our response from November 10, 2023, EL Paso County has accepted and honored the Personal Property Tax Affidavit and has granted the exemption; however, the **************** has opted out of honoring the affidavit; therefore, the customer is responsible for property tax to be paid to the city. The amount of $204.22 was assessed to the customers account as of October 26, 2023, and is correct. Additionally, the abatement was approved on November 2, 2023. The estimated date of the refund that is expected to be received is January 31, ****, in the amount of $1,313.57.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).
  
   Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

  Customer Answer

  Date: 11/15/2023

  I have 4 Audio Recorded Files from early this year of your so called customer service reps. ***** about the the status of my Lessee's Affidavit, stating they never received it, our vehicle didn't qualify..., yes, we have it....  Toyota's response is, the standard and typical BS they have given us for almost 2 years.  I will make said audio files readily available... will see how proud you are of your "Excellence..." then.  We are Done with this **************

  Customer Answer

  Date: 11/20/2023

  I am rejecting this response because:   

  I have 4 Audio Recorded Files from early this year of your so called customer service reps. ***** about the the status of my Lessee's Affidavit, stating they never received it, our vehicle didn't qualify..., yes, we have it....  Toyota's response is, the standard and typical BS they have given us for almost 2 years.  I will make said audio files readily available... will see how proud you are of your "Excellence..." then.  We are Done with this ***** Company.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account from ******************************************************************** report as a chargeoff or collection on my credit report which is a direct violations of FCRA 15usc code ****. Plus I never received any documents that I requested and I never received ****c from them. Im requesting this account to be removed from my credit report effective today

  Business Response

  Date: 11/14/2023

  November 13, 2023
  BBB Case # ********
  *********************
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ********************** 
  
  First and foremost, TFS would like to thank **************** for bringing his concerns to our attention.
  
  We have previously researched our records and have determined that the information reflected in our records is correct and we are reporting Mr. ******* account to the ********************** reporting agencies in a manner that is consistent with our records. 
  
  Unfortunately, we are unable to accommodate Mr. ******* request to remove the Charge-off status reported as we are required to report accurate information to the Credit ****************** (CRAs). 
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate **************** for bringing this matter to TFSs attention. If **************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Toyota Financial Services (TFS) Complaint Description:I am writing to file a complaint against Toyota Financial Services (TFS) (Toyota Financial Services, PO Box *****, *****, ** *****.) I was informed by ****** DV to submit a request to TFS for the original copy of my new car which I purchased in the state of WA. made a purchase from this store on 6/18/23. Since then Ive gone to OREGON DMV numerous time to registered my car in the *************** and paid all necessary fees as required by OREGON DMV . TFS has still hasnt mailed out the original copy of the my car to OREGON DMV, their customer service staff has not supported my case . My call has been dropped and hung-up on multiple time when agent pretend to look in to my caseAgent code ZXKW Agent code PMZD The issue I am facing is that, after just three months of use, TFS, can affect my JOB. Taking off time to deal with ****** DMC and TFS. Im only the customer, Im dont understand DMV or Finical language, it shouldnt take 3-4 months my car registration process. The upsetting and frustrating part about this situation is how TFS Customer ******************** reps do not care in helping .I have made multiple attempts to contact them over the of months, and I have kept records of all my communication attempts. Unfortunately, there has been no resolution or communication from TFS regarding my issue.Desired Resolution:I would like TFS compensate for my time taken off my current job and urgently assist my new car registration for process, so I dont run into traffic law enforcement matter. I appreciate your assistance in resolving this matter. I believe that *** Electronics Store should stand by their warranty and provide the necessary support to resolve the technical problems with the [Product Name].Thank you for your attention to this issue.

  Business Response

  Date: 11/08/2023

  November 8, 2023
  
  BBB Case:********
  Contact Name: **********************************
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the title for the above referenced account and their state-to-state process experience.
  
  Our team members are trained to the highest standards, and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers, including providing misinformation. We have reviewed all phone recordings relating to this matter, and any instance of unprofessionalism discovered has been reported to the appropriate management team.
  
  We understand *********************************** frustration with Toyota of Tri-Cities and their attempts to acquire their registration documentation. Once a vehicle has been financed, it is the responsibility of the dealership to submit the original title and registration application to the appropriate titling agency. For this reason, we respectfully decline compensation as requested by ***************************************************Our records indicate that on August 14, 2023, TFS received a Washington title for the above-referenced account, although the address on their contract reflects an ****** address.
  
  Upon review of ****************************** concerns, we contacted the ****** Department of Motor Vehicles and spoke to *****, who confirmed they had received the forms and fees required, as well as waived the need for a vin inspection. The only required document is the **************** title for the above-referenced account. Please note that we do not claim that the Oregon DMV will accept the forms as they are; we simply asked in an attempt to avoid further unnecessary visits to them from *********************** *****. Ultimately, any additional needed documents will be at the discretion of the Oregon DMV.
  
  Lastly,TFS has released the title to the Oregon DMV via ***** tracking number 704175795325.We respectfully remind them to visit the Oregon DMV to complete the state-to-state transfer.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for acc

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Financial received funds from Allstate on October 20, 2023 to pay off my car in the amount of $15,488.70 for my 2021, Toyota, Corolla for the collision on August 26, 2023, VIEN #MJ063905, Acct. #***********. Toyota demanded that Allstate send Toyota financial department the $9,047.30 that was reimbursement to me for my car replacement payment. Allstate sent the $9,047.30 that Toyota demand to their office. Toyota cashed the check on October 16, 2023, but Toyota Financial ************** inform me they could not find the check for $9047.30. On October 27, 2023, I continuously called Toyota office and I was informed it would take 24 to 48 hours after the check was cashed. Allstate sent proof of the check being cashed on October 24, 2023. Then I was informed that Toyota would require another **** days to process the check even though the check had been cashed and deposited and after the 10 days of processing it would take an additional **** days before the check could be mailed to me. Toyota should have never received the check but Toyota Blackmailed and refused to release my car title to Allstate until Toyota received my portion of the settlement and then Toyota would reissue the $9047.30 back to me and release the title to Allstate. I then requested on numerous phone calls to speak with upper management and the Resolution Team. Toyota refused to allow me to speak to the Resolution Team over financial or a supervisor and it would be another 24 to 48 hours . Toyota has no rights to keep my portion of my settlement for my car. In fact, they had been paid and refused to forward the title onto Allstate. In the meantime, I am without a car and I have to pay taxi cab fares. Toyota is collecting interest on my funds that are deposited in their account while I have to wait 10 days for processing and 10 days for mailing, and they have deposit the check for 11 days. That is a total of 31 day minimum that I am without a car and Toyota is making a profit off me

  Business Response

  Date: 11/01/2023

  November 1, 2023
  
  BBB Case:********
  Contact Name: **********************
  Account Number: *************
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS by ********************* regarding the refund of any overpayment of funds from the Total Loss of their vehicle.
  
  Our records match those of our customer in some regards. TFS did receive the insurance check on October 24th, 2023. The check, however, was not misplaced. Processing time is required in order to apply funds. The funds were applied on October 30th, 2023. It is typical for additional processingto remove any additional interest and back date the payment to the date of lossto take approximately five to seven business days. Once the funds are properly applied to the account to fully close the account any overpayment refunds will be sent to our customer at their system address. We concur that this can take an additional seven to ten business days as indicated in our customers complaint.
  
  TFS has reviewed the account and found no evidence of fraud or wrongdoing on the part of TFS to substantiate our customers claim of blackmail or refusal to release the title to Allstate. The processes that were followed were appropriate and in line with those which are applied to all customers in this unfortunate situation.
  
  TFS will not retain any funds that have been received beyond those required to close the account. Any overpayment is always refunded to the customer as will be the case in this instance.
  
  We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.

  Customer Answer

  Date: 11/02/2023

  I am rejecting this response because:   Toyota stamped deposited the check on October 16, 2023.  Toyota has been withholding payment to me for the past 2 weeks and leaving me without transportation and funds for transportation.  The checks was deposited on October 16 so why have not Toyota released my payment.  This is an additional 17 days and the check has not been released.  This is unfair to me the customer since the car was a total loss as of August 26, 2023.  The checks should be Express Mail to my PO Box ***** immediately.   

  Business Response

  Date: 11/02/2023

  RE:       Account Number:                 030612LN060
  Vehicle:                                 2021 Toyota ************************************ of Toyota Financial Services (TFS) is in receipt of your follow up correspondence regarding the expected refund of a surplus check for **********************
  
  Our position remains the same; however, as of the writing of this letter the funds have been applied. It is inside of our normal timeframe for a check to take up to thirty days from the time it arrives to be processed as checks are processed in the order they are received. We understand that this is not an ideal situation, and our customer is working to resolve a stressful situation. The loss of the vehicle; however, was not caused by TFS and we must be permitted the appropriate amount of time to complete the request properly. While our customer may disagree with the timeframe, there is not more that can be done to expedite the release of their funds.
  
  We confirm that there is a surplus of $9,107.00 which will be refunded inside of the previously provided timeframe.
  
  We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If you have any additional questions regarding the status of your TFS account, please contact us at **************.

   

  We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold an extended warranty for a car and told I could cancel. This was after I was told Toyota will not accept outside financing and I was forced to finance through them. With a plan to refinance I contacted the warranty company to cancel the extended warranty through Toyota. A refund check for the warranty was mailed to Toyota financial on 10/05/23. To this date I still have not received my refund to my account. I contacted a Toyota financial and they could not provide a resolution and refused to escalate the process to confirm the check was received. The employee I spoke with said it was perfect that I was filing a complaint with the BBB and did not seem to care about my issue with the company.

  Business Response

  Date: 11/01/2023

  November 1, 2023
  
  BBB Case:********
  Contact Name: **************************
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the **************** Agreement (VSA) refund for the above referenced account.
  
  Regarding ***************************** concerns about the outside financing claims from *********** Toyota ***********, please be aware that Toyota Financial Services' relationship with *********** Toyota *********** is that of a financing source, similar to a credit union or a bank. The dealership operates as an independent business entity, over which TFS has no control. TFS is not involved in the negotiation process between customers and the dealership, relying solely on the terms and conditions outlined in a written contract.
  
  Our records indicate that on October 30, 2023, ************************* provided check #******, dated October 5th, from ************ for the refund of their ***. This check was sent to P.O. Box ******, *******, **. Please note that this is no longer a TFS address. However, we have partnered with the ************* ************** ****** to request that our mail be forwarded. As some time has passed and our records show that the aforementioned check has not been cashed by TFS, we respectfully invite ************************* to contact ************ and request that they reissue their refund to TFS at P.O. Box *****, *****, ** *****.
  
  We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.**** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.