Customer ReviewsforToyota Motor Credit Corporation

my car was totalled...I had extended warranty, gap and wheel and key insurance on it. I ASSUMMED. that the gap insurance would cover the difference between owed and value...which it basically...but they kept the refund for the extended warranty and wheel and key polices to go toward the difference....is this even legal? if polices were with an outside company I know I would have gotten refunds for those polices....I think that's more than a little crocked..what if I only had gap????

September 4, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *************************, regarding their dissatisfaction with Toyota Financial Services (TFS).It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.TFS has been advised of the total loss of a 2019 Toyota RAV4 as of May 2, 2024. In regards to our customers concern, all financed Voluntary Protection Products (VPP) are cancelled for prorated refunds prior to a Guaranteed Auto Protection (***) claim being filed. As part of the agreement, the *** policy requires that there be an accounting of all monies before the claim can be filed. Additionally, *** does not cover insurance deductibles or any late or extended payments. If a deficiency balance remains on the account, the customer will be responsible for any balance remaining.We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

Absolutely the worst company I have ever dealt with and someone needs to do something!!! why are they getting away with holding peoples titles hostage to vehicles they have paid completely off. Not okay at all and completely illegal. I sent a check from state farm on july 31st and this company has not looked at it or cashed it and here we are august 10th the check has still not been cashed or processed and i am sold every excuse in the book when I call. when people total loss a vehicle you arent allowed to take payment on it and they did!!!! took $387 out of my account after i crashed the vehicle and it was reported. I know a lot of people filing action law suits on this company when will the better business bureau finally step in? Paying customers DESERVE their title.

August 16, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed by ************************* regarding their dissatisfaction with TFS and their request for assistance with the above-mentioned TFS vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable and that the total loss process is a stressful situation.On July 15, 2024, TFS was notified by ******************** of the total loss of a 2015 Toyota Sienna.The funds to satisfy the balance due on the account were received on August 1, 2024, from ********************. The total loss processing has been completed as of August 15, 2024. The title will be released to ******************** as stated on the Letter of Guarantee (LOG) dated July 17, 2024, now that payment has been received. TFS system records reflect that as of August 2, 2024, the recurring payment scheduled has successfully been cancelled associated with the bank account number ending in XX16. No additional payments will be drafted.We thank ************************* for their patience as TFS partnered with ******************** to close their vehicle account. We hope to have the opportunity to earn their business again in the future.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I am writing to express my disappointment and frustration with the recent experiences my husband and I have encountered with Toyota ***************************************. My husband, a terminally ill military veteran, and I, an elderly couple, purchased a Toyota Tundra in March 2024. Initially, everything was satisfactory until Toyota Financial Services began withdrawing money from our account twice on the same day, amounting to two car payments. This issue first occurred in July and then again in August.Upon discovering this, I promptly contacted Toyota Financial Services customer service. However, instead of addressing our concern, they informed me that our account was past due and that we would be charged a late fee. Despite having auto pay set up for the 6th of every month, the representative claimed there was no record of this in the system and insisted that we make an immediate payment over the phone.This situation has put us in a dire financial position, as we are retired and disabled with limited funds. When I requested a refund for the duplicate charges, my request was denied. Furthermore, my repeated attempts to speak with a manager were met with resistance, and I was told I would receive a call within 48 hours, which never happened. Subsequent calls yielded the same unhelpful responses.In an attempt to resolve the matter, I visited the dealership and spoke with the General Manager, but unfortunately, no progress was made. The unauthorized withdrawals and the lack of assistance from both Toyota Financial Services and the dealership have left us feeling defeated and helpless.Given the gravity of this situation and the financial strain it has caused, we are left with no choice but to consider reaching out to the Attorney General if a resolution is not achieved. It is deeply disheartening that a company as reputable as Toyota would allow such a situation to persist, especially when dealing with a vulnerable and loyal customer base.

August 8, 2024 BBB Case: Review Contact Name: ***************************** Account Number: ******7041 ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their multiple payments. TFS thanks ***************************** and her spouse for service to our country and for bringing their account to our attention. Please know, our team members are trained to the highest standards and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers. Rest assured, all phone recordings have been reviewed on your account and any instance of unprofessionalism discovered has been reported to the appropriate management team.On August 7, 2024, our office had the pleasure of speaking with *****************************. We thank her for providing additional feedback and the clarification we needed to process their refund. Pursuant to our conversation they understand the electronic refund of $1,399.66 will be available in approximately three to five business days. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I paid off my 2017 Range Rover Autobiography that was purchased through ******************* Toyota in ****, **. The payoff was processed on 04/05/2024. I have contacted Toyota financial on many different occasions to get a refund of my mechanical service agreement as well as GAP insurance. Both totaling over 7.4k. Toyota financial reps kept telling me that they resent the checks to my primary residence which was a complete lie. Come to find out, the checks are coming from a 3rd party called GSA. After contacting GSA they cleared and sent the checks to Toyota financial. I just contacted Toyota and they are now saying that they dont have the checks. Need to start a class action against Toyota, obviously their reviews say it all. This company has zero organization or integrity. If I dont receive MY money in the next few days, I will be filing suit.

July 26, 2024 Contact Name: *********************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *********************************** regarding their dissatisfaction with Toyota Motor Credit Corporation (TMCC) and TFS regarding a 3rd party Voluntary Protection Plan (VPP) refund.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.Gulf States Administrators issued two checks to TFS in the amounts of $6613.84 and $816.75 after the account was closed and paid in full. On May 6, 2024, and May 9, 2024, the funds were returned to Gulf States administrators, confirming the account was closed. Gulf States Administrators is responsible for having the funds issued to the customer directly in this case. We respectfully request that *********************************** follow up with Gulf States Administrators for assistance.GS *************** **** can be contacted at the information below:Phone: *************** Fax: ************** E-mail: ******************************* Mail: ************************* ***** Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

They are holding my GAP insurance hostage! I have literally spent hours on the phone with them to no avail. They finally sent me an overage check the other day for like $198.00. I was excited until they spelled my middle initial wrong which is G. Instead they spelled it -GG.? and no space between the last G and my last name. I called, and they said they would issue me another one in only four to six weeks.This is separate from the almost $6.40.00 they owe me for my GAP refund, plus extra car payment of $240.00 that I paid while they were dragging their feet. Plus of course the $198.00 overage check they made out so it is not cash-able. Two supervisors said that they had seen several misspelled checks like mine. Makes me wonder if they did not misspell it on purpose after seeing their one to two star reviews on the internet! Just to hang on to people money longer. I was going to buy another Toyota, to replace the one that was totaled by a deer strike. But due to Toyota finance we bought an ******* Accent instead. I was l was also dealing to get a 2024 Toyota GR. But have decided on a ***** R.....I am done with what used to be my favorite car brand since 1972 thanks to Toyota Finance!

July 26, 2024 BBB Case: Review Contact Name: ************************* Account Number: ******4319 ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their overpayment and Guaranteed Auto Protection (***) refund after a total loss. TFS thanks ************************* for bringing their account to our attention. TFS is in the process of updating **************** ******* name to match the signed contract. Rest assured, the typographical error that caused their check to be issued with a duplicate G. was inadvertent. We have requested the reissue of their refund in the amount of $198.84. Based on the payment history, TFS is refunding ************************* for the undue interest from their payments made on June 3, 2024, and June 26, 2024; these payments were made after the date of loss of May 19, 2024; therefore, TFS has issued a separate refund in the amount of $191.66. Upon receipt of **************************** complaint, TFS partnered with Toyota Motor Insurance Services (TMIS), and we confirmed they issued their *** refund in the amount of $666.49, which will be mailed under separate cover. Please note that the time frame is three to five business days for processing and seven to ten business days for mail time.To confirm, our customer will receive three checks. $191.66 to refund the interest for payments made after the due date (our customer is responsible for any amounts due after the insurance settlement is received). The second check for $198.84 to replace the check with the inadvertently incorrect name. The third check will be for the *** refund of $666.49.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

The customer service representatives' behavior was unprofessional and unacceptable. On 7/19, when I requested to speak to a manager, supervisor, or team leader, they hung up the phone, not once but twice. I was calling to pay off a debt that is on my credit report. This vehicle was a write-off many years ago, and I was not able to verify its name, make, and model. I verified my social security number, address, and phone number, but they were insufficient to close the account.The first representative had me on hold for 10 minutes. I could hear her typing away, and then she hung up the phone. That was *******'s ID number, which starts with a W. The second representative was **** ID # LNJW, who was able to inform me that the supervisor was not able to help me and then hung up the phone. And of course, many years later, attempting to close this account... it is still unpaid because of customer service ethics. This time, I will write reviews on every platform until the *** sees my effort.

July 25, 2024 Contact Name: ********************* ******************** of Toyota Financial Services (TFS) is in receipt of the review filed by ********************* regarding their dissatisfaction with Toyota Motor Credit Corporation (TMCC) and TFS.The privacy of our customers is vital. Based on the details provided and reviewing our records, we are unable to determine if you are listed as an authorized party on any TFS account.We respect the privacy of our customers and employ procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the referenced concern.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I have tried countless times to have Toyota Financial send the title to my state so I can get my license transferred. My new RAV4 is sitting in my garage with no plates on it because they cant get their act together and get the title sent. Basically, I paid $40000 for a car I cant drive. I uploaded the first request to the website and they didnt get it. I had the treasurers office fax a request and they didnt get it. *****. They are ridiculous. Never finance through Toyota.

July 10, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******************* dissatisfaction with the state-to-state (***) transfer process associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.TFS received a written request for the title to the vehicle associated with the above-mentioned account from the Brule County Treasurer on June 19, 2024.As of the date of this response, the paper title has been received from the state of *********, which was requested on June 19, 2024. TFS is dependent upon the state to receive the title once requested, which can take 3060 days, depending on the state.Once TFS completes processing for the title, we will expedite the title to the ********** of Revenue, Brule County Treasurer at *****************************************************************, via ***** to complete the *** transfer process.We thank our customer for their patience and hope they are enjoying their 2024 Toyota RAV4.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I was told buy this platinum warranty was just like a bumper to bumper warranty. Now that Im making a claim, they will not honor the warranty.

July 10, 2024 Contact Name: ******************* ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding **************** dissatisfaction with the denial of a Toyota Motor Insurance Services (TMIS) ************************ Agreement (***) claim.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.******************* purchased a Platinum *** from TMIS.Our records reflect that a mounting bracket for the alternator was broken due to a missing bolt. The agreement includes an exclusion clause for components not covered by the **** The *** does not cover hardware such as nuts, bolts, clips, retainers, and fasteners; therefore, the claim was denied due to a non-covered component. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

If I could 0 stars, I certainly would. This is, by far, the worst company I've ever tried to work with. This last call, when I asked for a supervisor, I was given someone named ****** who promptly hung up on me. It would almost be funny if it wasn't. I will never use Toyota, in any iteration, again. For MONTHS, I've been trying to get reimbursement for work I had done. Every time I faxed them with the information they asked for, I would then get a rejection letter stating it had missing information. I jumped through their hoops for months, supplying everything they asked for. I would then get another rejection letter with NEW information that was "missing". I called them today and they said that I needed something that wasn't on their previous list. Today, someone finally was honest and told me that the warranty would only cover $98 out of a bill that was over $700. I thought I was fighting for $700 and no one bothered to tell me next to nothing was covered on the invoice. They're rude, they're inept and I should have looked at the ratings before entering an agreement that would ****** nothing in return.

July 9, 2024 BBB Case: Review Contact Name: *********************** Account Number: ******1673 ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted against Toyota Motor Credit Corporation (TMCC) and TFS regarding reimbursement for repairs.The agreement our customer mentioned was purchased from a third-party vendor and not from TMCC or TFS. We have no record of communication with our customer regarding this matter. As such, we are not the correct party to resolve our customers concern. We encourage our customer to ************************* Their telephone number is ************. Our customer may also wish to submit a review for the correct company listed above. The administrator of the agreements address is P.O. ********************************-9550.Should our customer have concerns relating to their TFS account our ************* team can be reached using the contact information below.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.