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Business Profile

Massage Therapist

Massage Heights - Franchise - Shadow Creek

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ashley W

    Date: 07/08/2023

    This place will SCAM you out of your money and the customer service is piss poor! I used a gift card for a facial in November and decided to get the membership. I left a $20 tip on my card, but an employee put an additional $69 tip that I didn’t authorize. When I recognized the unauthorized charge, I immediately called and told the manager/lead and asked to cancel my membership as I felt uncomfortable doing business with them at that point. She told me that she’d cancel and would look into the unauthorized charge and get back with me. She never called me back! Then I got charged in December, January, and February for the membership. I called nonstop and was always told it was canceled and I’d be called back about the refund. No one called. Then suddenly the manager from November and December was no longer with the company and suddenly the manager I spoke with starting January says there weren’t any notes on my account about the membership cancellation or unauthorized charges. I have been calling regularly since November and still haven’t been refunded for all of the charges. The current manager claims there’s nothing she can do now because the charges are out of the window of time to process a refund. They currently owe me $210 and don’t seem to care to rectify the situation. Do NOT support this business!!

Massage Heights - Franchise - Shadow Creek is NOT a BBB Accredited Business.

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