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Complaint Details
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Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a Hisun 750 UTV from ********** in Bristol VA in November of 2020. I took it in to Rural ING on April 26th 2021 for warranty work they said it needed a new motor, it's been 4months and Hisun still hasn't sent a motor .I tried calling Hisun a couple times and didn't get anywhere with them . I call ********** and they say they can't do anything cause waiting on motor from Hisun. All I want is to get my UTV fixed so I can enjoy it after paying 10k I already had to cancle 2 trips I had planned this summer to go riding. Vin#A6H******LBXXXXXX
Business response
11/02/2021
Consumer Response /* (2000, 6, 2021/08/31) */ Just got a call from R********* and Hisun agreed to replace UTV with new unitInitial Complaint
06/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a brand new Hisun sxs from rural king in August 2019. Shortly after purchasing it with 20 hours on it something occurred with transmission and had to take it in for service. It took Rural King 4 months for repair to be completed. On June 23 2020 it broke again with only 37 hours on it. Took it into Rural King again and they said it would be at least a month before they could look at it. I have tried to contact Hisun and can't get anyone on the phone. I am extremely upset! This machine is obviously a lemon and I need a resolution. It only has 37 hours and I'm looking at another 4 months without it!!!Business response
10/11/2021
Business Response /* (1000, 5, 2021/06/29) */ Contact Name and Title: Lisa W******, Paralegal Contact Phone: XXXXXXXXXXX Contact Email: lisa.w******@hisunmotors.com Mr. *******, We are in receipt of your BBB complaint. In order for us t further investigate your claim, please provide us with the VIN of your unit, along with the information for the Rural King store that you purchased the unit and the information for the store that serviced your unit, if it is different from the purchase location. Kind regards, Lisa W******, Paralegal Consumer Response /* (3000, 7, 2021/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution has been reached yet. Vin number for the unit is A6HMDWZ0HLBXXXXXX. It was purchased aand serviced at Rural King at *******************************, ** XXXXX on 8/19/20. It was actually taken in an another time right after purchase because 4wd wouldnt work and battery wouldnt charge. The second time when it had 20 hours on it the clutch went out of it and it took 4 months to repair. This time it has 37 hours, which is only 17 more hours than the last time it went in. The machine will run but will not move and the store is telling me it will be at least a month before they can look at it. If its going to break down every 20 hours i just need my money back because the machine is useless. Business Response /* (4000, 18, 2021/08/10) */ Hisun has been in contact with the consumer. He purchased this unit from a retail store. He will be returning the unit to the store and be provided with a replacement unit. Consumer Response /* (2000, 20, 2021/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because im tired of not having one and its the right thing to doInitial Complaint
06/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been telling company, dealership closed and place company told us to take vehicle for warranty issues. Last correspondence (email) was sent to Jesse ***** May 27, 2021 and there has been no answer. He sent technician to work on and the next morning would not crank so they came back and worked on it. In two days would not crank. We purchased a new battery which was their solution. We purchased second battery and will not crank. Same thing that has happen after taking to neighbor town to a shop where we were told to take and they would work on it. The new deals sent to us was to take back to the above shop or drive more than six hours and bring back to McKinney, Texas. Shop will not work on because we're not paid for previous warranty work that they had performed. We can not take back to McKinney, Texas because my husband is 74 and I am 73 years old and he is handicapped and we are incapable of driving that far which is why we bought locally. Can you please help us resolve?Business response
08/23/2021
Business Response /* (1000, 5, 2021/06/17) */ The *******'s purchased their unit on or about March 26, 2017. At the time of purchase the unit came with a 2-year manufacturer's warranty. Even though the unit has been out of warranty since March 29, 2019, Hisun has honored and paid for repairs to the unit. In good will, Hisun sent a mobile technician to the *******'s residence to make repairs to their unit in March 2021. Our mobile technician noted that the unit is very weathered and did not appear to have been properly maintained over the years. The unit was running properly when the technician left the *******'s residence. Upon receiving notice from the consumer that the unit was again not running, we advised her that she could take the unit to a repair facility and Hisun would cover the repairs or the customer could bring the unit to our facilities in McKinney, Texas. Ultimately, it is the customer's responsibility for taking their unit to a service center.
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