Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution since we did stop the check and no further action is needed by either party. 

  

  Business Response

  Date: 07/05/2023

  This is an unfortunate situation, and I feel the complaint is invalid. No money was ever received. We do not have any of his money. We went out for a no cooling service call on Friday afternoon 6/16/23. We arrived with the intention to fix the machine. After ************** arrived they informed him another guy that does "side work" came out, installed some leak stop into the system, and now it stopped working again. My technician showed the homeowner an obvious leak at the indoor coil in the attic. The leak was not repairable. He spoke with the client and his spouse about different options. They were informed once we get a commitment to move forward, we will provide temporary cooling until the equipment is installed. For that we required a $500 non-refundable deposit. After they settled in on the solution, we provided window units to cool his house until we could have the system installed. That was stated on an invoice the client signed and they agreed to the terms. They gave us a check for $500 dollars. It cost's us time and labor to arrange an installation, hold the spot, provide the temporary cooling solution, and restocking fees. That night we installed window units for the client. The next morning they emailed saying they wanted to go with a less expensive option. We gave them a few other proposals to help accommodate their budget. Then later that afternoon we got an email apologizing, stating they would be going a different direction. We stated we would need our window units back. We had to send an employee back out on Saturday 6/17/23 to retrieve our window units. They stated in the email they did not want to pay the $500 non-refundable deposit as agreed. We did not agree because of the money we lost. They proceeded to let us know they cancelled the check. We never received any money. He knew he cancelled the check and it was even stated via email by his wife. Again, I am not sure why he is asking for money he knows we didn't receive. 

  Regards,

  ***** Harris