Reviews
This profile includes reviews for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTavannah H
Date: 04/17/2025
1 starTavannah H
Date: 04/17/2025
This was such a weird sketchy experience. Id just stay away from them
Globe Life Inc.
Date: 04/22/2025
We apologize the service you received didnt completely meet your expectations. We invite you to send us an email to *********************************************************************** with details of your experience so that we can improve our process of providing financial protection to our customers.Review fromMatthew L
Date: 04/16/2025
1 starMatthew L
Date: 04/16/2025
I am an IT contractor. My contract ended so I went on indeed and I applied for many different jobs. I got an email reply from Globe Life and did the 1st interview then realized that job was not for me. That was 9 months ago they won't stop either contacting me or my references on my resume. On my resume I have three references, Globe life contacts them asking them If I still want a job with Globe life. One of my references tells me every time that contact them about me. I have asked them to stop and they won't stop.Globe Life Inc.
Date: 04/22/2025
Thank you for your review. We're sorry the interaction you had with our agency didn't meet your expectations or ours. The situation you described is not indicative of our interview and prospecting process and we apologize this was your experience. If this issue is still unresolved, please send us your name, reason for your dissatisfaction, policy number, phone number and the best time to contact you to ***********************************************************************. We'll have a supervisor contact you to help resolve this issue to your satisfaction.Review fromMARY C
Date: 04/14/2025
1 starMARY C
Date: 04/14/2025
If you cancel a policy and does everything they ask but they are stalling and taking money from your refund it means that I'm about to contact my Attorney. No one answers the phone and you leave a call back number and they don't call you back. Keeping you on hold 40 minutes is ridiculous. Stop ripping people off.Globe Life Inc.
Date: 04/22/2025
****, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review fromDavid M
Date: 04/08/2025
1 starDavid M
Date: 04/08/2025
It seems is all they imply is liars. Was told there was no waiting period for cancer claim. That was a lie. When I called about claim I was told policy was not yet in affect at time of service. Agent assured me policy was in affect and no waiting period. Stay away from them. I wish I would have read the reviews prior to signing up with them. Now fighting to get refund of my premiums I paid. Time for a class action lawsuit?Globe Life Inc.
Date: 04/10/2025
*****, we are so sorry to learn of your experience with AIL and take claims of this nature very seriously. We invite you to send us an email to ************** with your city and state, any agents' name and number that have contacted you along with any other details that weren't included in this review so that we can investigate this matter. If you would also include this BBB review that would be helpful. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon.Globe Life Inc.
Date: 04/10/2025
*****, we are so sorry to learn of your experience with Globe Life and take claims of this nature very seriously. We invite you to send us an email to *********************************************************************** with your city and state, any agents' name and number that have contacted you along with any other details that weren't included in this review so that we can investigate this matter. If you would also include this BBB review that would be helpful. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon.Review fromVicki M
Date: 04/07/2025
1 starVicki M
Date: 04/07/2025
I have called twice to get a co beneficiary added to my sons policy. I was assured both times that I would get an email in an hour, and that I could add it to the form and send it back. I messaged them on their website and they replied that they would contact me. So far nothing. Worst customer service ever.Globe Life Inc.
Date: 04/10/2025
*****, we're very sorry that we didn't provide the service that you expect and deserve. Customer satisfaction is a top priority for AIL and this lack of service you experienced is unacceptable to us. Please email us your name and details of your experience including your policy number, and the best number and time to reach you to ************** or call us directly at our ******************** number **************. Were sorry for the inconvenience this has caused you and look forward to hearing from you soon.Review fromkenneth j
Date: 04/05/2025
1 starkenneth j
Date: 04/05/2025
Several weeks ago I was looking for a life insurance and I considered global life well I was going through the application process online and when I got to the Part 2 enter my payment information I decided to hit pause because I wanted to go back and just check my bills and see if I could afford getting this type of coverage well one day went by and a global life representative called me and says ohh you haven't completed your application yet is now a good time for you to complete it and talk to us and I said no it isn't because I was in the middle of doing something else anyway to make a Long story short I went back to my home I happened to live across the street from my parents my dad's got dementia very bad they both have hearing problems my mom is got Glaucoma,and is partially blind well my dad has dementia very bad he crossed a dangerous highway 503 in ** to tell me that global life has called over there six times looking for me I checked my voicemail messages and there were 3 messages on there from three different global life representatives now I called them I said cancel my application they asked me why I said because you called my parents and disturbed them and you are disturbing me the representative said ohh we're sorry *** we'll take your parents number off the application I said you're gonna take both of them off and cancel this application. Now that is horrible customer service global life shame on you got representatives that are too aggressive and too assertive and as far as I'm concerned need to be disciplined. That is bad customer service, so global life I have moved on please do not contact me anymoreGlobe Life Inc.
Date: 04/10/2025
*******, we're very sorry we didn't provide the service you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at ************** or call us directly at our ******************** number **************. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.kenneth j
Date: 04/17/2025
Good afternoon thank you for at least responding there's no need to follow up on this I have moved on and I have selected a more professional insurance company that I'm very pleased with one thing you can do is stop sending Global life insurance offers in the **** mail I am not interested I have moved on for the love of God stop it thank youReview fromHannah C
Date: 03/31/2025
1 starHannah C
Date: 03/31/2025
If i could leave 0 stars i would. This company is a JOKE!!!! I have been trying to cancel my policy for over 5 months now. Ive been told numerous times my policy is canceled. Then i get calls from no caller id and i answer because who because who could that be? GLOBE LIFE. Like what is that about? How is that even allowed? Second, they call because they want me to pay for a policy i have CANCELLED OVER 5 times. Then i get paper statements in the mail saying I owe $200+ for policies i CANCELLED! Not only this, when i originally cancelled, i thought i had one policy. Lo and behold they had signed me up for two other policies without telling me. And dont even get me started on trying to call their joke of a business and talk to a real knowledgeable person. Nobody knows anything about insurance at that company. I get misinformation and conflicting information from their agents. I told my employer all of this because this was an employer based life insurance policy. My employer has been trying to cancel to no success. ABSOLUTELY TERRIBLE.Globe Life Inc.
Date: 04/03/2025
******* please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and if this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review fromHailee C
Date: 03/31/2025
1 starHailee C
Date: 03/31/2025
******** ******* was rude, disrespectful and threatened to beat my boss. He had treated me like an idiot! He would go through his iPad saying blah blah, la la, skipping through things acting like it wasn't important information. He attitude was, I don't care or give a c*** More than once had He said he was going to fight my boss. We had to kick him out!!Globe Life Inc.
Date: 04/03/2025
Hailee, we are very sorry to learn of your experience and take claims of this nature very seriously. We invite you to email us this review and any other relevant details needed to further investigate your situation to ***********************************************************************. We look forward to hearing back from you soon and apologize for the inconvenience this has caused you.Review fromGerald M
Date: 03/28/2025
1 starGerald M
Date: 03/28/2025
They dont deserve 1 star. They owed me money and said that I got the check and cashed it??? They put it in my wifes name. Not mine. We never got a check I asked to see a copy of the check to see the signature and now they wont respond to me . Told me I had to email them. I did but now they are saying they cant verify me though email. DO NOT GET GLOBAL LIFE. This place is a rip off. Ive already paid ****** and over 10ish years and my policy is only good till Im 95 and Im 85. They are thievesGlobe Life Inc.
Date: 04/03/2025
We are sorry to learn of your experience and take claims of this nature very seriously. We invite you to send us an email to *********************************************************************** with more details so that we can investigate this matter.Review fromBrian P
Date: 03/26/2025
1 starBrian P
Date: 03/26/2025
Refused to cancel policy after 4 hours. Called this an employee benefit, employer tells me they have nothing to do with it. Feel like I've been hustled-border line scammed. Salesman came in at 7:00 am , called it an employee benefit, talked with all employees, when our HR came in she said it has nothing to do with any new benefits. I called to cancel, said it was too late coverage had started, it was less than 4 hours after the meeting.Globe Life Inc.
Date: 03/27/2025
*****, we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and would like to assist you with any unresolved issue. We invite you to send us your name, the reason for your dissatisfaction, policy number, phone number, and the best time to contact you to *********************************************************************** and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.