Reviews
This profile includes reviews for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 142 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromShari H
Date: 07/31/2025
1 starThis is the worse insurance company I ever dealt with. I have term life policy on my husband and it had no cash value after I wanted to terminate it. So I paid on it forever and got nothing for the value of payments. I had polices on my children and were still paying on those and after they turned 21 they would not let me talk to them about so I hope they just don't lose their money I paid on. All other term life policy we had had cash value.Review fromCynthia T
Date: 07/24/2025
1 starWorst company & terrible customer service. For months they've been double debting my bank account in 2 separate *********** cannot get them to answer any emails or phone calls. What was supposed to be aprox $90 is currently $300 1 this charge is from globe life & the other is american income life. We did not sign up for this & have not received any information on what I am assuming our two separate policies.?Once they get your information, they run with it. BEWARE OF THEIR SCAM!
Globe Life Inc.
Date: 07/28/2025
Thank you for being a policyholder with us. We would like to connect you with a supervisor who will look into this. Please contact us with the details listed here at *********************************************************************** and provide your name, policy number, phone number, and the best time to contact you. We look forward to resolving this issue as soon as possible.Review fromCristy K
Date: 07/17/2025
1 starI would give them a 0 if I could, worst company I have ever dealt with. They sent the cancellation notice to a wrong email (spelled my name *******, when it's ******) and keep trying to draft the money out of my account for the worthless insurance they sell. They said they can't stop the payments from coming out of my account even after the service is officially cancelled now that they finally sent the cancellation document to the correct email!!! DO NOT DO BUSINESS WITH THEM!!!!!Globe Life Inc.
Date: 07/18/2025
We're sorry we didn't provide the service you expect. If this cancelation issue is still unresolved, please email a supervisor at *********************************************************************** with details including your name, policy number, and the best number and time to reach you. We look forward to hearing from you soon.Review fromSTARSHEMA V
Date: 07/11/2025
1 starThese people are very pushy while attempting to get new customers. They call you and address you by your first name as if they know you personally, and they call you at the most inconsiderate times. Because of this behavior I have lost interest in starting a policy with them.Globe Life Inc.
Date: 07/18/2025
We will pass your feedback to our team. We're sorry for the inconvenience this has caused you, and we wish you the best going forward.Review fromDarlene H
Date: 07/10/2025
1 starMy father had a policy for my autistic son. My father passed away in April and my son became the owner of his policy and he can not own his own policy because its considered an asset and he will lose certain benefits he receive if he owns any assets. Been given the run around trying to transfer his policy in my name. Was told to get a POA for him and now still no policy transfer. Been given the run around for months and will most likely have to cancel the policy that my father has paid on for years but in the process of seeking legal counsel.Globe Life Inc.
Date: 07/18/2025
We are so sorry to hear you are experiencing a delay in getting the beneficiary transferred. We want to connect you with a supervisor at *********************************************************************** who can get you your needed updates. Please send your son's policy number, his name, your name, and a good phone number to call to ***********************************************************************. We are so sorry for the delays you've experienced and hope to hear from you.Review fromBen P
Date: 07/01/2025
1 starI worked with ***** *****. When I was getting signed up, he was ********* and friendly. However, today I called and told him I needed to cancel my policy because I found a better one through another vendor. He insisted that I stay with the plan I signed up with him. He had an unprofessional attitude and was very abrupt upon giving me the information to cancel the policy. The agent can sign you up, but cannot terminate the policy upon request, which is fishy and makes the process extremely difficult and unnecessary. I also never received my documents in the mail and its been 5-6 months. If you plan on going through with this company, I highly recommend you consider other options.Review fromMatthew M
Date: 06/26/2025
1 starAMERICAN INCOME LIFE INSURANCE IS A SCAM. BEEN GETTING CHARGED $30 MONTH FOR WAY LESS COVERAGE THAN I WAS TOLD.Review fromBrandy W
Date: 06/20/2025
1 starGot a quote on a policy and more the 60 days later after expressing to them on many occasions we were not interested and had gotten coverage else where they started a policy and began charging. We have spent two weeks and had to write letters and still havnt received the premium back even after they acknowledged they shouldn't have done what they did they said they cannot refund anything. Very shady and frustrating plenty of other less sketchy options out there pick anyone else and your probably better off.Review fromrachel G
Date: 06/17/2025
1 starVery pushy sales reps * they do not stop calling. They send you an invite for a zoom meeting for 15 min and it takes over an hour. They tell you you have to make a decision on the spot. The whole experience was very stressfulGlobe Life Inc.
Date: 06/20/2025
Thank you for reaching out. We apologize that the interaction you had with one of our representatives didn't meet your expectations. Your feedback will help us take steps to improve our process, and we apologize for the inconvenience this caused you.Review fromKyShawna R
Date: 06/13/2025
1 starhave been paying on my accidental and cancer insurance policy for two years and now when I try to file a claim because my oldest son tore his acl they refuse to go with claim telling me I need proof to show he is my dependent when I gave that to them before i signed me and all of my children up all because his grandma rushed him to the er and signed !! This is my second time filing. A claim on the same child he plays football and broke his wrist a year go and I didnt have all of these problems filing a claim. SMH the reps are very rude and wouldnt cancel my policy ! What a complete waste of money and a scam . I do not recommend this company at all.Globe Life Inc.
Date: 06/20/2025
Thank you for your feedback. We apologize that the interaction you had with one of our representatives didn't meet your expectations. We invite you to send us an email to *********************************************************************** and include your name, reason for your inquiry, policy number, phone number and the best time to contact you. Well have a supervisor reach out to you as soon as possible.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.