Complaints

This profile includes complaints for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Globe Life Inc. has 13 locations, listed below.

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  Globe Life Inc.

  3700 S Stonebridge Dr Mc Kinney, TX 75070-5934

  
• 

  Griffin Insurance Agency

  1009 N. Fayetteville St. Asheboro, NC 27203

• 

  United American Insurance Company

  5060 N. 19th Avenue #105 Phoenix, AZ 85015

• 

  American Income Life - Altig & Orlovic Office

  230 3700 N Fraser Way Burnaby, BC V5J 5H4

  
• 

  Globe Life Inc.

  1152 Pearl Rd Brunswick, OH 44212-2888

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  globe life stop sending me billing in the mail to pay my bill since April 2025 i have been calling them every week to resolve the issue global kept giving me the run around so my bill can go in default so they can keep my money i been paying for ten years. i ask them to cancel my policy and give me my money back they gave me the run around for 3 months and all of a suttton i got a letter in the mail saying they are holding my check until i pay my bill i sent in my bill payment three weeks ago they said they never receive the payment i have proof of receipt that i sent in the payment i still have payment for may and june bill. but they never sent me a paper bill to pay them. they are holding me up so they can take my money instead of closing my account and giving me my money. now they saying it is going to take 3 months to close my account and by then my account will be in collection and they will keep my money i paid in for ten years on time every month can you please help me get my money from them and the payment i just sent in from them because they on respond and they keep lying to me about my account and why i cant close it they said they will send me a email to close my account i said ok today date is 6/12/2025 i still have not got the email to fill out to close my account and 1 hour has pass they want let me speak to manger or cancellation to close my account they keep me on hold and then hang up on me i keep calling back but get the same respond please help me resolve this issue before its to late and they want give me my money thanks you ******* ************

  

  Business Response

  Date: 06/27/2025

  Ms. ******,

  Thank you for your correspondence with Globe Life via the Better Business Bureau.

  Please find attached a PDF letter in response to your correspondence and well as the enclosures referenced in the response.

  Please contact me directly if I can be of further assistance regarding this matter.

  Respectfully,

  ***** M. ********** (she/her/hers)
  Assistant General Counsel, Legal | Globe Life Inc.
  d: ************** | f: **************
  ***************************************************************

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/25 I contacted Globe Life by phone to cancel / surrender and cash out my life insurance policy. After being rotated in a answering system that seems to deliberately spin you in a choice option loop - i eventually reached a representative and was placed on hold for 28 minutes straight and lost the call. After calling back 8 more times because the answering system kept disconnecting- I reached someone diffrent that started the process over., but was accidentally disconnected again. My next call.which was all in the same day, was more fruitful and I beg the repl to please not put me on hold- she literally apologized for my experience and walk me through the process of canceling- she even stayed live on the phone when it had to be transferred to a final department. Therefore the conclusion was that I would receive a check in 2-4wks. I will add that my sister cancelled her policy 15 minutes before my first attempt with no issues. Her check came in 2wks. To this date 2 months later - I have not received it. I have called numerous times and was asked to wait a month and to then request canceling of the check and reissue request. This is where the complaint comes in. I have followed every step given to me, I was first told to ***** back and request to cancel after giving it more time. Then I was told it has to be in writing. After writing, and emailing the letter, I was told to use a specific form. After I submitted the form I was asked to submit information again. This process now is in a perpetual loop like their answering system is. Someone diffrent responds to the email, but they all repeat a pre designed answer. The emails starts new threads but i purposely respond including all previous communications, but it appears no one reads them throughly. I have called about the emails but it seems that something just isn't right. I been told that since I updated my address - which is not true - that I will need to submit another type of form and wait 30days.

  

  Business Response

  Date: 06/19/2025

  Please see attached resposne.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for a life insurance policy for me and my 3 children for a couple years. In recent months I have tried calling the company to try to change my beneficiary. All phone numbers posted on their website and contact info report non working number when called. I have emailed and tried to contact the company to see if they are still in business and there is no reply. My payments are still going through. Im not sure if Globe Life is even still operating because there is no way to contact them and speak with someone. Requesting reimbursement if company is no longer operating. Or update their phone numbers on their website and app so customers can talk to a agent

  Customer Answer

  Date: 05/08/2025

  I have resolved my complaint with the company and they are working on updating their phone numbers on the app and website

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company numerous times to ask for my life insurance policy to be cancelled and they state they will but never do. I feel like this place is a FRAUD. The insurance policy is in my name ***** ******* but covers my son ****** *******. I contacted ************ today and spoke to someone in ***** who said they'd cancel but did not. I feel like I've been repeatedly charged for a service I have asked to cancel and they just won't do it. I just want them to stop charging me.

  

  Business Response

  Date: 05/13/2025

  Ms. *******,

  Thank you for your correspondence with Globe Life submitted via the Better Business Bureau.

  Please find attached a PDF letter in response to your correspondence.

  Please contact me directly if I can be of further assistance regarding this matter.

  Respectfully,

  ***** M. ********** (she/her/hers)
  Assistant General Counsel, Legal | Globe Life Inc.
  d: ************** | f: **************
  ***************************************************************

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I have tried speaking to your customer support twice now, tried creating an online account, and emailed requested information to GlobeLife and still been unable to get any assistance. Below are my account policy details:Group Policy # - GRTG-1 Certificate # - 00-6B32888 Certificate Effective Date - December 20, 2013 Amount - $70,000 Insured - ***** J **** Birthdate - ******** Address - ****************************************** I have my group policy and certificate number; however, validation fails when I try to create an online account. It wants a 9-11 digit account number, and prompts me to call ********************** when I type in all of my information. Customer support refuses to help me over the phone.Additionally, confusing matters more, they requested that I forward them a copy of my mother's death certificate - which I did - and called them and they said they did not receive it. Are they implying that my mother had a policy with Globe Life as well? Her death certificate was emailed from ************************ on 30 April 2025 to ***************************************** advise what the issue is with me creating an online account for my own policy and also whether my mother has a policy as well and who the beneficiary would be if so. Thank you.

  

  Business Response

  Date: 05/14/2025

  Please see attached response.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out three policies for my sons. And I have been having it taken out my bank account for a couple years. They arent consistent with the day of the withdrawal or the amount. Sometimes the will add two together without my knowledge. I called to stop the automatic withdrawal but they said they werent able to stop it because its not in my name. Today I called and told them if they dont stop taking money out my account that I will file a lawsuit. I have not authorized them to take any amount of money that they chooses to and on whatever day they choose. They increased the premiums and doesnt notify you that it has increased.

  

  Business Response

  Date: 04/22/2025

  Ms. *******,

  Thank you for your correspondence with Globe Life submitted via the Better Business Bureau. 

  Please see attached PDF letter in response to your correspondence.

  Please contact me directly if I can be of further assistance regarding this matter.

  ***** M.********** (she/her/hers)
  Assistant General Counsel, Legal | Globe Life Inc.
  d: ************** | f: **************
  ***************************************************************

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filled out a paper application for there insurance, after watching a tv commercial, about 5 days later i received 4 phone calls asking me to update more medical information and i yes did answer her, when this was done i thought about the commercials where they say there are no medical questions, so i decided today to look on line and saw the data breaches and other ************* i called them to have all my information taken out of there system becasue of the data breaches and was told they will no longer contact me ,but since i filed a paper form it stays in there system,this is not right because my information could be put out there when i requested it to be removed. Also i think it is fraud for them to state no medicsl questions and that all they wanted to talk about on the phone. Iam 72 and dont need to have any of my information floating in there system if i dont get there insurance. I am glad i did not give them any bank information. Thank you for your help if you can make them remove my information.

  

  Business Response

  Date: 04/16/2025

  Please see attached response.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 policies with Globe Life. One for ~ 15 years and the other for ~3. I paid both policies at the same time/day and paid the annual premium to cover 2024. I reached out requesting copies of the policies & to inquire about the cash value. I was told by the agent there was NO cash value. I paid no further premiums on either policy as a result. I have received recent calls from Globe about the policy lapse. On 3/27 @ 9 pm, I received another call, which I finally answered (it came up as a "Private number" NOT Globe Life. The agent tried to persuade me to get the 3-year-old policy reinstated. When I told them no due to the no cash value of the 15-year-old policy, they told me that they could find it, and it had ~$500 in it!! However, that policy had lapsed and been cancelled, so I would need to get a reinstatement quote to try to get it back active. For the 3-year policy, it was cancelled without my knowledge previously due to Globe failing to tell me they took me off of automatic billing without my knowledge. On the 3-year-old policy, they would waive the 3 months on that policy & if I paid 1 month premium, they would instantly activate. When I asked if they ask waive the past due premiums for the 15-year policy (so I can access the cash value) they said no. Allegedly, the agent was going to mail the reinstatement documents and the policies that I had requested earlier that year. Tonight, I got a text from Globe stating my policy expires in 2 days. I called & the agent told me that the 3-year policy will be fully cancelled in 2 days, but they can waive some past-due premiums. I told them no at this point I have NO IDEA what policy I have since I was supposed to be mailed the policies. She stated she could mail them as well, but the policy would cancel before I got the documents. I stated no again because I have no proof of the policy I allegedly have. I want my cash value due for the 15-year policy; their agent lied. No one lets a policy with cash value lapse.

  

  Business Response

  Date: 04/17/2025

  Please see attached response.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for life insurance for myself and my two grandchildren. I paid an original fee of $38.12.I was denied so I canceled the policies on my grandchildren. Those payments were on January 6, 2025 of ***** each (2 = 36.12)I never received policies for any of us, just the letter saying I was denied. The first time I called I was told that I would receive a check in the mail. About a month later, after not receiving anything, I called again. This time I was told that I would have to send an email explaining all of this to customer service. I did that and I still have not heard anything back from anyone. I am asking again for my money to be refunded. You have taken a total of $74.24 from my checking account and I want it refunded.

  

  Business Response

  Date: 04/15/2025

  Please see attached response.

  Customer Answer

  Date: 04/15/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, when I went to my mailbox, I received a past due notice stating that I owe over ******** for two polices (0066R7499/0066R7500) that I never requested. I requested a quote only in January. The first call was made at 5:10, and the *** said she would cancel the policy and hung up. I called back, and the only *** who was pleasant was *******. She said since had to t/f me to retention to cancel. ********* ext. ******* was rude, and I asked for her supervisor's ext.. She stated that she didn't know and had me on hold for 8 mins, only to say that she didn't have or know her supervisor's ext. and gave me the ext. ******* of the supv, *******. I asked for the confirmation number for the cancellation, and the *** advised that she didn't have one it would be in my email, very rudely. I checked my email and I didn't have a confirmation, so I called back and was told that they don't send confirmation numbers via email, but the policy is cancelled. The cancellation would take a while to complete. I asked for a supv and was placed on hold .

  

  Business Response

  Date: 04/08/2025

  Please see attached response.