Complaints

This profile includes complaints for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Globe Life Inc.

  3700 S Stonebridge Dr Mc Kinney, TX 75070-5934

  
• 

  Globe Life Inc.

  1152 Pearl Rd Brunswick, OH 44212-2888

• 

  Globe Life Inc.

  104 E Mississippi Ave Ruston, LA 71270-4420

• 

  Globe Life Family Heritage Division

  Portage, MI 49002

  
• 

  Griffin Insurance Agency

  560 Brookwood Dr. Asheboro, NC 27203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We HAD 5 policies for our grandkids. After 15 years, we learned the policies weren't as good as we were originally told by a sales ******** started calling February 10, 2025 to cancel/surrender the policies and receive the cash value. Eventually on March 4, 2025 we did get this accomplished. Our problem is I already paid the premium on these policies for the ENTIRE YEAR OF 2025 in December 2024. We have talked to 4 different customer service **** and have been told 4 times to allow anywhere from 3 business days to 10 business days to get our refund for the premiums that are now cancelled. The last customer serv *** we spoke to told us that our previous phone call wasn't even documented with that ***. She only showed we had called 2 times. I will continue to call until I get my refund but I have no expectations of ever getting it. I feel Globe Life will drag this out the entire year. I will personally never recommend this company to anyone.

  

  Business Response

  Date: 04/07/2025

  Please see attached response.

  Customer Answer

  Date: 04/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately mid-December, I contacted Globe via phone to establish automatic payment for three life insurance policies that I have been paying for my two daughters and my granddaughter for 30-plus years; Policy#*********, **32C5480, and **J792394, and in recent months, I have received several notices for non-payment. Over the past couple of months, I spoke with several representatives who assured me that autopay was established, but I continued to receive notices for non-payment on the above-mentioned policies. On March 13, 2025, I spoke with Globe representatives, Charity, ***** (terminated the call), and ***** to re-establish autopay, and again, I continued to receive notices for non-payment. March 24, 2024, I called and spoke with Globe representative, ****** who informed me that Policy#**J792394 was lapsed! The representative also went on to explain that I will receive a re-instatement form in the mail in 7-10 business days, and I am required to pay the yearly premium ($343.56). I am a long-standing consumer of Globe Life Insurance, and I have always paid by check for more than 30 years and NEVER missed a payment until I initiated autopay with representatives who are not properly trained or who are negligent in establishing this service, a service I assumed would be seamless. I am not sure what Globes agenda is, and I am furious that my policies have been jeopardized; policies that I have paid for years! As I previously stated, I am the payee for all three policies, and I have paid by check for more than 30 years and would like the convenience of establishing autopay. Resolution regarding this issue will be appreciated.

  

  Business Response

  Date: 04/09/2025

  Please see attached response.

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** **** and my uncle ***** ********* (deceased now) had coverage with Globe Life Insurance company until his death in September 2024. My uncle was diagnoses with stomach cancer in 4/2024 and passed away in September 2024. I am writing because we were not made aware that he had a term policy that expired when he turned 80. My mom who died in January 2024 she was his care giver then I took over as his primary care giver when she passed. When I called in August of2024 I was told that he had no coverage that his policy termed out or expired on his 80th birthday. But they were still taking his payments for 8 months. With that $600 dollars we should have found him another policy. We were not notified by mail or call or even email that he had no coverage. My uncle passed in September less than ************************************************************************** peace.Can you help me with this I can be reached at ************ or ********************** my address *************************************

  

  Business Response

  Date: 04/07/2025

  In order to fully respond to this complaint, a copy of the policy was requested. However, due to printing issues, we have not yet received the duplicate policy. Therefore, an extension of time to respond to your inquiry is required. A 10-day extension to 04/17/25 would be appreciated.

  

  Business Response

  Date: 04/16/2025

  Please see attached response.

  Customer Answer

  Date: 04/23/2025

  April 23, 2025

  In regard to the letter above, I did not purchase this policy my mom did, and she passed in 2024. We paid this policy every month and I called on 9/12/2024 to make the payment and I was told then that the policy had terminated we got nothing in writing. The representative sent me to the sales office to purchase a policy until he was 85 years old.  I could have converted the policy to whole life, or I could have brought another policy with another company until he was 85. There was 8 months of additional payments that was taken out of his account if the ********************** had taken the September 2024 payment there would not have been an issue. I was a caregiver for my mom and for my uncle until his death in September 2024. I will be sending the letter back on 4/24/2024, I had to arrange time off work to go and get the death certificate 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 04/28/2025

  April 23, 2025
  
  In regard to the letter above, I did not purchase this policy my mom did, and she passed in 2024. We paid this policy every month and I called on 9/12/2024 to make the payment and I was told then that the policy had terminated we got nothing in writing. The representative sent me to the sales office to purchase a policy until he was 85 years old.  I could have converted the policy to whole life, or I could have brought another policy with another company until he was 85. There was 8 months of additional payments that was taken out of his account if the ********************** had taken the September 2024 payment there would not have been an issue. I was a caregiver for my mom and for my uncle until his death in September 2024. I will be sending the letter back on 4/24/2024, I had to arrange time off work to go and get the death certificate 

  Customer Answer

  Date: 05/02/2025

  I have enclosed all the information in regard to the last letter sent. I filled out the claimant form, i sent a copy of his bank statement showing where we paid August payment and September payment would have been paid when I called on September 12, 2024. I sent a copy of the death certificate as well. It was a $10, ****** policy that we paid each other. 

  

  Business Response

  Date: 05/07/2025

  Please see attached response.

  Customer Answer

  Date: 05/14/2025

  I have not received this policy or information, but I will look over it. I don't think I am asking for a lot but for your company to do the right thing if I had received this maybe a year before his policy ended or his death I could have gotten a policy with Senior Life Insurance or Colonial Penn. The extra 8 months in premiums your company accepted.

  

  Business Response

  Date: 05/15/2025

  Attached is a copy of the benefit check that was mailed to ****** **** on 05/13/25. 

  Customer Answer

  Date: 05/19/2025

  Dear BBB Representative: 

   

  Thank you so much for your company's help. I would not have gotten Globe Life to listen to me.  I received the check today thank you again for your help.

   

  ****** Knox 

  Customer Answer

  Date: 05/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up at ***************************** to get child safety kits for our children to get them fingerprinted in case of an emergency. Apparently what this does is put our name on a leads list that is widely distributed as wanting insurance for our children. We got a phone call from an insurance salesman who gave us a hard sales pitch for insurance policies for over an hour, and at the end told us we needed to give out the names and numbers of our friends to get the kids which we reluctantly did. The kits never arrived, but the phone calls continued and will not stop.This is absolutely shameful. When we call back to the salesmen to stop calling us they get verbally abusive.

  

  Business Response

  Date: 03/26/2025

  Please see attached response.

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because:   

  I never received the promised kits. 

  They also lied and said we had to give up our personal friends contact info to get the kits and we still never got them. 

  They also never addressed the horrible abuse we endured by the aggressive salesman who repeatedly called us and then swore at us when we told them to stop calling. 

  Nobody from the company ever bothered to call me to discuss what happened. 

  This is absolutely shameful. 

  

  Business Response

  Date: 04/03/2025

  Please see attached response.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled our policy with them but they keep sending letters and calling me. There is loan opened up against a policy that we did not authorize.

  

  Business Response

  Date: 04/02/2025

  Please see attached response.

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company made an error and charged me for services that were supposed to be cancelled and I was informed that I would receive a refund check in the mail and it has been well over a month and I feel like I was given false information about the refund check for an error on the company side. I have had to contact this company over 4 times already regarding this issue with no proper resolution

  

  Business Response

  Date: 02/21/2025

  Please see attached response.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024 I contacted GlobeLife because I was trying to setup my online account to manage auto payments.When the **** asked me to verify my information to validate my account, she notified me the day of my birthdate was wrong, she said the year I gave was correct (****) but the day was wrong. She assured me she would correct the birth day. On ******* I called to make a payment on my policy and to make sure the day of my birth had been corrected. I made the payment $287.28 for 6mo. Premiums, transaction #********* I also discovered the day of my birth had not been changed. I was told to send a copy of my drivers license to validate the day of birth, which I did immediately. On ******. I called after receiving a letter stating I needed to make a payment on my policy. I had just made a payment for 6mo on my policy on 1/22/25. During this call 2/3/25 I was informed my policy had been dropped due to changes in my health condition and the policy should have never been issued. They changed the year I was born to ****, the **** also said they could not process the payment on 1/22/25 because she claims my card had expired so they were unable to process my payment. If my card had expired I would not have a confirmation number ********* from Globe, my card would have came up as invalid during our conversation. My card does not exp until 10/29, this was just an underhanded ploy of Globe Life to not process my payment, cancel my policy and change the year of my birth to make me ineligible.The representative also said my health condition had changed, what does that have to do with anything. Since all of the calls to Globe Life are recorded, they should have a record and recording of all conversation dating to back to the first call in November 2024. I cant believe Globe treats its customers this way and absolutely horrible to treat seniors in this manner! *** had this policy since 6/2023 I plan to contact every news stations and anyone that will listen! Shady practices!!

  

  Business Response

  Date: 02/17/2025

  Please see attached response.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Globe Life Insurance Complaint Type: Insurance Claim Denial Desired Resolution: Claim Payment Complaint Details:On January 1, 2025, my 23-year-old son, ****** T. ****** **** tragically lost his life in a fatal car accident where he was a passenger. Following his passing, the funeral home contacted Globe Life Insurance on my behalf to process the claim for his funeral expenses. Despite the policy explicitly stating that accidental death is covered regardless of how long the policy has been active, Globe Life Insurance denied the ******** a grieving mother, I should not have to fight an insurance company to honor its obligations. Globe Life has no issue collecting premium payments each month, yet when it comes time to provide the coverage promised, they create obstacles and unnecessary distress for families in mourning.I am requesting that Globe Life Insurance either pay for my sons funeral services as outlined in the policy or provide a full explanation and resolution regarding the denial of this claim. This situation has caused me immense pain during an already devastating time. No grieving family should be burdened with this additional stress due to an insurance companys negligence or greed.Desired Outcome:Immediate payment for my sons funeral services in accordance with the policy or a full and fair resolution to this claim.Sincerely,******* ******

  

  Business Response

  Date: 01/22/2025

  Please see attached response.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2019 I purchased a policy for life insurance in the amount of $10,000 with a fixed premium monthly. The policy was supposed to be a whole life policy. December of 2024 the premium had gone up so I called the company they changed it to a Term Policy which was going to end in 2033. That's not what I applied for. That's not what I was paying for. As of today's date I called and canceled the policy and went to my bank and had a stop payment for the *** payment that was supposed to be removed from my account. In my opinion this was considered fraud because there was no notification either by mail or phone. And actually there were two issues because the premium went up and the policy was changed.

  

  Business Response

  Date: 01/21/2025

  See attached complaint.

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not remove me from their spam email list. I have called them. Blocked them. Reported them as Spam. Filed a complaint on their website. Filed an *** complaint and received a file number. Despite that I have received 38 emails since Christmas. There are piggy back email addresses attached to my primary email that do not belong to me. Some have letters as long as 40. This must be some backdoor method to continue their harassment. Their email does Not have a link to unsubscribe and they Force you to their website to do so. I did unsubscribe but now 12 emails later it didnt work. I served on the ************** BBB for 24 years. I have never witnessed such a spam attack.

  

  Business Response

  Date: 01/17/2025

  Attached is Globe Life's request for an extension of time to respond.

  Customer Answer

  Date: 01/17/2025

  I am rejecting this response because:   Their response is that they need more time to determine why they have sent me 37 emails. That seems self evident to me. Its called unwanted Spam. 

  

  Business Response

  Date: 01/23/2025

  Please see attached response.

  Customer Answer

  Date: 01/23/2025

  I have reviewed the business response and accept this resolution.     I do not believe it was an accident by the marketing vendor or that this company was unaware of it.