Business ProfileforWCC Construction Services, LLC

19 weeks to complete a bathroom remodel... it will as supposed to take "about 5 weeks, due to marble and glass". Every single aspect of this project had to be done at least twice. This company never seemed to have the ability or skills to complete a job on the first try. None of the WCC employees hold any type of actual construction licenses. One may have a housing inspection certificate, but nothing more. Any other construction service or contractor will be a better option. They demanded early payment prior to the completion of the project, contrary to our contract and then threatened legal action. Just an overall horrible experience. My wife hates her new bathroom because it reminds her of almost five months of ****. She cried so many times because of the many issues, delays, lies and subpar workmanship. Please seek any other option and save yourself these troubles.

The project went over schedule due to the customer's far-fetched demands and a historic labor and material shortage. In the areas where we are at fault, we have addressed those issues with the customer. Furthermore, this customer has rotated through nearly our entire cadre of subcontractors and vendors in the various specialties of their project and they cannot be appeased. We will not be providing any concession, refund, or validation of the customer's complaint as their claims are fictional and baseless and their behavior during this remodel has been nothing short of immature and attention-seeking. Furthermore, as the customer stated, this project is complete and there is no resolution to be had.



For example, on one occasion, this customer demanded additions to the scope of work for free, quoted contract provisions which did not exist, and refused payment until their ill-conceived demands were met. Specifically, in text messages from the customer, they demanded an additional cabinet, at our cost, and that they considered superficial discussions of the cabinet nearly two months earlier "...to be an amendment and/or modification of the contact" and "that y'all absorbed the cost as a gift". Much like any other business, we do not accept customer's unilateral demands for "gifts" as additions to the scope of work.



As part of our normal business practice on every project, we require signed change orders for every contract modification including zero-cost and very minor changes. We issue dozens of change orders each month and I've had to pause the drafting of this response to write two of them - they are a routine part of our business and reduce to writing the customer's expectations and our payment terms. The customer was aware of our change order process as they had signed two change orders on this project and the provision was pointed out to them several times before their contract was signed. There was no change order for their demanded "gift." Ultimately, we provided the cabinet to secure our payment and avoid lengthy legal proceedings.



On another occasion, they demanded that a shower cubby be replaced, at our cost, due to being less than a business card thickness out of level. On another occasion, the customer demanded that their entire shower enclosure be replaced, at our cost, because they did not like the tiny, nearly imperceptible, air bubbles in the silicone. The customer refused to accept that these tiny bubbles are part of the manufacturing process of silicone. After their demands became completely unreasonable, we absolutely demanded payment for the remodel and pointed out our legal options and our contract provisions if their nonsense continued.



Most, but not all, of the delays on this project were self-inflicted by the customer. We cannot and will not continue to entertain their demands for further action on our part because, as they've repeatedly demonstrated, they will never be happy. As the customer stated in their complaint, this project is complete and there is no resolution to be had. Nearly every part of this complaint is an exaggeration, unsupported by facts, a fiction created by the homeowner, or completely outside our control during a historic labor and material shortage. With over $3,000,000 in completed remodels, renovations, and REO projects in under two years, and over 30 years in the construction industry, the fact that this is our very first BBB interaction speaks volumes about our commitment to customer satisfaction and exceeding customer's expectations - this customer cannot be satisfied, and their expectations are endless.

The comments by WCC Construction Services, LCC demonstrate their continual sophistry. Their specious statement deliberately excludes many facts which the prospective client should be aware of. They follow: 1. WCC personnel did what was presented as tape, bed, texture and paint (all of which is subpar due to: drag marks, inconsistent texture and crooked paint lines at every contrasting seam, no subcontractor to blame); 2. WCC personnel claimed a language barrier was reason the bathtub facia was level with the top of the tub versus under the leading edge (subsequently reinstalled correctly by a separate crew from the same company); 3. WCC personnel were content with the shower shelving fixture being installed crooked (like a picture on the wall, you know it isn't level when you look at it)(subsequently reinstalled correctly by a separate crew from the same company); 4. On June 28, WCC personnel insisted the shower glass panels be installed after the contractor stated the he "could not in good conscious install the panels" due to 5/16 inch variance at the corner and another 3/16 variance at the door. WCC personnel confirmed to us the variance was way too large to be concealed by the corner bracket. However, after a closed door discussion, the panels were installed at WCC's direction. The panels and door were horribly mismatched and the resulting gaps required large, gobby sections of clear silicone (up to a 1/2 inch in width). 5. During the initial attempts to rectify the glass on June 29, the subcontractor clarified that he did not want to install the original panels and made it very clear that he had done so only at the insistence of WCC personnel. (*********** of ************, *************** 6. The patchwork attempt, which included a replacement panel, was truly hideous and prompted WCC to seek out suggestions for a glass contractor on Facebook. 7. A third, yes 3rd, glass contractor ultimately replaced both panels and the door, resulting in a satisfactory glass installation. WCC failed to mention that this result was attained on September 15, almost 2 months after the initial glass installation.

During those particular 8+ weeks the true nature of WCC personnel, their lack project management skills and faulty sense of integrity reaffirmed that WCC is a true mountebank in the construction services industry. The following observations attest to this assessment: 8. At the onset of this project, WCC assured us that no subcontractors would be in our home without WCC personnel being present. The marble contractor, initial glass contractor and subsequent glass contractor were all in my home on multiple occasions without WCC personnel being on premises. 9. WCC invoiced for partial final payment even though the project was not complete, contrary to our contractual agreement. (which clearly states half up front and the second half upon "material completion"). The invoice noted a deduction for the glass installation, clearly part of the "material completion" mentioned in the contract. 10. WCC personnel became obnoxious about their demands for early payment, sending multiple texts, emails and threatening legal action.

A request for an additional vanity became the catalyst for continued stress throughout this project. The highlights of the debacle follow: 11. On June 11, I asked if a second vanity could be built and asked about the cost. WCC personnel assured me that it would be done (text). A few days later they stated (verbally) that WCC would absorb the cost of the vanity due to the multiple setbacks already experienced. WCC seemed very proud of the opportunity to "gift" this item and indicated it would be completed in a few weeks. On June 29, WCC personnel asked if we were still interested in having the vanity. We immediately answered in the affirmative and we're informed the material would be purchased that day (text). On July 28, WCC personnel again promised the vanity stating it would be another 3 to 4 weeks out (text). In late August, long before the glass situation had been rectified, WCC began demanding early payment as mentioned previously. The invoice listed the vanity (at no cost) although it still had not been installed. On September 15, while the glass contractor was finally installing the last of the shower glass, WCC personnel (who was on premises for about 20 minutes during the almost 4 hour installation) stated the vanity was almost complete and may be installed the following Monday (09/20). Once the glass was installed, WCC personnel became rabid about receiving their payments (even though the invoice articulates that it should be paid within 30 days) and the vanity was still not installed. WCC was informed that in accordance with our contractual agreement, the vanity was an Amendment and/or Modification agreed upon by both parties (via text and verbal commitments, and included as an invoiced item) and therefore very much part of the project. Ultimately, they installed the vanity.