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Customer Review Ratings
1.02/5 stars
Average of 61 Customer Reviews
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Review fromJoy P
Date: 06/17/2025
1 starGot charged for a thumb brace that I got at urgent care ****** for the same brace on ****** *****. Wont ever except a brace of any sort from the hospital ever again this should be illegal.DJO Global
Date: 06/20/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromAlice F
Date: 05/16/2025
1 starI received an outrageously high, surprise invoice from DJO. I never had even heard of them, never mind authorizing them to bill me or my insurance. I was seen at an urgent care out of state when I broke my wrist hiking. 6 weeks later I received a bill for a brace that I was given at urgent care. I was neither fitted, nor was the brace put on by anyone at the clinic. My daughter helped me get it on. The bill was for 6 to 10 times the amount for which I could have purchased the brace online. I contacted DJO both by phone and by email hoping to negotiate a reasonable price, in the spirit of the No Surprises Act. I received canned responses in reply. My insurance company discounted their invoiced price by a very small amount. I cannot afford this price, especially considering the other costs of the fall. This seems like price gouging and fraudulent considering I was not given an estimate before receiving the ill fitting product.DJO Global
Date: 05/20/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromFrank L
Date: 04/21/2025
1 starAnother DJO Pricing Complaint. I went to urgent care facility on 02/22/2025, received DonJoy (DJO) knee brace (no discussion on pricing). On 04/06/2025 I received DJO billing for $598 for the L1833 Drytex HNG KN W/ROMSTOPS.Adjustments : $97 Insurance Payments : $90 *MY* balance due : $410 DJO SELLS the same brace on ****** for $118 !! $598 vs $118 = 400% PRICE Markup. Outrageous ! The Insurance Payment covered 'normal' product ************* for DJO. *** is billing customers for pure profit (NO VALUE ADD).DJO Global
Date: 04/24/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromJean D
Date: 03/31/2025
1 starI was billed for a wrap used after TKR. My surgeon said to disregard it. I did but was billed again and did not recognize it and paid. I have not gotten my refund and having called DJO multiple times I have been lied to. My insurance has not received a claim which they say was submitted more than once . Prior to that the excuse was they had the wrong ******** number.They have my $80 for a large ace bandage thats all they care about. Ive spoken with someone else they tried to charge. Surgery was at ****************** in **. my calls have taken up hours of my time. This is unethical.DJO Global
Date: 04/01/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromDeidra H
Date: 03/28/2025
1 starI had my first hip replacement surgery on December 19, 2024 and was fitted with a panel binder following surgery. This binder was worn for three days and then I was able to remove it. No bill was ever received for this binder.On January 30, I had my second hip replacement surgery. Again, I was fitted with a panel binder following surgery. In late February or early March, I received a phone call message from DJO Global *************** asking me to call them regarding services for, (My Name). The asked me to call (phone# printed on the bill) and press Option 2.I called within a few days and received a recording of someone with a very heavy accent stating, due to high call volume please call back another time. I tried several more time over the next week or so and always received the same recording. I then tried to access their chat but got recording that I had reached them outside normal business hours but that was not the case.A week or so after receiving the initial phone call, I received a bill in the bill in the mail for $112.00. This was for a panel binder prescribed by my doctor for service on 1/30/2025. I have both ******** and a supplemental insurance and durable medical equipment is covered under my plan.I have tried contacting DJO numerous times since receiving the original bill and and another one more recently. And yesterday, I received another phone call from ******* is obvious that this company has NO CUSTOMER SERVICE. No matter the time of day or day of the week, the same recording comes on the machine - due to high call volume, please call back at another time.I will not pay a bill that I am under no obligation to pay and when they don't answer the phones to provide customer service. Looking at the reviews here, it seems I am not the only one having issues with this company.DJO Global
Date: 03/31/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromTim A
Date: 03/19/2025
1 starBefore you walk away from your doctors office with a boot ask if they contract with ***. If so, either decline and find the exact same boot online for a third the price or know that you will be overcharged. And of course share the sentiment with your Doctor! Mine is the same story as belowcharged $335 for the boot I could have paid $100 for.DJO Global
Date: 03/24/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromJosh W
Date: 02/20/2025
1 starMy 17 yr old went hospital got a brace insurance didnt pay, I never received a bill. Sent to collections in his name. thiefs. Why not just send me a billDJO Global
Date: 02/21/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromRachel G
Date: 01/29/2025
1 starAt an urgent care, I was supplied with a simple wrist splint that retails for between $18-33. *** invoiced me $164.42, reflecting an insurance discount of $33.58. The total bill was for $198. My next call will be to my insurance company for clarification. This feels like the cousin of predatory lending, except NO ONE disclosed the exorbitant prices. Shouldnt the consumer have the courtesy of a price before being issued an absurdly marked up splint? How is this legal? How can DJO possibly have a positive BBB rating?DJO Global
Date: 01/31/2025
At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromBridget S
Date: 10/15/2024
1 starMost difficult billing company I have ever dealt with! Got a bill for crutches, double the standard cost. Price gouging seems to be a consistency with them. Tried for 2 months to get the pricing and bill resolved and covered by insurance. Finally paid out of pocket and requested a reimbursement from my insurance provider. I have never had this problem with any medical billing company, they were incompetent, everyone I talked to was hard to understand and treated me like I was an inconvenience, they over charge, and give you a constant run around!DJO Global
Date: 10/23/2024
At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation. Thank you.Review fromJulie D
Date: 09/09/2024
1 starThree months after my injury, I received a bill for a wrist splint for $198.00. The same splint can be found at ********* for $21.99. This company is gouging customers and I will be visiting my hospital and local news station today!DJO Global
Date: 09/12/2024
At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.
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