Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was experiencing numbness/tingling and pain in both hands and was referred to a specialist. While in the ortho specialists office I was given two wrist braces which I thought were from them. Months later I received a bill from DJO for $141.88, I wasn't aware that the braces were from a third-party. I called DJO who says my insurance denied the claim (reading comments above, it seems like this what they/DJO say to everyone). I tried to make an online payment several times but the system could never find my acct or the information I provide didn't match. They keep calling so I called to speak with someone today. I advised I wanted to setup a payment arrangement, the lady setup an arrangement of 2 payments and made it sound as if that was the only option. I asked "what are the other options" ? Then she says oh, I can do 3 payments, which I said okay. She kept trying to push me to make the payment over the phone, to which I told her I was actively trying to make it online as we spoke but my information provided does not match. She says "your birthday is ........ correct? When is your birthday? I asked her to please repeat the birthday she just said, and she hung up. My 10 year old son was next to me listening (she was on speaker phone) and he said "Mom I think they are scammers". I feel so as well and will be finding out where/who to report all of this.

  Business Response

  Date: 07/09/2025

  At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received urgent care at a facility in ** on March 27, 2025. I received a bill from the facility, which I promptly paid. Six weeks later I received an invoice from a company I had never heard of, DJO, for $157.10 for the wrist brace that the urgent care facility handed me. I was never advised that I would be billed by someone else or given a quote for the brace. The amount of the invoice is excessively high and is against the spirit of the no surprises legislation. I tried contacting the company and have just been told my insurance has denied the charge. The insurance adjustment is $40, which is the amount I feel the invoice should be adjusted to.

  Business Response

  Date: 07/01/2025

  At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

  Customer Answer

  Date: 07/01/2025

  I am rejecting this response because:   This is the exact same canned response they gave with my review.  It is a continual circle of run around with no real response.  I have already emailed them. At first I received no response and then I feel their response missed the complaints of a surprise, excessive invoice.

  Business Response

  Date: 07/03/2025

  Hello *****,
  
  I apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, I have carefully reviewed your account and the issues you have raised.
  
  Unfortunately regarding the pending balance of $ ****** I would not be able to provide a discount because this is part of your deductible, meaning that if you had paid to the insurance and met your deductible at the time of service most likely then the insurance would have covered this whole bill but since the deductible was not met the insurance has instructed us to leave this balance as your responsibility.
  
  What I can do ***** in this case is to set up a payment plan for 4 months, the monthly payments will be of $39.27.

  Thank you for bringing this to our attention!
  
  Again, Im sorry for any confusion and frustration this has caused.? 
  
  Kind Regards,?

  DJO

  Customer Answer

  Date: 07/03/2025

  I am rejecting this response because:   This a repeat of previous communications and does not address a surprise invoice at exorbitant pricing. This companys billing practice amounts to price gouging and is against the spirit of the no surprises act. 

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/25 I received a knee brace at an urgent care facility. I was shocked at the amount for the brace when *** sent me the bill. I contacted the urgent care provider. They informed me that I should contact *** directly to see if the bill has been submitted for insurance and to find out if the bill is correct. The urgent care facility submitted their portion of the visit to insurance and have been paid in full. I have called the number on the *** bill many times and always get hung up on. I have received pre-recorded messages telling me to pay the bill - but I can't talk to a real person! This is ridiculous!!

  Business Response

  Date: 06/26/2025

  At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.?? 

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $80.00 for a brace on 6/9/2025. This amount was for the full balance due.This was paid with my credit card and a confirmation was received. Also, my credit card statement shows the payment to DJO. Today (6/172025), I received a phone message that my bill had not been paid. So, I paid it again. Same credit card, with confirmation email from DJO (and already showing pending at ************ Called *** to request reimbursement for second payment; the customer service *** said I still had the $80.00 bill(even with the second payment). Explained the above situation, and was told it may take 2-3 weeks to post a payment to an account. That is ridiculous! If it takes that long to post a payment maybe they need better business software. The statement date was 6/1/2025. I do not have the envelope from that statement but I'm guessing it wasn't received in my mailbox on that date. Resolution would be written notification that the bill is paid in full and refund the money owed.

  Business Response

  Date: 06/17/2025

  Hello ******,
  
  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, we have carefully reviewed your account and the issues you have raised.

  
  I see that this bill was for an OA REACTION KNEE WEB, M (knee brace) dispensed to you back in 05-15-25.  This item goes for $119.17, and we have filed this claim for the insurance to pay on it, the response from the insurance company was a Denial so then we were able to apply a discount for $39.17 and refiled the claims remaining balance $80.00 to the insurance.  Now the insurance responded again with a Denial and explained to us that it was because your deductible had not been met at the time of service, and so then this was applied towards your deductible.  Then the insurance company instructed us to leave this balance as a patients responsibility.

  I see you made the payment twice! first time on 06-09-2025 2:19 PM $80.00 with Card: ****....**** Confirmation # *********

  second time today! 06-17-2025 9:49 AM $80.00 with Card: ****....**** Confirmation # *********

  So I have requested to cancel second transaction and refund the second payment done on 06-17-2025.

  Thank you for bringing this to our attention!? 

  Again, Im sorry for any confusion and frustration this has caused.? 

  Kind Regards,

  DJO

  Customer Answer

  Date: 06/17/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical brace billed per urgent care said around $50 max but looks like received bill for $164.14 (***** "discount") Is there a way this cost of brace can be lowered please? Either going outside of insurance, bought straight out, or some other discount

  Business Response

  Date: 06/16/2025

  At
  Enovis/DJO we aim to provide the highest quality customer service and care to
  each of our patients, and I am very sorry to hear you feel your experience did
  not reflect that. Please email me at [email protected] with your name and account number so I can look into this for you. Please do
  not include any PHI, just your name and account number and a brief explanation.
  Thank you.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a boot for an ankle injury on November 25, 2024 at an urgent care. DJO Global sent me a bill at the end of January 2025. I began making small payments towards the medical bill beginning in March, as I had other medical bills to also pay towards. I made consistent payments in March, April, and May. DJO Global has an automatic system set up that sent me to collections even though I had been making consistent payments, which is not allowed for necessary medical care when I was making consistent payments. When I called the collections agency, they reported that DJO Global put a note on my account I had not made any payments in 120 days, which was untrue, and that was why I was sent to collections. For medically necessary treatment in the **, if I am making consistent payments they cant send me to collections. When calling DJO Global, they denied allowing me to file a complaint with the company and said their system automatically sends anyone with a balance to collections, meaning their system is flawed and taking advantage of people who dont understand the law. The company then told me they would send written confirmation that I would be taken out of collections, but did not follow through on this.

  Business Response

  Date: 06/13/2025

  At
  Enovis/DJO we aim to provide the highest quality customer service and care to
  each of our patients, and I am very sorry to hear you feel your experience did
  not reflect that. Please email me at [email protected] with your name and account number so I can look into this for you. Please do
  not include any PHI, just your name and account number and a brief explanation.
  Thank you.

  Customer Answer

  Date: 06/13/2025

  I am rejecting this response because:   
  

  The business refused to take responsibility for their actions, admit any wrong doing, and continued to not take a formal internal complaint. Further, the business did not address my concerns regarding the unethical practices regarding billing and sending patients to collections in regards to medical treatment as pursuant to US law. 

  Business Response

  Date: 06/16/2025

  Hello Rebecca,
  
  We apologize if our service
  did not meet your expectation and appreciate you taking the time to share your
  concerns.? Accordingly, we have carefully reviewed your account
  and the issues you have raised.
  
  I see that this bill was for
  a MAXTRAX 2.0, AIR, TALL, M (walking boot) dispensed to you 11-25-24. 
  Since the insurance company Denied payment due to the deductible not being met
  at time of service the pending balance was left as a patient’s responsibility.
  
  You stated on the BBB portal
  that you have been making your payments on a monthly basis but I see that the
  first payment was made on 02-28-2025 9:18 AM, second payment online was done on
  04-11-2025 9:59 AM but for the payment of May you did not make it.  At
  that point since the system did not detect any payments and your account is
  already past the 120 days due it will automatically send you to collections.
  
  I have requested for this
  account to be brought back from collections and will leave the option open so
  you can continue making your monthly payments online for the remaining balance
  due.
  
  Thank you for bringing this
  to our attention!? 
  
  Again, I’m sorry for any
  confusion and frustration this has caused.? 
  
  Kind Regards,? 

  DJO

  Customer Answer

  Date: 06/16/2025

  I am rejecting this response because:   
  

  DJO continues to not accept responsibility for wrongdoing on their part, including that they illegally sent the bill to collections. They also did not respond to the concerns raised about their computer system being faulty and sending customers to collections incorrectly. I am not pleased with this response as it ignores all the major points of my complaint.

  Business Response

  Date: 06/17/2025

  Hello Rebecca,
  
  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, we have carefully reviewed your account and the issues you have raised.
  
  I see that this bill was for a MAXTRAX 2.0, AIR, TALL, M (walking boot) dispensed to you 11-25-24.  Since the insurance company Denied payment due to the deductible not being met at time of service the pending balance was left as a patient’s responsibility.
  
  You stated on the BBB portal that you have been making your payments on a monthly basis but I see that the first payment was made on 02-28-2025 9:18 AM, second payment online was done on 04-11-2025 9:59 AM but for the 3rd payment of May you did not make it.  At that point since the system did not detect any payments and your account was already past the 120 days due it automatically sent you to collections so that we could continue our collections efforts.
  
  I have requested for this account to be brought back from collections and will leave the option open so you can continue making your monthly payments online for the remaining balance due, keep in mind if more than 30 days go by and do not make your payment the account will be transferred back to collections.
  
  Thank you for bringing this to our attention!
  
  Again, I’m sorry for any confusion and frustration this has caused.
  
  Kind Regards,

  DJO

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is attempting to collect payment from me on a device that was provided by a medical provider. I paid the medical provider for the services and supplies they provided. I did not sign any contract or agreement to do business with ***. I have asked *** to provide me the contract (i.e., PPA) on multiple occasions and they have not, despite them telling me they do have a ***. Please see the attached form. This is an attempt by *** to collect payment from the medical provider and the patient. It also likely falls under the No Surprises Act. They have now sent this bill to a collections service without providing the documentation that I am obligated to pay them anything. I have not agreed to do business with this company, have not been provided any service or good from them, and should not be billed by them. My account number with DJO is: ********.

  Business Response

  Date: 06/13/2025

  Hello ******,
  
  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, we have carefully reviewed your account and the issues you have raised.
  
  I see that this bill was for an TKO KNUCKLE ORTHOSIS,LT dispensed to your son back in 01-03-25. This item goes for $198.00, and we have filed this claim for the insurance to pay on it, the response from the insurance company was a Denial so then we were able to apply a discount for $56.00 and refiled the claims remaining balance $142.00 to the insurance.  Now the insurance responded again with a Denial and explained to us that it was because your deductible had not been met at the time of service, and this was applied towards your deductible.  Then the insurance company instructed us to leave this balance as patients responsibility.

  I would advise you to contact your insurance to review your coverage and contract.

  on a separate email I have sent you the *** patient product agreement you signed on the date of service.

  Thank you for bringing this to our attention!? 

  Again, Im sorry for any confusion and frustration this has caused.? 

  Kind Regards,? 

  DJO

  
  

  Customer Answer

  Date: 06/13/2025

  I am rejecting this response because: what DJO provided is false.  A PPA was never signed by me and this *** has not been provided.  I've been told for 4 months that a PPA existed, and it has yet to be provided.  

  Business Response

  Date: 06/13/2025

  Hello ******,
  
  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns. Accordingly, we have carefully reviewed your account and the issues you have raised.

  
  I see that this bill was for an TKO KNUCKLE ORTHOSIS,LT dispensed to your son back in 01-03-25.  This item goes for $198.00, and we have filed this claim for the insurance to pay on it, the response from the insurance company was a Denial so then we were able to apply a discount for $56.00 and refiled the claims remaining balance $142.00 to the insurance.  Now the insurance responded again with a Denial and explained to us that it was because your deductible had not been met at the time of service, and this was applied towards your deductible.  Then the insurance company instructed us to leave this balance as patients responsibility.
  I would advise you to contact your insurance to review your coverage and contract.

  
  Thank you for bringing this to our attention!

  Again, Im sorry for any confusion and frustration this has caused.

  Kind Regards,

  DJO

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 8, 2024, my ** gave me a medical boot in his office. It did not come in a box nor did I get any paperwork for it. The ********** even said they have no paperwork of me signing anything for this boot. I thought it was a gift or he was lending it to me. Several **** later I got a bill of $60.93 (apparently my copay) for this boot from DJO Global. I talked to DJO many many times about this bill to no avail. I did some research & found out they charged my ins $335.04 for the same boot that they sell online for around $60. They somehow think this is legitimate to scam people by charging more to insurance companies. I told them many times that I am disputing this bill yet they don't feel they did anything wrong. I would like to see if you could get them to write off this $60.93 that they say I owe. I can provide copies of emails & the bill. My scanner was not working when I prepared this.

  Business Response

  Date: 06/05/2025

  At Enovis/DJO we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ******************************************** with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffered from an ACL tear in January, and was given a DJO brace at my initial appointment (1/22/2025) while waiting for orthopedic consult, **** approval was (2/10/2025). At the orthopedic consult (2/24/2025), I was prescribed a post-op brace, BCBS approval was 3/10/2025. The first statement I received from DJO was dated 3/16/2025, for the account number ending in 5580 for the brace prescribed 2/24 & approved 3/10. I received a 2nd letter for this account dated 4/20/2025. Then, I received a NEW statement from them, for a new account number ending in 9997 for the brace prescribed 1/22 and approved 2/10. I logged in to my account and viewed the statements and was shocked to see they claimed to have sent me this on oh, the same dates as the other account number. I keep every single piece of mail related to my ACL tear, so I can guarantee the statement for account 9997 was NEVER sent or received 2/16, 3/16 or 4/20 as they claim to have done within my account. I checked every single **** informed delivery email between those dates, and the only statement received was for the 5580 account. When I called to ask about this, I was met with similar issues others have described: live agents claiming its not within business hours (8-5:30 PM CT, its currently 2:45 PM CT on Thursday and they say their not there). You call and are on hold for ***** minutes, then told they need to transfer you because its a different department and put you on hold again. Then, when they finally pick up, you can barely hear anything because the noise in the background is so loud. I asked to speak to a supervisor about the situation after explaining it and was met with well why?. Then, put me on hold for 20 minutes to find his supervisor only to be picked up with a ****** voice and hung up on. This is an incredibly shady business practice to 1) lie about statements you sent and 2) incredibly poor customer service.

  Business Response

  Date: 05/30/2025

  Hello *****,
  
  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, we have carefully reviewed your account and the issues you have raised.
  

  I see that you had an injury back in 01-13-25 and on 01-22-2025 you went to MAX SPORTS MEDICINE clinic # ****** and you were given a DRYTEX,HNG KN W/ROMSTOPS this brace goes for $598.00, we billed your insurance and your insurance paid $77.81 we also provided a discount of $144.12 and that left us with a remaining balance of $376.07 which we billed to the insurance but now the insurance Denied the claim stating that this amount was applied towards your deductible and instructed us  to send you the bill on account # ********.

  Then on 02-13-2025 you had a visit with Dr ******* ***** who ordered the brace for post operation FULLFORCE,ACL,SHRT CF,LT which was dispensed to you back in 02-24-25.  This brace goes for $989.01 and we sent the claim to the insurance, the insurance company paid $522.70, we were able to apply a discount for $335.64 and the remaining balance of $130.67 you paid already on 04-15-25.  This payment is already posted on account ******** and is reflecting $0 balance.

  For account ******** which is the one for the brace given to you back in 01-22-25 still has the pending balance of 376.07.  Please call us back directly at *************** to process the payment with a live agent or visit us online.

  Thank you for bringing this to our attention!? 

  Again, Im sorry for any confusion and frustration this has caused.

  Kind Regards,? 
  DJO

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Treatment received at **************** Portage Wi for minor Daghter E ******* on 10/29/2024. Was fitted for a L1812 Drytex ********** Knee, RT by PA ****** *******. Acct #******** provided as medical equipment through DJO Global provided at ******* during office visit for Right Knee Injury to E ******* DOB ***********First billing statement dated 1/19/2025. I called on 1/31/2025 number in billing statement for DJO *************. *** provided no name when asked demanded full payment of $119.17. I noted no insurance was noted as billed on statement. I was informed that it was denied member not found they confirmed member ID correct for E ******* as ******. Request to confirm this was sent to Group Health South Central WI (Not the Euclaire WI are) was told yes billed Nov,Dec,Jan and all three were denied member not found demanded payment I full. Contacted ***** with GHC south central at ***********************. They confirmed no claim submitted noted was probably sent to GHC Euclaire Wi area. Was given *** direct fax for claims at fax # ************ and claims phone number at ************. 2/3 Called DJO back at 4:18p CST on 2/3/2025 provided information, numbers read back. Rcvd VMs from DJO asking for patient E ******* to call (minor) Still not submitted through correct region insurance. 4/24/2025 called DJO spoke with ****** demanded payment explained already spoke with *** need billed to insurance and will be happy to pay correct co pay after insurance. Hung up on called back was hung up on 10 different times all by ***s with Indian accents. ***orted to ******* called number they gave ************** only get busy signal. DJO no option for VM no email *** refused to transfer to manager to resolve. 5/28/2025 rcvd call from **************** regarding DJO. This has happened with this company back in 2021. Need assistance to resolve this matter and have corrected from my credit ***ort that I have diligently worked to raise scores on.

  Business Response

  Date: 05/30/2025

  Hello *******,

  We apologize if our service did not meet your expectation and appreciate you taking the time to share your concerns.? Accordingly, we have carefully reviewed your account and the issues you have raised.

  I see that this bill is for a DRYTEX LAT J HNG KNEE,RT dispensed to your daughter back in 10-29-2024.  We have tried multiple times filing this claim to the insurance, and everytime we have received a Denial from the insurance saying that the Patient ID is not valid.  Today I was finally able to send the claim to the insurance, and they accepted it with no trouble.  Please keep in mind it may take up to 30 days to receive a response from the insurance.  In the meantime I have stopped all collection calls from DJO and also have requested your account be pulled out of Collections until we have a resolution from the insurance.

  Thank you for bringing this to our attention!? 

  Again, Im sorry for any confusion and frustration this has caused.? 

  Kind Regards,? 
  DJO