Business Profile
Department Stores
J C Penney Company, Inc.Headquarters
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Reviews
This profile includes reviews for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.18/5 stars
Average of 159 Customer Reviews
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Review fromJaime K
Date: 05/29/2025
1 starJaime K
Date: 05/29/2025
Definitely not good service today and it made me realize why I dont shop at JCP. Purchased over $350 today in shoes and jewelry. I bought 4 separate necklaces. I kindly asked the cashier if she could put the necklaces in separate bags so they didnt tangle. She refused and said, we cant just be letting people steal our bags. If I hadnt needed these items I would not have bought any of it. I probably wont be back but if I do Ill bring my own bags since JCP seems to ration themJ C Penney Company, Inc.
Date: 06/06/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated May 29th, 2025, about the above captioned complaint. The store has contacted the customer and a resolution has been found. Thank you for bringing this concern to the attention of JCPenney.Review fromKenneth F
Date: 05/21/2025
1 starKenneth F
Date: 05/21/2025
On May 8th, I ordered a dress and was advised it would be delivered on May 14th. As of today May 21st the dress still has not shown up. I have contacted **************** on several occasions and received no help whatsoever. They referred me to *** which was supposed to deliver the package. I contacted them on several occasions as well and was advised the package would be delivered by ****. The **** has no package in their system. I am so frustrated with the whole system and am unable to speak with someone higher than the operator. These companies have no idea of the meaning of the word customer service. Never do business with any of themJ C Penney Company, Inc.
Date: 05/22/2025
Hello, *******! We're very sorry to hear of your experience! We have processed a full refund for your order! If you decide to re-order we will gladly honor the original price paid. Thank you for being the best part of JCPenney!Review fromBrooke A
Date: 05/20/2025
1 starBrooke A
Date: 05/20/2025
I bought a $54 product from **************************. I returned it with the help of a really nice customer service guy and he gave me a label for free shipping. When it came to my refund, I only got $37. I called again and got another guy who was super rude wasn't listening and didn't understand the situation. He was not able to explain where the rest of my money was. I asked to speak to a supervisor and was put on hold and finally had to hang up. I wish I had read their bad reviews before I purchased.J C Penney Company, Inc.
Date: 06/08/2025
Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated February 19, 2024, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have corresponded with this customer through phone conversation. The customer was refunded shipping. The customer is happy with this resolution.Review fromE. L.
Date: 04/25/2025
1 starE. L.
Date: 04/25/2025
I returned an item to ** Pennys and the tracking shows the company received it in April 4th. It is now April 25th and I have not been refunded! I made 2 calls to customer service and got 2 different answers. This is unacceptable! I will never do business with them again.J C Penney Company, Inc.
Date: 04/27/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your review dated April 25th 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have contacted the customer and have come to a successful resolution.E. L.
Date: 05/02/2025
The representative from the executive office called me and made things right immediately. I still will no longer purchase online with the company. I dont need another hassle.Review fromCarlos E
Date: 04/21/2025
1 starCarlos E
Date: 04/21/2025
Placed a order that said it would be delivered no later than today, i called and cannot get any information from any customer care **** due to my wife calling before me and now they want to say Im not who I say I am? All I want to know is where my 1000+ dollar item is. Considering canceling my card and rewards account and never shopping with them again. Absolutely disgusting customer service.J C Penney Company, Inc.
Date: 05/11/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated April 21st, 2025, about the above captioned complaint. We have made multiple attempts to reach this customer, with no return contact. Thank you for bringing this concern to the attention of JCPenney.Review fromJo T
Date: 04/18/2025
1 starJo T
Date: 04/18/2025
I purchased two sets of 600 count *** Claiborne ****** for a full size bed online before Christmas, to replace my sheets in the spring. When I opened the pack this spring, it contained twin sheets though the package clearly was labeled full. The second package of sheets had a large rip in the fitted sheet. Since these problems were manufacturing issues, I hoped the store would do an exchange, but they were no help. These sheets retail for $165 at the store. Though my purchase price was significantly less, this is a poor and honest reflection on *** ********* and the management of JCPennys.J C Penney Company, Inc.
Date: 04/21/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated April 18th, 2025, about the above captioned complaint. We have made contact with our valued customer and a new order has been placed for her. Thank you for bringing this concern to the attention of JCPenneyReview fromAdaline D
Date: 02/21/2025
1 starAdaline D
Date: 02/21/2025
Bought gold chain on line paid ****** broke after 5 weeks & would not allow return or replacement as stated I did not buy protection plan, just want people to know of poor quality of product & also because purchased on line no receipt furnished. Always bought from Pennys & never issue before so customers bewareJ C Penney Company, Inc.
Date: 02/27/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated February 21 2024 about the above captioned complaint. We have tried several attempts to reach the customer to discuss her comments with no response. Thank you for bringing this concern to the attention of JCPenney.Review fromRussell G
Date: 02/09/2025
1 starRussell G
Date: 02/09/2025
I have always shopped at jcpenney but they are making it increasingly difficult to buy from them. They never have what I want in stock anymore, they do offer to order it but if I was going to order it I would do it online. There are certain things you should check the fit on and this what they don't stock. I guess if they don't wake up chapter 13 waits for them, I don't want to see it happen but management needs to wake up. They used to carry items for younger men, middle age men and older men but those days are apparently gone and the ugly looking young men apparel won out.J C Penney Company, Inc.
Date: 02/14/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to the customer review.Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced.We have attempted to contact the customer over several days. We have also sent detailed email messages to the customer requesting that they contact us. We have not been able to speak to the customer and they have not responded to us.Again, we offer our apologies to the customer for their experience.We thank you for the opportunity to respond and assist the customer and we trust that this will close this matter. Sincerely,Corporate Resolutions TeamReview fromJeanette C
Date: 12/30/2024
5 starsJeanette C
Date: 12/30/2024
Great customer service in ***********. I lost my purse in Penneys while Christmas shopping. Several employees took much of their time to help me look for it. The general manager used the cameras, to see where all Id been in the store. Three hours later I found it. I cant say enough good things about the people there that helped me find it I had laid it down on a table of sweaters. A man named **** and the general manager were especially helpful.J C Penney Company, Inc.
Date: 01/01/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 12-30-24, about the above captioned praise. Thank you for bringing this concern to the attention of JCPenney. We sincerely appreciate you taking the time to give your feedback on the great service at the store. We have forwarded this to the store manager so they can celebrate the customer service that was given.We thank you for the opportunity to respond.Review fromSam Z
Date: 12/22/2024
1 starSam Z
Date: 12/22/2024
I will never order from JCP again. This is a dinosaur business that is trying to do online selling . The representatives are mostly overseas and information they have is completely different from the information JCPenney *** has. I ordered furniture and I had a terrible experience. Fortunately, I had paid with ******. I still do not have the furniture and the status is unknown. ****** checked into the matter and I was covered. When you buy a product from JCPenney, do not expect treatments like you get from ****** or ******* online. JCPenney has a long, long, long way to go before they can do online business.J C Penney Company, Inc.
Date: 12/26/2024
It was a pleasure helping you towards a resolution. If you have any questions or concerns, please contact us at ************. Thank you!
J C Penney Company, Inc. is NOT a BBB Accredited Business.
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