Customer ReviewsforJ C Penney Company, Inc.

The incompetence of the packaging/shipping department, the circus-run customer service department, and the marketing department are bar-none the worst. I had a return because the item size I ordered - was NOT the item I received. I had to pay the $8 shipping or drive 1.5 hours to a store, in order to return. I would consider exchange, but then I was told that I would be charged $8.95 for shipping of the replacement!!! A recent marketing gimmick called the Gold Coupon Giveaway - will likely gather more into the picketing fence of not purchasing from JCPenney, like a mass exodus. Somehow, I revealed a 50% off coupon (which of course has restrictions, like discount not on doorbusters - which 80% of the items online are doorbusters). I placed a purchase for 11 items (all different sizes, genders, etc.). 10 days after purchase - I look online to find out the status of this purchase. 2 items were cancelled - not notified, not refunded. 9 items were on backorder. How in the heck did I find 11 items that JCPenney didn't have? I called ***************** because apparently, ******************** does not have accessible email or chat features for complaints or issues - you must call ***************** The gist of the conversation is: No one pushed through the refund, We don't notify of cancelled items, We were incredibly overwhelmed with that coupon and cannot process 80% of those orders, AND we are likely going to cancel ALL of the orders that utilized the 50% off coupon during that promotion. 3 weeks later, I finally got a refund. Still not notifications, but I got a ton of emails for coupon scams (which is what I am calling it now, because I got scammed out of the above-mentioned coupon). I would rather brush my teeth while eating Oreos - than to waste my hard-earned time and money on purchasing from ill-working JCPenney. Do better.