Business ProfileforCaliber Collision Centers

I dropped off my vehicle at Caliber Collision for a body repair on March 11 and was then issued an Enterprise rental at the same location. I picked up my repaired vehicle on March 22 and returned the rental on the same day. ***** performed a walk through of the rental, noted no damages and informed me that he would close out the rental and arrange for Enterprise to pick up. This was not unusual to me since the same vehicle was delivered to me at the beginning of the rental period at Caliber Collision, ie, Caliber works closely with Enterprise for car pick up/drop offs. However Caliber did not return the vehicle to Enterprise until late evening on March 25. The rental remained parked on the street for 3 days, after which I received a damage report from Enterprise about a broken driver side mirror; the rental also received a parking ticket.I explained to Enterprise that this happened after I returned the vehicle to Caliber. Otherwise I would have noticed it during my rental and asked Enterprise for a replacement. If ***** noticed it during his inspection/walkthrough, he did not bring it to my attention. I reached out to ***** but did not receive a callback. ***** also aggressively questioned me because he was not happy with the survey I completed giving Caliber Collision an unsatisfactory review due to the following:Mis-charging me for the cost of the repair. Caliber made a mistake for collecting the wrong payment and miscommunicating the charges with me when I picked up my vehicle. He later indicated that the Caliber rep who helped me was not available, causing the confusion. There was no apology or acknowledgment of their mistake.I asked ***** why my car was being driven around *********** which I noticed on my tracking device, but he did not respond. Due to character limit, see full report on this ****** Doc: ****************************