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Business ProfileforBuc-ees, Ltd.
Current Alerts For This Business
Since March of 2019, the BBB Houston began receiving several complaints that are exhibiting the following pattern;
Consumers allege they are unable to contact the company as there are no phone numbers on the website. When they send a inquiry through the website, they go unanswered. Complaints and customer reviews also state, poor/rude customer service. When customers ask to speak to a manager, they are not empowered to address their issues.
In a September 2022 review, a consumer was upset when an employee told the consumer he could return a product but when the consumer wanted to, he was told, “all sales are final”. When he asked to speak to a manager, the manager told him the sale thing.
In a complaint filed in November 2022, a customer was double charged for an item. He tried reaching out to the company multiple times but hasn’t received a response. The company failed to respond to the BBB.
A review received March 14, 2023, a consumer purchased $17 worth of items but was charged $82.69. She is having trouble reaching a manager or anyone at the corporate location for the refund.
In 2023, the BBB received multiple complaints regarding a store policy that states a consumer can only return 2 items per receipt. Consumer's state that policy is not written on the receipt nor is it on the company's website.
Currently, the company will not respond to complaints or customer reviews forwarded to them by the BBB.
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 327 FM 2004, Lake Jackson, TX 77566
- BBB File Opened:
- 11/27/2006
- Alternate Business Name
- Buc-ees
- Business Management
- Mr. Don Wasek
- Mr. Arch Aplin III
- Contact Information
Principal
- Mr. Don Wasek
- Mr. Arch Aplin III
Customer Complaints
45 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
36 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kenny R
04/04/2024
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