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Find a Location

Lone Star Realty & Property Management, Inc has 1 locations, listed below.

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    Business ProfileforLone Star Realty & Property Management, Inc

    Real Estate
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/17/2020

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1020 W Jasper Dr, Killeen, TX 76542-1319
    BBB File Opened:
    7/30/1993
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    10/25/1978
    Accredited Since:
    1/17/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Karen Doerbaum, President
    • Mr. Tim Doerbaum, Vice President
    • Ms. Lena Harvey
    Contact Information

    Principal

    • Ms. Karen Doerbaum, President
    • Mr. Tim Doerbaum, Vice President
    • Ms. Lena Harvey

    Customer Contact

    • Mr. Tim Doerbaum, Vice President

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I followed all move out rules!!! My deposit for Lone Star was $2500! I wasnt upset with spending that type of money because I thought this was a good company I used their recommended cleaning crew, paid $325.00. Carpet cleaning that states cleaning/deo/pet which means I got the whole deep cleaning treatment which I verified paid $120. Pest control paid $80 bucks. I made sure I kelp my utilities on 5 days after move out to avoid any penalties. When I got the outline of what I was charged or what was deducted from my deposit, $413.00 in repairs (I accepted that). $184.03 Carpet Cleaning because the professionals didnt write on PET. I got more than a PET treatment done!!!$187.27 Pest control because I didnt get the flea treatment. (You telling me flea treatment cost $187.27???)$150 Utility Fee (never have I heard this) but I kelp my utilities on for 5 days like requested but since they had to wait on a vendor to visit the home for repairs, they charged me to turn the utilities back on in Lone Star name lord *** been gypped out of my money!! Because I paid a larger amount down you take out more??? This is wrong out of every rental company Ive rented to this is the ONLY company that has done this!!! I accept what I know thats right to charge. Ive done everything right for yall to go back and supposedly do the same thing I paid to have done and **** took half of my money!!
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fredrick M

    1 star

    01/10/2024

    This place is beyond horrible. I, the owner, moved back in to my property today. The way they have maintained my property is horrific. I have mold in one of my rooms from something that was payed to be taken care of back in March. Carpet was not cleaned, they said they spot painted but I dont see where because the walls are still dirty with marks and residue. I do not recommend anyone to conduct business with this company whether it be property management, leasing, or buying. Please take your business elsewhere

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