Customer ReviewsforLone Star Realty & Property Management, Inc

Mediation.com LLC, also known as FiveStarReviewssite.com, is a crooked business.  I feel I need to protect other consumers like our business from the unethical practices of this company.  They convince you that they will improve your ****** reviews in short time.  We started with their company in 2020 with the hopes that we could increase our rating on ******.  Because our business demands high standards in maintaining rental properties almost all of our negative reviews are from our company holding tenants accountable to the standards set forth in their lease.  Our company has focused on doing everything with utmost integrity and sometimes maintaining that high standard makes our tenants upset, thus they respond with negative reviews.  We know these types of reviews come with the business we are in.

Since 2020 with Mediation.com LLC their company has done nothing to improve our ****** ratings as promised.  Proof of this is their own website that publishes the reviews of our company was never updated since April 2022.  No new reviews as they promised to collect monthly.  Ultimately, the proof is that our rating did not improve, but went from 3.1 down to 3.0 since using their services.

Thus, in January 2023, I emailed their company to stop their services (see proof below).  Instead, they continued to bill us monthly for another 7 months.  I emailed them to request a refund of the overpayments and they refused to even acknowledge that I had stopped their services.  I asked multiple times through email, which puts things in writing, to acknowledge our termination of service and for a refund.  Their response was to show what their own website's performance was AFTER I had terminated their services as if to justify their continued billing.  To continue billing after services were terminated, in writing no less, to me is fraud.

I made a BBB complaint on Mediation.com LLC a few days ago with this same information with hopes they would do the right thing.  Instead of correcting their mistake, THEY are retaliating with a fake BBB review.  They have no justification to state that we reneged on paying for their services.  In fact, I can show that they received payment until August 2023.  Only once I challenged the payments through the credit card company are they suggesting we have reneged on payment.  If they are right, then they should easily provide proof to the credit card company that the charges are valid, and they will receive their payments.  But, as I suspect, they will not be able to provide any proof of continued service after I terminated, and the credit card dispute will stand.   I asked for any reason why they continued to bill after we terminated service and no justified response.

As you can conclude from this information, they are not a reputable business.  Their practices are fraudulent.  They must refund the overpayments we made since February 2023 and act like a responsible business.

Here is the termination of services email I sent on January 23, 2023:

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From: ***********************
Sent: Monday, January 30, 2023 2:22:33 PM
To: *** Rough <********************>
Subject: Five Star Reviews

Our company has been using fivestarreviews for several years now.  I have not seen any new posts since April of 2022 and our ****** reviews have not improved as promised. Because we have not received any new reviews it appears that you are no longer actively working our account.  I would like a refund of the monthly bills paid since May 2022.  Obviously please immediately stop any new billing and close our account.

Please respond to this email that you acknowledge receipt and will take the appropriate actions as mentioned above.

____

If their Operations Manager, ********************************, or ************, the original business representative we worked with at the beginning, would have simply acknowledged that we cancelled our services in writing and responded appropriately, we would not be having this issue.

If you are reading this review for Lone Star Realty, please understand the intent behind Mediation.com LLC - they are showcasing their unethical practices of retaliating against a company who is holding them accountable for their own fraudulent business practices.  We will not bow down to anyone who tries to violate the integrity of our business through their intimidation.

I would hope the BBB staff would investigate the content of this review and see it as invalid.  I would love for the public to be able to read this response to Mediation.com LLC so they will have an informed opinion as to the character of their company.