Complaints

This profile includes complaints for Academy Sports & Outdoors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Academy Sports & Outdoors

  1800 N Mason Rd Katy, TX 77449-2826

• 

  Academy Sport & Outdoors

  2501 S. Broadway Edmond, OK 73013

• 

  Academy Sport & Outdoors

  7700 South Walker Ave Oklahoma City, OK 73139

• 

  Academy Sports & Outdoors

  24970 Westheimer Pkwy Park Row, TX 77494

• 

  Academy Sports & Outdoors

  23801 Brazos Town Xing Rosenberg, TX 77471-6090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7th, 2025 I placed an online order with this national retailer. My order was split into two transactions and two shipments. One shipment was successful and has been delivered. The second portion of my order has not shipped. The merchant provided a tracking number for the undelivered portion. ****** **********************). The tracking information on the carriers website indicates that a label was created but that **** is awaiting the item. I contacted Academy Sports + Outdoors customer service via chat, telephone, and email on July 11th and 12th. Academy maintains the position that they have shipped the order despite providing no evidence that such shipment has occurred. The order status on ************************** indicates that the order status is "Packed" but not shipped. Due to the failure of Academy to fulfill their obligation and fulfill this order, I have requested a full refund from the merchant. Academy has continually refused to refund my order stating that I will have to wait until July 19th with no receipt of the items to begin the refund process. The advertised arrival date of the order at time of purchase was between July 11-July 14. Given that the carrier is not in possession of the item and the merchant's own website indicates the item has not been shipped, it is unrealistic and improbable that the order will arrive by the advertised date. Due to the failure of the merchant to perform their obligation I am simply requesting a full refund in the amount of $50.68.

  Business Response

  Date: 07/15/2025

  Dear Valued Customer,
   
  Thank you for choosing Academy Sports + Outdoors. We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you. If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day.
   
  Sincerely, 
   
  Customer Care Team
  ********************** + ********************** 
  ******************************

• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an online order both today 3 times and last week. I called Academy telephone line twice and got help. This was on my Discover card. Discover keeps approving and Academy keeps cancelling. How many times have I been charged? Why can't Academy fix this glitch?I want a response within 48 hours from Academy Management.

  Business Response

  Date: 07/22/2025

  Dear Valued Customer, 
  
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.
  
  We have carefully reviewed your concerns and previously reached out to offer our assistance and outline the next steps. Please rest assured that we are committed to maintaining open lines of communication and are eager to collaborate with you towards a satisfactory resolution. We encourage you to contact us whenever you need support with your order placement.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day. 
  
  ************************************** Team?? 
  ********************** + ********************** 
  ****************************** 

  Customer Answer

  Date: 07/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to Academy Sports & Outdoors on ***********************************************, today on June 22nd, 2025. I came to this store specifically to buy a basketball. I asked to sign up for the free store rewards program if they had one. Specifically, I believe, I was looking for the myAcademy program. I was told by **** (customer service representative), she would sign me up for this free "no hassle" program. However, I learned that **** signed me up for a Credit Card. She kept stating it was "no big deal" because I could just call and cancel. For this reason, I called over **** the manager of this Academy. He stated also that it was "no big deal" and I could just call and cancel. Not sure if these employees are trying to meet a quota, but it is a "big deal" to be signed up for a credit card. I had to call the credit card company to cancel the card and will have to follow up with the (3) credit card bureaus to make sure I did not take a ding to my credit. Because of these factors, I am requesting a few things. That Academy follow up with these employees, submit an investigation, and make sure when they try to sign people up for a credit card, they explicitly use the term credit card. I also request that Academy comps my basketball or gives me a full refund for the inconvenience of the credit card and this BBB report. Thank you, I have full faith we can resolve the issues at hand.

  Business Response

  Date: 06/25/2025

  Dear Valued Customer, 
  
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.
  We have reviewed your concern and reached out to you by email and phone to offer options for resolution with your concern.  Since, to date,our attempts to contact you have been unsuccessful, please know that we are happy to work with you toward a resolution and open to further communication.
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments,please feel free to contact us via online chat or at **************. Have a good day. 
  
  ************************************** Team?? 
  ********************** + ********************** 
  ****************************** 

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an online order for a ******* 24oz Go Flip Bottle. After several hours, I was notified that the location no longer has the item in stock. Academy then produces three other locations where the item is in stock and allows me to select an alternate location, which I did. A few moments later, I received yet another email stating that the item was not in stock at the store that they previously indicated was in stock. They then proceed to provide me with a cancellation notice stating, The pending authorization has been removed. Reach out to your bank if you continue to see a pending authorization in your account after 5-7 days. Its 2025. It would seem as though these multi-million dollar corporations would have a better handle on their inventory. Its shameful that you allowed me to place my order at the first location and the item was not in stock. Its doubly ridiculous that you then proceed to provide me with a list of stores where the item supposedly was in stock but then discover that it isnt. What a very frustrating and aggravating experience for customers. To add insult to injury, I used a $10 off $10 coupon that was rewarded to me for my prior patronage (Ive spent hundreds of dollars at Academy) and I applied that coupon to this failed order. When the order was cancelled by Academy due to their systemic/operational incompetence, one would assume that all promotions and rewards would re-enter the customers rewards section. As this was not the case, I reached out to the incompetent customer service department and was informed that there is no way they could recoup my coupon or send another to my account. It is also disappointing that refunds arent applied back to customers bank ledgers instantly. This is why brick and mortar stores are going away Ill start back shopping with your competitors. Ive never had these types of issues with Dicks Sporting Goods.

  Business Response

  Date: 06/19/2025

  Dear Valued Customer,
  
  Thank you for reaching out to Academy Sports + Outdoors. We appreciate you as a customer and value your feedback.
  
  We sincerely apologize for your shopping experience with us. Our primary goal is to provide the highest quality products and services to our customers. We believe we have found a satisfactory resolution to your request and hope this helps restore your confidence in our commitment to your satisfaction.
  
  Thank you once again for choosing Academy Sports + Outdoors. We look forward to assisting you further. If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a great day!
  
  Sincerely,
  
  Customer Care Team  
  ********************** + **********************  
  ******************************

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to buy shirts from these guys. Unfortunately after I went home I noticed that all of the **** shirts that I had bought had these streaks on of missing color on them, pointing towards it being a factory error. In fact ALL of the **** shirts that I had bought have had these streak like errors on them. I was not given a resolution from the store manager who blamed me for getting detergent stains on them. He was being very smart and unapologetic about the issue I had with being sold a bad product. Selling a faulty product should be on the store and not the customer not being able to assess it. I didnt shop with my glasses on I entrusted the store to provide high quality product and not product with print error. I still have two shirts **** shirts with these factory mistakes and the manager is unwilling to work with me because he accuses me of washing them, which they have never been washed and I will provide proof by showing a picture of a clear tag. I have one white shirt and one blue shirt with this error. Manager was helpful but extremely rude and didnt give a full replacement for one of the t shirts, hence why Im asking for store credit compensation.. he did allow me to swap out only 3 of the t shirts with errors.

  Business Response

  Date: 06/09/2025

  Dear Valued Customer,? 
   
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.? 
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day.? 
   
  Sincerely,? 
   
  ************* Team??? 
  ********************** + **********************? 
  ******************************
  

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a disappointing and misleading experience I had with Academy Sports + Outdoors.On May 30, 2025, I saw an advertisement on social media from your company promoting a Carhartt merchandise sale. Based on this promotion, I proceeded to place an order through the Academy Sports + Outdoors app. I received a confirmation email shortly after completing my purchase, which led me to believe the transaction had been successfully processed and that I would receive the items as advertised.However, on June 4, 2025, I received an email from your company informing me that you were unable to fulfill the Carhartt items in my order. No detailed explanation was givenonly a generic apology and a 20% discount code that expires in 30 days, which I find both insufficient and frankly insulting.This situation is unacceptable for the following reasons:1.False or misleading advertising I was induced to make a purchase based on a promotion that apparently could not be honored.2.Lack of accountability The cancellation was presented as a minor inconvenience, when in fact it was a failure to deliver on a transaction you confirmed.3.Inadequate remedy A short-lived discount code does not fairly compensate for the wasted time, broken trust, and inconvenience caused.I respectfully request that Academy Sports + Outdoors take the following corrective actions:Provide a more meaningful resolution, such as a full equivalent replacement or a longer-term and more substantial *************** your advertisement and inventory practices to prevent further misleading promotions.Respond to this complaint with a formal acknowledgment and explanation.

  Business Response

  Date: 06/06/2025

  Dear Valued Customer, 
  
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.

  We have reviewed your concern and have contacted you with a resolution.  At this time, we consider this complaint closed.

  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day. 
  
  Sincerely, 
  
  Customer Care Team?? 
  ********************** + ********************** 
  ****************************** 

  Customer Answer

  Date: 06/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/25- Yesterday I was in this particular store 5/19/25. Trying to buy a fishing reel, waited to check out line 13 minutes, only to get up to the cashier when he informs me that he has to go pee. Told me to go back to the line of customers and wait. When Im finally able to purchase it rings up the wrong price. Manager walks back there with me confirms I was right on price, after that, I watch manager remove price tag from shelf where merchandise originally was.I then wait 14 minutes in checkout line again for the same item! To only get up there and they ring it up again wrong! It was less, but it was not the right price that was on the ******** much for academy sports guarantee. Also, can you relay to staff to use a different term when using the restroom. Pee quoted from your staff is kind of creepy. I have receipt. Academy ripped me off $75/24/25 - I gave the ************ location, another chance. I purchased a reel and rod combo (I did not use discount code provided). Wife did a pickup order, price was $139. The sticker clearly shows $120. My wife and I went back to the store. I checked multiple of the same combo they were all marked $120. They refused to honor the price on the product, for 20 minutes. ******* has the same combo regular price $120. I thought Academy price matched and also 5% off? Not the ************ location, per employees! We finally got it for the right price BUT this is the second straight time my family and I had incidents where we have literally begged for them to honor their prices. Please see attachment. I have proof of this second incident just like the previous. I am requesting a gift card or some kind of courtesy beyond 15% discount code that I did not use. Why does Academy hate their customers at this location? Ripped off more money. I wouldnt be wasting this much energy if it wasnt true! Im requesting store credit/********. Do the right thing!

  Business Response

  Date: 05/26/2025

  
  Dear Valued Customer,? 
   
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.? 
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments,please feel free to contact us via online chat or at **************. Have a good day.? 
   
  Sincerely,? 
   
  ************* Team??? 
  ********************** + **********************? 
  ******************************************************************;
  
  

  Customer Answer

  Date: 05/26/2025

  Better Business Bureau:
  
  This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/26/2025 and assigned ID ********.

  BBB please dont post my complaint. Thank you & Academy. 

  
  Regards,
  

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/25 For weeks now I have been trying to make an online order through my account like I have for years without incident and I am constantly getting cannot complete order at this time I have called, chatted, contacted A.S cc company nothing wrong on that end. Today through chat when my order could not be completed the agent decided to send the complaint to the IT department and this is the response I received after being a customer for many years and spending a generous amount of money with your company. Thank you for contacting Academy Sports + Outdoors. We appreciate your business and sincerely apologize for the issues you have experienced while processing your online orders. Academy Sports and Outdoors sets various rules to protect our loyal customers and prevent misuse of our services. At this time, we are unable to approve your online orders due to several concerns that have been raised. This decision is final and we are unable to provide any further details regarding how this decision was ******** are still welcome to shop at any of our store locations in person. If youd like to speak or chat with a member of our **************** Team, click here. The click here button does not work, nor would it help as I was already chatting with someone earlier who was trying to help me make my order and had no idea my online orders couldnt be approved or they would have stated before sending it to IT. I live 5 hours from the closest store, so that is not an option or would it be after what I am hoping is just a generic email. I would love for someone to contact me with a detailed follow up as to why I am banned I guess is the word from ordering online all of the sudden. Please enlighten me. Thank you

  Business Response

  Date: 05/23/2025

  Dear Valued Customer,
  
  Thank you for contacting ********************** + **********************. We appreciate your feedback and value you as a customer.
  
  We sincerely apologize for your recent shopping experience with us. After a thorough review of your order history, we have responded with the outcome of our investigation via a voice message and an email.
  
  Thank you once again for choosing Academy Sports + Outdoors. We look forward to assisting you further. If you have any questions or additional comments, please feel free to reach out to us via online chat or by calling **************. Have a great day!
  
  Sincerely,
  
  Customer Care Team  
  ********************** + **********************  
  ******************************

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/22/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday I purchased.two.chairs off line. I add my husband as an alternative person to pick up the items. When he got there he was told his name wasnt on the list after showing the cashier the emaim

  Business Response

  Date: 05/21/2025

  Dear Valued Customer,
   
  Thank you for choosing Academy Sports + Outdoors. We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you. If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day.
   
  Sincerely, 
   
  Customer Care Team
  ********************** + ********************** 
  ******************************

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hunting shotgun from Academy on 5/9/25 at 3:01 pm. for $618.54. Academy has a policy that will not allow any function tests on their firearms. So purchasing this firearm was a complete assumption that they were selling me a fully functional shotgun. Once I got home, I got the gun out and tested the trigger without live ammunition. I immediately realized the triggers were not working. I attempted to return the shotgun today. They said their policy is all firearm sales are final. Even though it was the day before, I never fired the shotgun, and it was not actually functional. That I would have to take it up with the manufacturer. I have contacted the manufacturer. I feel despite their policy they are selling firearms with the assumption that they actually work. The malfunction the rifle is having is that the trigger will not reset and will not fire. Another part that was upsetting is that the manager ignored multiple calls from the department resident, when he arrived he had me go through everything to prove to him the firearm wasn't working properly. Then with an odd smile told me there was nothing Academy can do. Even my wife said "I am pretty sure he took pleasure in telling you that" this process took over an hour. Now I am faced with going back and forth with the manufacturer which is out of ******. Or fix the firearm at my own expense.

  Business Response

  Date: 05/11/2025

  Dear Valued Customer,? 
   
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.? 
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments,please feel free to contact us via online chat or at **************. Have a good day.? 
   
  Sincerely,? 
   
  ************* Team??? 
  ********************** + **********************? 
  ******************************************************************;