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Business Profile

Pizza

CiCi's Pizza - Corporate Office

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CiCi's Pizza - Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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CiCi's Pizza - Corporate Office has 18 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/11/2025 The store was packed and the employees was very rude / the front desk cashier become very rude and disrespectful towards customers by using profanity in front of other customers. She was a lady. Customers asked her and notified her there was no more plates and she became very hostile about the matter. After requesting for a plate she began to use abusive languages and implied that customers should go get a plate at a different location on the buffet line. The manger asked a paying customer to leave with out a giving refund. She became very tumultuous and aggressive by getting the co-workers to remove the customer as they came up to threaten the customer to step out side and they came and snatched the customer's food away from the customers. Eventually the cops were called and the customers and customer left without a refund. This is a breach of contract and implies false advertisement. The customer was their for short brief time and was asked to leave without reimbursement Demand a response from corporate. The General manger was not there. The customer has been going to this location since the customer was a kid / adolescent. The customer will be filling a complaint with the district attorney office due to breach of contract by the staff members at this location.

      Customer Answer

      Date: 02/12/2025

      Troy reconciled and refunded the party / customer 

      Business Response

      Date: 06/18/2025

      MESSAGE FOR BBB: This concern should be
      attached to the location that the guest visited not to the corporate office. Thank you

      MESSAGE FOR THE GUEST: Thank you for taking the time to voice your concerns. We
      apologize that your visit was below standard and want to make sure that your
      concerns are heard by the correct party.

      Since the majority of our stores are
      individually owned, we ask that you please visit our website and
      https://www.cicis.com/contact us/ to complete a comment report that will be
      directed to the actual owner of the store so that they may be aware of your visit
      and can contact you directly. You can also call our Guest Services hotline 469-586-3118
      to speak with a representative who will take your concern and get it to the
      owner of the location you visited. 

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went with my family today to your McAllen location on ******* and the experience seemed like a health hazard. The were ceiling tiles missing due to mold and water was falling through on the floor and into trash bins. I tried to give them the benefit of the doubt cause my pregnant wife had been craving CiCis but the pizza was not your standard at all. I say it was a potential health hazard cause all this was happening by the pasta area I wasnt thinking and ate some. There was also only 4 staff members, the manager was working cashier cooking and washing dishes. He had a smile at all times but it was overall a horrible experience. I had heard a child mentioning the restroom was needing work cause it was clogged but they could go with short staff. I hope you can help them out cause I really do like your food just a shame this location has come to this.

      Business Response

      Date: 07/03/2024

      MESSAGE FOR BBB: This concern should be attached to the location at ******************************************. Thank you

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WAS CHARGE ALOT OF MONEY AT CICI PIZZA TODAY AT **************** KANNAPOLIS NC FOR 3 PEOPLE CHARGE ME ***** ALL THE **** I HAVE CAME TO CICI PIZZA I JUST WANT ALL MY MONEY BACK FROM CICI PIZZA I SPEND LESS 3.499.99 AT CICI PIZZA THE MOST **** I WANT TO SUIT CICI PIZZA RIGHT NOW AT *************************** NC RIGHT NOW

      Business Response

      Date: 07/03/2024

      MESSAGE FOR BBB: This concern should be attached to the location at ************************;******************* . Thank you

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

      Customer Answer

      Date: 07/03/2024

      I have reviewed the business response and accept this resolution. I need update right now with your 

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally bought tokens instead of a card for games. I asked manager to please refund the money and put the tokens back in the machine and they refused. The tokens were worthless to me and had to be thrown away.

      Business Response

      Date: 02/12/2024

      MESSAGE FOR BBB: This concern should be attached to the location at ************************************************. Thank you.

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my 14 yr old son to the resturant cicis pizza in ********** ***** and my son was approached by an employee multiple times in a very un appropriate manner. The employee was trying to talk to my son about unappreciated topics. A manger was notified nothing was done the manager acted like it was no big deal. Reached out to the restaurant multiple times now. One manager named **** said his boss told him to tell me i need to show up with the police and a lawyer. Another manager who claimed to be area manager took my info and refuses to now talk to me. Reached out to corporate and no response.

    • Initial Complaint

      Date:12/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/24/23 at about 12:15, my family visited the Cicis in ******** **. We spent around $100+. We watched an employee scrape food from guests plates with bare hands (no gloves). Then went straight to the counter to handle prepared food without washing his hands or putting on gloves. Told management. She called him to the side by the oven. I walked past on the way back to my table. The manager, employee, and another employee were standing there laughing. This was less than a minute after the manager called him to the side. Afterwards, the employee started intensely in our direction on and off. There were only 2 other families at the time. Im sure there are cameras if there is any question as to the way this happened. Im very disappointed in the slack nature of this, especially with all of the illnesses going on. We ended up leaving shortly after.

      Business Response

      Date: 01/11/2024

      MESSAGE FOR BBB: This concern should be attached to the location at ***********************************************************. Thank you.

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 11,2023 we took my family out to eat for my daughter 11th birthday. Once we paid and sat down with our food began eating we experienced Roaches coming from the wall on to the table. Immediately called a worker over who seen the roaches and issued a refund. Problem is the refund was never issued or received. I have called everyday with different excuse that the District manager in store states its a new system and needs more time. I have still yet not received my refund of 63.22$ from the ******* Gulfgate store. Instead ** told nothing can be done or even hung up on. I will never dine in or out of another Cicis nor branch . I am seeking all of my money back just as easily as it was given

      Business Response

      Date: 01/11/2024

      MESSAGE FOR BBB: This concern should be attached to the location at **********************************************************************. Thank you.

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

    • Initial Complaint

      Date:11/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for my local Cicis here in. I ordered through delivery and I never received it . I called door dash since that is who yall use for deliveries but they stated I needed to get my refund from my local Cicis because they hold the payment . Door dash did try and call the Cicis but they were told they could not issue the payment because the only person who could do that was not available until Friday morning . Is there anyway anybody can help me ?

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into cicis in ********** on August 8th 2023 at approximately 6pm we had a party of 6 but one was ill so she wasnt eating. I was told had to pay for everyone I had questioned why and was told she was here and had to be paid for when I requested a manager was told they were on break and I couldn't speak to anyone and nothing is posted I even offered to just buy her a drink but was told no had to purchase buffet I don't understand if someone can't eat why would they would be charged the full price is ridiculous just another way to scam someone out of money. So I paid for her to just sit with us and not eat the staff here isn't very polite to customers and even after I paid there was maybe 6 slices of pizza on buffet and the rest of staff ************ off wasn't like it was busy maybe a total of 10 people tops

      Business Response

      Date: 10/13/2023


      MESSAGE FOR BBB: This concern should be attached to the location at ********************************************************. Thank you

      MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited.  Once the owner is made aware of your concern,they will contact you directly.

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      08/11/23 ******* family went to cicis to dine in, usually we go to cicis like one or twice a week because we really enjoy ******* go to different locations in the san antonio area but the cicis on san ***** was nothing like the other locations. i first noticed that none of the pizzas were fresh, when we sat down to eat tou could immediately tell the food was NOT FRESH, if youve ever seen pizza thats like a day or so older you know what im talking about, it was so hard & crusty so i moved on to the ************** when i got to the salad it was messy the lettuce looked old!! i thought maybe it was like from it sitting there all day im not sure but afterwards they brought out more pizza that seemed to be fresh so of course we ate, well after about the rest o the day after getting home me, my husband, AND my 3 year old started feeling nauseous & stomach cramps!!! we were literally in so much for the rest of the night with diarrhea and chills, i noticed that my daughter had resulted in a fever so at 12am at night i ended up taking he to the E.R just to find out we mightve ate something with a bacteria or straight up FOOD POISONING, i dont want anything in return or anything but i was absolutely crying in pain as well as my ********** dont think thats right for the employees to he serving old food of food that was not good! i know for a fact we got sick from cicis because we literally only had that for the day & when we got home after we started feeling terrible. i will not be going back to this specific location and those employees really need to be checked on more because they really thought serving that old food was okay!! imagine how many other people probably felt sick but just didnt know or say anything! im still sick in bed today & i wouldnt wish this sickness on my worst enemy its **************** painful to be cramping almost all day from diarrhea! sorry if its a little to detailed but PLEASE do better at this location

    CiCi's Pizza - Corporate Office is NOT a BBB Accredited Business.

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