Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mister Sparky has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMister Sparky

    Electrician

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4827 W Royal Ln Ste B, Irving, TX 75063-2512
    BBB File Opened:
    9/14/2004
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Type of Entity:
    Partnership
    Alternate Business Name
    • RGRH Home Services LLC
    • Mr Sparky
    Business Management
    • Mrs. Jessica Hodge
    Contact Information

    Principal

    • Mr. Richard Hodge, Owner

    Customer Contact

    • Mrs. Jessica Hodge
    • Mr. Richard Hodge, Owner
    • Ms. Kimberly Stone
    Additional Contact Information

    Fax Numbers

    • (972) 962-6645
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring an electrician

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/23/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    In September of 2021, I had a circuit breaker go bad. I called up Mr. Sparky to come out an take a look. They informed me that my circuit breaker needed to be replaced. I have a newer home and asked if this breaker was under warranty, and they advised me it was not. Not knowing anything about this, I accepted their answer. The technician proceeded to tell me that the remining 5 breakers were on the verge of going bad as well and needed to be replaced. I went ahead and agreed to the work. A few months later I found out that all my circuit breakers were still under warranty and I was lied to. I spent a total of $1,741.38. I filed a complaint against the company with Authority Brands and a field manager/supervisor by the name of William called. I was not able to answer that call, he left a voicemail. Since then, I have left 5 messages for him to return my call to discuss and all 5 calls have been ignored. I am requesting that all labor for the install of the 5 circuit breakers be refunded since I purchased under the assumption that I needed all circuit breakers needed to be replaced and they were not under warranty. I will NEVER use this company again, nothing but lies and deceit.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark C

    1 star

    10/01/2023

    I had Mr. ********************** upgrade my 20 year-old pool electrical panel. The technician was courteous, respectful, and responsive. The results met my need, so I had the same technician come back and troubleshoot some issues that I had with outlying GFCIs in the yard. Unfortunately, the technician could not figure out all of the issues and only brought back 2 of the GFCIs. A week or two later, I had a pool company repair the pool lights and discovered (by their technician getting shocked!) that Mr. ********************** did not ground an outlet that he repaired which was directly tied to the light. Luckily, it was a minor shock but confirmed the poor quality of the work.On top of that, the cost of both jobs was unbelievable. They make you pay >$600 just for a quote. I'm not sure how they receive an A+ BBB rating.

    Mister Sparky Response

    10/11/2023

    ********************, I'm sorry to hear that you were not 100% happy with the services we provided for your home. We wish you would have contacted us directly to rectify the issue the pool company found as we do warranty our work. If you would like us to investigate further, I would be happy to send my master electrician to your home to take a look at the issues your experiencing. Please contact me directly so I can see a time that would work best for your schedule. My direct line is ************. **************** ~ Client Experience Manager

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.