ComplaintsforAmbit Energy

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice that I have a collection from CREDIT MANAGEMENT LP on my credit report. It says it was opened on 12/29/2023 for $689.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  Business response

  04/26/2024

  Dear BBB Staff,
  Thank you for notifying us of ************************** concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account shows that ********************** has a record of ******************************* enrolling for services with Ambit Energy on 08/13/20. Please note, Ambit Energy does not have a record of the customer contacting ********************** regarding an account enrollment dispute or inquiry. Records show that Ambit Energy received continuous payments during account tenure in addition to the customer contacting ********************** for account assistance throughout account tenure via the contact number provided within the BBB complaint form.
  Records show that **************** contacted Ambit Energy on 10/11/23 and requested a cancellation of the service that took effect as of 10/13/23. The account was left with a final account balance due in the amount of $689.25. Ambit Energy did not receive a payment; therefore, a last chance letter was sent to the customer advising them of the final balance due of $689.25 due by 11/28/23 before being referred to a collection agency. Please note, Ambit Energy does not have a record of the customer contacting ********************** regarding account and balance assistance until 02/24/24.
  Ambit Energy received a payment on 04/03/24 from the collection agency on behalf of the customer to settle the account. The account is cancelled with no balance due and request to have the account removed from the collection agency was submitted. The account has been updated to reflect as Paid Charge Off upon receipt of the payment that satisfied the outstanding balance due.
  Sincerely,
  Ambit Energy

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My lights are off I paid my bill!! They cut my lights off cuz they said someone stole my information!! It's not my problem!! My credit is very bad why would someone steal my information?!! Makes no sense it's very cold where I live at and I'm having heart problems

  Business response

  04/11/2024

  ************************
  ******, ** 75039
  www.ambitenergy.com
  Date:
  04/11/2024
  BBB Case#:
  ********
  CP NAME:
  *************************
  Date Received:
  03/27/2024
  Service Address:
  **************************************************************************************************
  BBB Due Date:
  04/10/2024
  Customer s Complaint
  ***************************** alleges she was disconnected after she paid her recent invoice. **************** states she was advised that someone stole her information. Per the customer she does not have good credit and she has a medical condition.
  Issues and Resolutions:
  Dear BBB Staff,
  Thank you for notifying us of ******************************* concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account shows that **************** enrolled for electric service on 02/01/24. was under the Ultimate Perks 12 plan customer of ********************** for residential **************** ** account number -***************** for the service address referenced above.
  Records show on 02/01/24, Ambit received a drop due to switch with the effective end date of 02/02/24. Furthermore, as of 02/02/24, Ambit sent a disconnect notice letter indicating that our verification process has determined that questionable information may have been provided to us related to the energy enrollment. The letter states that Ambit has reason to believe that the Name and ID (SSN and/or drivers license number associated with this account is invalid. The notice stressed the importance of contacting Ambit within 10 days of the date of the notice by 02/12/24, to avoid disconnection of the service account. A review of the account shows no record of contact received from the customer.
  ? 02/04/24: Final Invoice ******* in the full amount of $206.70 was sent to the customer.
  On 02/23/24 Final notification letter was sent to the customer indicating the final charges in the amount of $206.70 was due no later than 03/14/24 to avoid collection placement. On 03/01/24, the balance amount of $206.70 was cleared due to fraud detected.
  As of 03/06/24, Ambit received a CheckFree payment in the amount of $130, reflecting a credit balance of -$130.
  On 03/27/24, **************** contacted Ambit to inquire why she was without power. Ambit Office of the President **** agent informed the customer of the fraud detected upon receipt of her initial enrollment on 02/03/24. The customer was informed that Oncor sent notification that her service is active with another energy company. **************** was instructed to contact Oncor to determine who her energy provider is. The customer acknowledged that she understood. Finally, Ambit submitted a refund request for the $130 deposit. As of 03/29/24, the refund of $130 was processed the customer can expect to receive a **** MasterCard mailed to the service address within 4-6 weeks.
  If **************** wishes to discuss her complaint further, she may contact me directly at **************.
  Sincerely,
  Ambit Energy

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They turned of my lights with no disconnection notice

  Business response

  04/02/2024

  Dear BBB Staff,
  Thank you for notifying us of Ms. ***************** concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account showed that as of 03/18/24, an invoice was sent to the customer in the full amount of $828.01 in which $592.15 pertained to an outstanding past due balance. Contrary to the customer assertions, a disconnection notice was previously sent to the customer on 02/02/24 and 03/05/24 advising of the outstanding balance due to avoid a disconnection of service. Ambit Energy received a partial payment in the amount of $10.00 on 03/19/24. Ambit Energy did not receive an additional payment, therefore, a disconnection of service occurred on 03/20/24.
  The customer contacted ********************** regarding the disconnection of service and was informed of the outstanding balance due for a reconnection of service. Ambit Energy has not received payment for a reconnection of service. Please note, the customer has been provided with a payment plan in the past that has not been satisfied and the last full balance payment received by Ambit Energy was on 08/10/23. The customers Ambit Energy account has been having recurring outstanding balances. A service reconnection will be completed upon receipt of the account outstanding balance due.
  Sincerely,
  Ambit Energy

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an electric bill twice the price of the previous month at $403. I asked my meter to be tested as I have never had a bill that large. I even talked to my apt manager and they also said they have never seen a bill that high for even units larger than mine. Oncur came out and tested my meter, claimed it was fine, but did replace it. ***** claimed they replaced to do other reasons than faulty meter. I do not agree with paying an extra large bill when meter needed replacement. I have already paid bill as I don't want my lights turned off but I do not feel that this bill is an accurate use when meter needed replacement.

  Business response

  03/21/2024

  Dear BBB Staff,
  Thank you for notifying us of **************** concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account showed that ******************* has been enrolled for service with Ambit Energy since 08/11/23 under the Lone Star Basics 12-month term with an applicable rate of $0.1392 per kWh (***** kWh), $0.0696 per kWh (501-1000 kWh) and $0.1392 per kWh (>1000 kWh). On 02/09/24, an invoice was sent to the customer in the full amount of $595.54 which included a past due balance of $192.20 for the previous months invoice that remained unpaid.
  The customer contacted ********************** on 02/16/24 and requested a meter test request that was submitted to her TDU Oncor for processing. Ambit Energy received the meter test resolution advising of readings to be correct. Ambit Energy also received notification of the meter being exchanged. Oncor has confirmed that the meter was replaced to update the meter display and not because it was not working properly. ************ has requested to have services cancelled with Ambit Energy as of 03/26/24.
  In summary, a review of the account showed that the customer was properly billed in accordance with the usage reported and account product. Services are scheduled to cancel as of 03/26/24 per the customers request.
  Sincerely,
  Ambit Energy

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, I was always on time on this account. I used **********************'s services for six months while my home was renovated. I am been charge an amount $406 which I have not idea what it is.

  Business response

  03/12/2024

  Dear BBB Staff,
  Thank you for notifying us of ********************* concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account showed that *************************** had requested to have services cancelled with Ambit Energy as of 11/03/23. A final invoice was sent to the customer in the amount of $406.00 due by 11/27/23. Ambit Energy did not receive a payment; therefore, a last chance letter was sent to the customer advising them of the final balance due of $406.00 due by 12/18/23 before being referred to a collection agency. Please note, Ambit Energy does not have a record of the customer contacting ********************** regarding account or balance assistance until March of this year.
  On 03/07/24, ****************** contacted Ambit Energy regarding account status. The ********************** representative informed the customer of the final balance details. The customer submitted a payment in the amount of $406.00 via credit card. The account is cancelled with no balance due. Request to have the account removed from the collection agency was submitted and the account has updated to reflect as Paid Charge Off upon receipt of the payment that satisfied the outstanding balance due.
  Sincerely,
  Ambit Energy

• Initial Complaint

  02/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Ambit Energy. I do not have a contract with Ambit Energy. They did not provide me with the original contract as I requested.

  Business response

  03/07/2024

  Date:
  03/07/2024
  BBB Case#:
  ********
  CP NAME:
  **********************************
  Date Received:
  03/01/2024
  Service Address:
  *****************************************************************
  BBB Due ************************************************* ********************* alleges he is not liable for debit with Ambit Energy and does not have a contract with Ambit Energy.
  Issues and Resolutions:
  Dear BBB Staff,
  Thank you for notifying us of *************************** concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account shows that ************************* completed a web enrollment utilizing the email address ******************* provided within his complaint for electric service under Ambit Energys ************** 36 for residential **************** ** account number -***************** for the service address ***********************************************************************
  On 12/29/2021, Ambit Energy received a drop due to switch notification from TDU Oncor Delivery with the effective end date of 12/29/21. Final Invoice 391F5C6 in the full amount of $234.03 was billed. Records indicate a final notification letter was sent on 01/21/22. The letter indicates that the outstanding balance would need to be received no later than 02/04/22 to avoid collection efforts.
  On 03/15/22, the account balance of $234.03 was assigned to collections. Upon receipt of the customers complaint, an Ambit Energy representative contacted ************************* by email was sent with direct contact information if ************************* wishes to further discuss his concerns.
  Sincerely,
  Ambit Energy

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Thursday 2/22/24, I called Ambit Energy about a past due balance on my account and inquired how much I would have to pay to avoid disconnection. I was told I had to pay about $450, which I could pay on Friday 2/23/24, at any point that day. I was told once this was paid, my service would be saved from disconnection and I could pay the remainder of the owed balance in the first week of *****. Ambit would not expect any payments until that ***** payment. I paid Ambit $452 on Friday 2/23. I then went out of town for the weekend. When I returned home the evening of Monday 2/26, my power was not on. I called Ambit, where a representative rudely told me that there was no record of the payment arrangement even though they could see the payment I made, and I would need to pay $192 to restore power. After being asked to speak to a supervisor, I was hung up on. I called back and spoke to a different agent who said they could see the payment but they cut off my power because I didnt call back after making the payment to set the arrangement up. I was never informed I had to call back, i was told I only needed to make the payment. She said I had to pay over $200 to restore my service. After asking to be transferred to a supervisor, a supervisor got on the line but she apparently could not hear me. She called me back and still was unable to hear me, although the two agents before her had no problem. I then called back and got the service centers answering machine, as they had just closed for the night. After traveling all day with two young children and coming home to no power, being unable to restore my service was extremely upsetting.

  Business response

  03/07/2024

  Dear BBB Staff,
  Thank you for notifying us of Ms. ******************* concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into complaint #******** and has documented its findings and actions taken with respect to this complaint.
  A review of the account showed that on 02/08/24, a disconnection notice was sent to the customer informing them of an outstanding balance due by 02/23/24 to avoid a disconnection of service. The customer contacted ********************** on 02/22/24 regarding account status and the customer was informed of the payment plan assistance available. In addition, the customer was informed of the partial payment that would need to be submitted to have a payment plan created. The customer informed the agent that the payment would be made the next day. The Ambit Energy representative informed the customer that she would need to call back after the payment was made to create the payment plan to which the customer acknowledged.
  ********************** received a payment on 02/23/24, however, Ambit Energy does not have a record of the customer contacting us for further assistance in creating the payment plan. Therefore, a disconnection of service occurred on 02/26/24. The customer contacted ********************** regarding the disconnection of service and was assisted with completing a payment plan. Services were reinstated.
  Sincerely,
  Ambit Energy

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In September, our plan was communicated to change from the "Guaranteed Rate" plan to a fixed rate plan. My spouse was told via email and phone that every winter rates go up for energy based on increased usage and demand and this fixed rate would save us money on our energy. This is not how commodities work! They even said "based on historical data", which is also a false claim as even last winter, gas and electric rates went down in both January and February steadily. When asking to be reimbursed, they refused. When asking to immediately cancel and get us back to direct through Comed and Nicor, they said it will take 1-2 billing cycles! I want a refund for the difference between Comed and Nicor Rates vs what we paid for through Ambit. This is absolutely false advertising and will be seeking legal action if I am not reimbursed.******************************* from the office of the president was unable to assist us and refused to provide contact information for the President of the Company ***********************. She also refused to provide the transcript of our conversation with out a legal subpoena which is triggering me to engage a lawyer over the matter.The email chain in the attachment is dialogue with our Ambit Consultant, ***************************. ******* said they are not responsible for anything our consultant may have told us. I want to be refunded for the difference in rates of what we paid vs what Comed and Nicor rates were since the start of the new program in September 2023

  Business response

  03/07/2024

  
  Date: 03/07/24 Complaint #:  ********
  CP Name: *************************** Date Received: 02/23/24
  Service Address: *********************************** ************, ** - ***** BBB Due Date: 03/08/24
  
  Dear BBB Staff,
  
  Thank you for notifying us of alternate contact ************************* concern with Ambit Energy. Ambit Energy has completed its research and investigation into complaint # ******** and has documented its findings and actions taken with respect to this complaint.
  
  A review of the account shows that ***************************** enrolled for electric services with Ambit Energy on 07/12/21 for the service address referenced above. The customer enrolled under the ********************** ****************** Plan 24 (GSP) for both electric and natural gas services.  Illinois ****************** Plan 24 (GSP) is a month-to-month variable price plan designed to provide the customer with a minimum percentage of savings over their incumbent supplier rates for the specified term as long as the customer remains enrolled over a consecutive 24-month period.  Records show on 06/30/23 and07/12/23 Ambit sent renewal notices indicating the existing terms of service would expire on 08/21/23.  Additionally,the notices advised that if a new plan was not selected by the customer, the account would automatically convert to Ambits Illinois Select Variable plan energy rate ****** per kwh.
  
  Records show on 09/16/23, the customer initiated a product change via her web portal My Ambit Account (MAA) into the Illinois Select 12-month plan with a fixed energy rate of ****** per kwh.
  
  Records show that ******************************* contacted Ambit Energy stating that the recent invoices mailed were too high. The agent provided detailed billing analysis for the service periods of 12/18/23-01/20/24 billed at ****** per kwh for the reported usage of ***** kwh &service period of 11/15/23-12/18/23 billed at ****** per kwh for the reported usage of 953 kwh.  ****************** indicated he would contact Ambit at a later time. 
  
  Ambit received a call back from ****************** requesting immediate cancellation of service.  The customer was advised of ComEds timeframe of 1-2 bill cycles to have his service returned to ComEd.  ****************** was not receptive to the information provided and requested to speak with a manager, a supervisor callback was submitted.  Records show an Ambit supervisor contacted the customer but was unable to speak with him directly, a voice message was left with direct contact information.
  
  Our records show on 02/22/24, ****************** emailed Ambit requesting a callback.  ********* of the president (OP)representative contacted the customer back and left a voice message with direct contact information.  The account holder **************** contacted Ambit again regarding the cancellation timeframe and was once more informed of the 1-2 bill cycles for completion.  The agent immediately submitted the cancellation request. 
  
  ****************** contacted OP agent directly and states the sales consultant misrepresented the price plan and how the rate is calculated.  ****************** communicated Ambit should bill him the same rate as ComEd at the time.  The agent educated ****************** that he voluntarily chose Ambits fixed rate therefore no refund is warranted. 
  
  Based on Ambits review of the account, **************** was sent correspondence prior to expiration of her GSP rate plan indicating that the plan would expire on 08/21/23.  The customer voluntarily completed a renewal into Ambits Illinois Select 12-month plan and has been properly billed in accordance with the account product.
  
  Ambit received ComEds drop response indicating the effective end date of 03/27/2024 which is within the utilitys specified timeframe of 1-2 bill cycles for cancellations.  If ***************** still wishes to further discuss his concerns, he may contact ********************** directly at **************.
  
  Sincerely,
  Ambit Energy

  Customer response

  03/15/2024

  I am rejecting this response because:   I had previously attached email correspondence where Ambit Consultant stated false information / scare tactics to ********************* to get her to sign the new contract.   Gas and electric are commodities and what *************************** stated about how gas and electric prices go up in winter months with increased consumer usage is absolutely false.   This is not how commodities work.  If I do not have resulting/ refund, my lawyer will engage.  

   

  Customer response

  03/18/2024

  *************************** - our Ambit consultant, also lives a few doors down from **, has been waiting by her mailbox the past 3 days to complain to the postman about our mailbox location and then told him she will be contacting the postmaster if our mailbox is not moved.  Our postman told us this directly yesterday, stating concerns she may also threaten our business.  This is all coming immediately after the dispute with Ambit Energy and my reporting to the BBB. This is both retaliation and harassment.  I want this documented and will also be contacting the authorities as this is getting out of hand. We operate an LLC out of our home and do not want ***** retaliating/ threatening further.  I saw her slow roll past my property the other day looking like she was taking pictures (my office faces out our front windows).
  

  How do I best address your Ambit Energy representative consultant retaliating /harassing us?  I would like a copy of this so I can continue to document.   

   

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The nature of this dispute is regarding the outrageous business practices of Ambit Energy and the lack of clarity when the plan ended in 09/2023. Previously I was on a plan that did not have a 9.95 a month base charge. At that time, I was charged 8.1 cents per kw used. My current plan I was told is a 10. per kw. however, my bill has been insignificantly higher since the change. 2 2-cent difference would not have made this much of a difference in my bill, especially by using around or less than previous months. Ambit charges a base charge 9.95 for some plans but cannot explain why. If this fee is going to be charged, why not for all plans? I was told that it was an admin fee. To me, it sounds like a fluff fee that they are charging. the same process for billing is being done regardless of the plan. there is no reason they should be charging a 9.95 fee period. this is to acquire more money from the customer after inflating prices. this is unjust and not business practices and now I'm stuck with this FLUFF FEE. I was not given options for plans that did not have this base charge. This information was never disclosed to me during the selection process of a new plan because the old one ended. I was not given a fair choice. I called and tried to get a resolution but nothing. They are giving me baseless reasons as to why the charges are so high. I am being lied to all around from these people. If the same billing process is done every month for every customer, then there should not be an ADMIN Fee accessed. This is a hidden fee that was not disclosed to me when I renewed my plan. this is unlawful and deceiving. please see a screenshot from the Ambit website for the Base Fee. I would have never agreed to paying a base charge if I was told I was being charged on the renewal.

  Business response

  03/05/2024

  March 05, 2024
  Via BBB Online Complaint Portal
  Re: *********************** # ********
  This letter is in response to the complaint filed by Ms. *********************** on February 22, 2024, regarding Ambit Energy. ************** alleges she is disputing the monthly base charge of $9.95 and is seeking a credit adjustment for the monthly base charge as well as a credit for the monthly base charge for all future invoices.
  A review of ************** account indicates on 09/20/23, she completed a renewal for electric service and selected Ambits Texas Classic 24-month fixed energy rate of ****** per kwh and includes a monthly base charge of $9.95 and an early termination fee of $199. Upon the receipt of the customers acceptance of the new terms of service agreement, Ambit sent a product change acknowledgement document on 09/20/23, confirming the monthly base charge, energy rate, and term length. Copies of the contract service agreement were mailed to the customers service address and are available to view on her My Ambit Account (MAA) online account. Additional copies of the contract documents and product change acknowledgement are included with this response.
  ************** was billed in accordance with the account product and reported usage. Additionally, the customer was provided with a detailed explanation of her contract, billing details, & monthly base charge details. Based on our review, no adjustments or reimbursement are warranted. The account is currently energized with a total balance of $68.18. An Ambit representative contacted the customer. If ************** wishes to discuss the matter further, she may contact me directly at **************.
  I sincerely hope this meaningfully responds to the above inquiry. If you have any questions, please do not hesitate to contact me by email at *************************************.
  Sincerely,
  Callissia ******
  Customer ******** Services

  Customer response

  03/06/2024

  I am rejecting this response because:   The representative for Ambit that signed me up for the new plan after my plan expired did not advise of a base charge of 9.95 each month. I would have never agreed to this and was not made aware of this monthly charge. I wanted a plan close to the plan i was receiving in which a base charge was not on that plan. There are several other plans that do not charge a base of 9.95. When asked about the charge during a recent call i was told it was admin fee each month. If s the admin fee can be removed. how is it that some plans have the 9.95 and other don't that they offer? This does not make any sense whatsoever. The 9.95 is a fluff fee to gain more money from customers that's why they don't say anything. They saw on the previous plan i was not being charged that, so why would you think i want to pay that now? I will not pay a 199 fee for a disconnection early term. Even though they say they mailed something to me with new terms does not mean i received it. This is besides the point they should have disclosed this information to me. This plan is costing me a lot of money. Please have them to show you how that 9.95 is broken down and ask why other plans with Ambit do not have the fee if it is an admin fee. I would assume they process everything the same for all customers right?

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This agency has been gouging money and keeps over charging for service

  Business response

  02/16/2024

  February 16, ****
  
  Via BBB Online Complaint Portal
  
  Re:  April ****************** # ********
  
  This letter is in response to the complaint filed by **************** on February 05, ****, regarding Ambit Energy. Ms. ****** alleges she is being overcharged.
  
  12/05/23: Invoice 409F6G5 in the amount of $770.99 was sent to the customer. This invoice reflects a balance forward of $406.30. The current amount of $364.69 due for 12/22/23 for the service period of 10/31/23-12/01/23 for the reported actual usage of ***** kwh billed at the applicable rate.
  
  A review of Ms. ****** account indicates on 12/20/23, the customer contacted ********************** and agreed to the terms and conditions of a Deferred Payment Plan (***) via IVR automated system for the past due balance.  The *** included a premise switch hold, which was disclosed to Ms. ******. Additionally, Ms. ****** was sent a copy of the Deferred Payment Agreement in writing.  Ambit Energy received a payment in the amount of $125.86 for the initial 1st applicable *** payment installment.
  
   01/08/24: Invoice 451D4E6 in the amount of $633.26 was sent to the customer.  This invoice reflects a balance forward of $267.53. The current charges of $365.73 due for 01/24/24 for the service period of 12/01/23-01/02/24 for the reported actual usage of ***** kwh billed at the applicable rate.  This invoice also includes a *** installment of $75.52.
  
  As of 01/15/24, Ambit received a credit card payment in the amount of $267.53, bringing the account balance to $365.73. Records show on 01/25/24, a disconnect notice was sent indicating the amount of $365.73 is due no later than 02/08/24 in order to avoid interruption of service.  Additionally, the previously agreed upon *** defaulted due to the invoice and *** installment not being received by the respective due date.
  
  02/01/24: Invoice 490B0B6 in the amount of $1,153.83 was sent to the customer.  This invoice reflects a balance forward of $592.29.  The current charges of $561.54 due 02/19/24 for the service period of 01/02/24-01/31/24 for the actual reported usage of ***** kwh billed at the applicable rate.  This invoice includes a *** installment of $75.52.
  
  A review of the account shows Ms. ****** was properly billed in accordance with the account product and reported usage.  Ms. ****** also agreed to the terms and conditions of the *** agreement that included a premise switch hold.  The account is energized with a balance due of $1,153.83. 
  
  An Ambit representative contacted the customer via email and phone. If Ms. ****** wishes to discuss the matter further, she may contact me directly at **************.
  
  I sincerely hope this meaningfully responds to the above inquiry.  If you have any questions, please do not hesitate to contact me by email at *************************************.
  
  Sincerely,
  **********************
  Customer ******** Services

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩